NetSupport Manager vs TeamViewer Remote: Which is a better fit?

Its updates were amazing, improving and improving and the tutorials to install a hidden client inside the PC of people who have "issues" with IT Team.

Some of the controls have been moved in recent updates and that can be frustrating.

It is very reliable and secure. The inventory and file transfer features are very helpful.

The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work.

Amazing corporate experience, a simple but robust solution for a big or small company.

Deployment of the software can be difficult to install if computers are located in a remote location.

NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner.

Since the pandemic forced us to move to a hybrid work environment, around half of our devices are no longer using a static IP address.

This software has great image quality compared to other remote software products. The ability to text and voice chat through the computers is great for remote support during the pandemic.

I have used it for 7 yrs and about 10 times I have been unable to connect with Teamviewer and that is frustrating (just drive into work).

I use this application a little because there is not alwais training , but the times I use it has been very useful to help someone and receive help remotely, so I recommend.

Expensive and the software can wrongly detect you are a business and block further access until you pay for a license.

Teamviewer has been around for a while and has established itself as being a solid, secure product for remote access. I like its ability for screen mirroring and file transfer abilities.

The worst part or most aggravating part of the software is the constant ads/pop ups to get you to upgrade to the newer version. Then the older versions are not compatible with the newer versions.

Its fast, simple & honestly a lifesaver. Having software like this makes any difficulties that require me to need help, so helpful.

It's slow and clunky, often having trouble launching. Their new Web Monitoring product which replaced Monitis is half-baked and missing features, we are unable to use it.