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HelpDesk vs MyAlice: Which is a better fit?

Updated on February 16th, 2025
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Summary
Key features rated by users
Features selected based on 4,139 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.3
Prioritization
5.0
Performance Metrics
4.3
Real-Time Notifications
3.7
Alerts/Escalation
4.3
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
4.9
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
--
User satisfaction
4.6
User reviews93
Ease of use
4.7
Functionality
4.3
Value for money
4.3
Customer support
4.6
4.7
User reviews17
Ease of use
4.9
Functionality
4.5
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Dave C
Director
4.0

Dave C.: Hi, my name is Dave. I'm a director of Design Agency, and today I'll be reviewing MyAlice, which I give four out of five stars. For more reviews like this, click the link. Below before using MyAlice, I used a few other live chat platforms, but the problem was either they did not have an integration with Shopify, or if they did the integration wasn't as solid. With MyAlice, the integration has been working great, and it's been a pleasure to kind of test out. What I love about MyAlice is that it has a very clean and easy to navigate dashboard. It's super easy to find things and set things up. I also love that their bot builder is drag and drop. You just click a button and you can easily move things around and get going with building your automated bot. Getting started with MyAlice was really easy. I was up and running within 10 to 15 minutes. You just sign up for an account and then you connect it with Shopify, or other platforms that you might use. And they've just made the process as simple as possible. If you're considering MyAlice, I highly recommend the free trial. You can get up and going and test out the full platform. You can even integrate it with whatever eCommerce platform you're using on the trial. That way you can really test it out and see if it's right for you.

How Capterra sources reviews
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User interface
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1 Video
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

HelpDesk

Top Features
24/30
  • Mobile App
  • Real-Time Chat
  • Secure Data Storage
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Personalization
  • Prioritization
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

MyAlice

10/30
Show Help Desk Software Features +
HelpDesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MyAlice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HelpDesk
  • By Text
  • Located in United States
  • Founded in 2002
MyAlice
  • By Alice Labs
  • Located in Singapore
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