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Salesforce.com Users
Information Technology, Tech Support, Education, and Legal
I gave this feedback to Astrea and they released a new version that does a proper merge, which is fantastic. For a free to use app, I this is one of the best add ons to anyone using Email to Case.
This Case Merge app works better than any of the other case merge apps, which are all really quite terrible. This one also does not work fully for us, as the delete function doesn't work.
The best part is that their development team also customizes the tool as per your requirement. We are very happy with this tool so far.
When selecting cases to merge and the master, the horizontal scroll bar gets in the way and makes it difficult to click a checkbox or radio button.
Salesforce App Exchange reviews were great and that prompted for purchase. We have tried the initial trial and it was good.
I like using this software because it is easy to use and works perfectly.
I love the impressive array of features including web search and chat, enhanced technical support, superior customer service, proactive lead generation, unparalleled efficiency.
I'm concerned about denser AI's potential for bias amplification, lack of transparency leading to black-box decision-making, and it's impact on job displacement and inequality.
My experience has been top notch and i will recommend business associates to give it a shot. I already recommended 6 of my close partners and they have very great experience as well.
It is risky to have all your eggs in one basket.
It gives me confidence that I can contact great technical support if I need help understanding the system.
Learning Curve: Acquainting yourself with all of its capabilities can be intimidating at first and require some patience and time.
I was satisfied with the precise and reliable responses provided by Denser AI, effectively addressing all my inquiries.
Prioritize real-user-identified key features according to your needs to find your best fit.
Astrea Case Merge
Top FeaturesDenser AI
Astrea Case Merge
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