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Pento is specialised for companies between 30 and 10.000 employees in the UK. Pento lets you run the whole payroll in just a few minutes all-in-one place.
We provide services for 5,000+ customers across the US in various industries, with over 75% of our client base in Restaurants, Hospitality, Staffing, Healthcare, Manufacturing, and Transportation.
We have implemented Pento in our company 6 months ago and since we absolutely love it. It is super easy to use, has a friendly interface and has a great customer support team.
Sometimes the pensions integration is dodgy or there are bugs that we spot in auditing and have to ask pento to fix.
Pento has a great reporting tool to check monthly payrolls, is integrated with HMRC for tax updates, etc. Great software, great team.
E.g. not so easy to see when an employee is due to be auto enrolled in pension. I now know how to see this but It was missed for the first few months which caused extra work.
Best in class support for both product issues and technical payroll queries (quick response and resolution). Easy to use (month to month payroll adjustments have never been so easy to amend).
However, the customer service makes up for any confusion as they will quickly respond with the right way to do things.
How responsive and easy it is to use, it is always reliable.
Overall, I find Proliant to be simple and efficient. I have been a fan of the ease of use of ReadyPay for awhile and this newer updated version is just as good.
The system is a few different systems parsed together so there is not a clear and uniform flow from one area to the other. Overall, Proliant was one of the worst mistakes that we ever made.
The set-up was quick and efficient. The staff is great to work with when you need to speak to someone - responsive and pleasant.
Proliant was a terrible decision. Nothing with them went to plan and we were never technically fully moved out of implementation even though we spent two plus years with them.
As a happy user of Proliant, I love its automation tools and the ability to customize workflows and reports.
The multi-factor authentication also makes me a little nuts. Because my browser is set to limit cookies, I have to log in, get a code from my email, then answer three questions every time I log in.
Even on the more challenging days of payroll (LOL) I am able to process payroll in a relatively short amount of time (providing everything works like it should. This is a fabulous payroll system.
There was quite a few 'back of the house' errors that happened as our program was set up that we encountered as I was trying to process payroll.
Prioritize real-user-identified key features according to your needs to find your best fit.
Pento
Proliant
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