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better software since 1999
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ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.
Remote support, remote desktop, remote access, IT management, hybrid working - all across a range of devices, platforms, locations - and industries.
My overall experience has been positive. This remote desktop solution has proven to be reliable and easy to use in all of my interactions with it.
Sometimes the keyboard gets messed up while taking over the screen.
I like the Cost- and the ease of use of this tool. I started with using the prepaid version and later on used the subscription, the change to the latter product was seamless, Excellent.
Using the software on a Apple device is a pain.
We were pleased to have a super-quick onboarding with ISL, with good support and guides to getting things setup and secured approaching.
We had problems using rdp connection using a Mac osx client.
Relatively easy to deploy and use and it is reliable and convenient. The ability to configure it for secure Remote Desktop Access is important.
Have to pay extra to login to more than one device.
Its updates were amazing, improving and improving and the tutorials to install a hidden client inside the PC of people who have "issues" with IT Team.
Some of the controls have been moved in recent updates and that can be frustrating.
It is very reliable and secure. The inventory and file transfer features are very helpful.
The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work.
Amazing corporate experience, a simple but robust solution for a big or small company.
Deployment of the software can be difficult to install if computers are located in a remote location.
NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner.
Since the pandemic forced us to move to a hybrid work environment, around half of our devices are no longer using a static IP address.
Prioritize real-user-identified key features according to your needs to find your best fit.
ISL Light
Top FeaturesNetSupport Manager
NetSupport Manager
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