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From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.
Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer
We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
The integration was pretty easy, and the reliability is great, we never had one failure in 3+ years of using it. The support team is great and reacts almost immediately.
About creating password that is most be be problem in this software.
I overall love helpdesk. It is very easy to use and i love it better than other things we have used for emails.
I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through. We request to block the email again, and the system tells us they are already blocked.
HelpDesk is great to help reach out to customers and resolve any issues or concerns regarding their orders.
The lack of features so far. We need to have more options on the contact form.
I have been waiting for a help desk management tool that is fresh and dedicated to e-commerce. The best part of this tool is it connects to all channels and helps with all customer details.
Sometimes it lags the conversation but thats just a glitch.
The UI is beautiful to look at and use, which makes it great for both me and agencies that want to sell the service to their clients. The product is solid and it works.
Overall I really like the platform. My main complaint is that they lack email platform integrations at the moment.
MyAlice is affordable and has a lot of great integrations that help me manage my orders and conversations across multiple channels.
Abandoned cart recovery function, both by chat and by email. The chat should be able to collect contact details, such as name, surname, email and telephone.
I've been waiting a long time for something like MyAlice and I'm so pleased that it finally launched.
Also there are several e-commerce platforms available in the market, I am not sure how there are going to cover the integration.
Dave C.: Hi, my name is Dave. I'm a director of Design Agency, and today I'll be reviewing MyAlice, which I give four out of five stars. For more reviews like this, click the link. Below before using MyAlice, I used a few other live chat platforms, but the problem was either they did not have an integration with Shopify, or if they did the integration wasn't as solid. With MyAlice, the integration has been working great, and it's been a pleasure to kind of test out. What I love about MyAlice is that it has a very clean and easy to navigate dashboard. It's super easy to find things and set things up. I also love that their bot builder is drag and drop. You just click a button and you can easily move things around and get going with building your automated bot. Getting started with MyAlice was really easy. I was up and running within 10 to 15 minutes. You just sign up for an account and then you connect it with Shopify, or other platforms that you might use. And they've just made the process as simple as possible. If you're considering MyAlice, I highly recommend the free trial. You can get up and going and test out the full platform. You can even integrate it with whatever eCommerce platform you're using on the trial. That way you can really test it out and see if it's right for you.
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HelpDesk
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