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better software since 1999
better software since 1999
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Any company or brand that wants to manage product, location, app or shop reviews. We serve all industries and geographies. Engage with your customer and turn review insights into action!
We are the UK's leading total reputation solution for the Hospitality sector
We were able to improve our quality management and product management. Thanks to gominga our customers have a direct voice to our sales, marketing, product management and customer care teams.
I do not like that when I reply to a review or question, I am unable to edit it myself. It is a bit of a pain having to write to the support team to ask them to edit my replies.
Innovative company with a great understanding of Ecommerce markets. Increases revenue due to the fact that interaction with customer reviews is very important during the buying process.
It's hard to find negative parts about that software solution.
The ease of use of gominga is great. You simply click through reviews and questions, can switch directly to Amazon sites and even react to customer posts directly.
Main Dashboard view (more graphics to get a quicker overall overview). System has minor problems when using different Internet Browsers such as example Google Chrome.
I can recommend this software without any doubt. Very good system to manage customer reviews and questions.
Gominga helps us to become visible with qualified reviews and to counteract bad ones.
Ease of use and customer service team as they have been super helpful with all of our requests.
Doesn't integrate with the pay at the table 'Sunday app' so we cant prompt guests to leave reviews on paying.
Having it all in one place makes it easier to reply and engage with our happy or not happy customers.
It doesn't show inbox messages from Facebook pages so ive missed a few.
The FeedItBack team are great, with regular check-ins to update us on new developments and to ensure we're getting what we want from it. Excellent customer support.
Automated trend data on more metrics would be beneficial (i.e. negative topic tags and dish performance).
I really enjoy the simplicity of the platform and ease of use and also the customizable reports. Seeing data the way you want to see it is very helpful and makes it easy to track.
No real cons as any queries or 'wish-list' functions are discussed with the team on the possibility of development.
Prioritize real-user-identified key features according to your needs to find your best fit.
gominga
Top FeaturesFeed It Back
gominga
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Feed It Back
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