Proliant vs Access PeopleHR: Which is a better fit?

Overall, I find Proliant to be simple and efficient. I have been a fan of the ease of use of ReadyPay for awhile and this newer updated version is just as good.

The system is a few different systems parsed together so there is not a clear and uniform flow from one area to the other. Overall, Proliant was one of the worst mistakes that we ever made.

The set-up was quick and efficient. The staff is great to work with when you need to speak to someone - responsive and pleasant.

Proliant was a terrible decision. Nothing with them went to plan and we were never technically fully moved out of implementation even though we spent two plus years with them.

As a happy user of Proliant, I love its automation tools and the ability to customize workflows and reports.

The multi-factor authentication also makes me a little nuts. Because my browser is set to limit cookies, I have to log in, get a code from my email, then answer three questions every time I log in.

Even on the more challenging days of payroll (LOL) I am able to process payroll in a relatively short amount of time (providing everything works like it should. This is a fabulous payroll system.

There was quite a few 'back of the house' errors that happened as our program was set up that we encountered as I was trying to process payroll.

Staff love booking holidays using the software, easy to approve too. Great reports and statistics available too which helps with end of year holiday planning.

The workflow side of the system has been very difficult for us non-technical HR Managers. We've struggled to get the performance review just as we want it and the goal reminders have been annoying.

The ability to change the employee/manager/admin access is great. Query function is very useful and the dashboard contains a lot of 'at a glance' information which is very useful.

Also the org chart section - you can't print an org chart out onto one A4 piece of paper if you have anything more than about 20 employees, which is ridiculous.

The live chat service is extremely good. So far every time I've used it I obtained helpful answers within the hour and the chat people have been nice and showed care to help.

I think that the issues with this product stem from their inability to handle larger groups/information.

Their customer and technical services support is fantastic and they are always very responsive and helpful as well as to listen to customer's feedback with the aim to further improve their platform.

Gaynor G

HR Officer

Expenses section is an additional extra and is a no-go area. I spent more time on to the helpdesk to it than anything and ended up having to stop using it.