# Compare 8x8 Work vs 800.com 2026 | Capterra > Unsure of what to choose? Check Capterra to compare 800.com and 8x8 Work based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/187525-208208/Virtual-Office-vs-800-com --- # 800.com vs 8x8 Work Features and Cost Comparison Last updated June 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: 800.com8x8 Work2/4 selected [800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) [## 800.com](https://www.capterra.com/p/208208/800-com/)[4.7 (347)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $149.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment CR DT Based on [347 reviews](#user-reviews) Positive 325 Neutral 14 Negative 8 [## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Starting Price $24.00/month Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.1 Customer Service 3.7 Reviews Sentiment Based on [309 reviews](#user-reviews) Positive 238 Neutral 42 Negative 29 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,094 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 76%Fit Missing features Feature ratings Call Routing 4.7 Mobile Access 4.9 Alerts/Notifications 4.7 Call Logging NA Call Recording 4.7 79%Fit Feature ratings Call Routing 4.2 Mobile Access 4.5 Alerts/Notifications 4.5 Call Logging 4.5 Call Recording 3.9 User satisfaction User satisfaction 4.7 User reviews[347](https://www.capterra.com/p/208208/800-com/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.1 User reviews[309](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 3.9 Customer support 3.7 Price starts from Price starts from $149Flat Rate, Per Month - Free version - Free trial Price starts from $24Per User, Per Month - Free version - Free trial Best for Best for 800.com is perfect for solopreneurs and small businesses all the way up to large corporations and agencies. We have plans to fit every business type. Best for Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration. ## User reviews Pros & cons CR Calvin R. CEO > "The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) RK Robert K. Administrator > "The process can be very detailed. If one tends to not be as skillful with technology, he or she may become frustrated with the..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7156256) DT Donald T. Owner > "The system provides useful features like call forwarding, voicemail transcription, and call analytics, all managed from a..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7109624) CH Chris H. CMO > "At times, call transfers did not go through properly, which created some concern around potentially missed or lost business..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7120873) BB Brent B. Owner > "It provides dependable call management, useful call summaries, and an easy-to-use interface that fits well with business needs." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) TF Tracy F. Chief Growth Operations Officer > "I had set up my account and ended up making a mess by adding a second account instead of a second number to the account." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7104125) CR Calvin R. CEO > "Phone support was responsive when I had a question about billing, and the call management tools like the auto-attendant have..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) ET Elvia T. Mold Technician > "I have some difficulty on the website since I am blind and I use screen reader software, so it does not always read everything..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229) LW Lena W. Owner > "I love the customer service aspect where I feel 800.com is always there and very helpful in the process when I need it, plus I..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7061499) KL Kiersten L. Managing Director > "Some issues with calls being immediately dropped ." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939) RM Royneisha M. Dispatcher > "The call forwarding and tracking features are helpful, especially for business owners who want to separate personal and..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) WC Wayne C. Owner > "The billing is a bit of an issue for me." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7077762) HM Hilda M. CEO > "The call forwarding features were especially useful because I could stay connected with customers from anywhere, even when I..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) JT Jeannita T. Managing Member > "The online interface is not exactly intuitive." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505) BV Bhargav V. Owner > "We have used 800.com since the inception of our business and are very happy with the online options to setup greetings, call..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6863606) MV Mayank V. owner > "The final monthly cost includes some mandatory regulatory fees that add up." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7027524) HM Hilda M. CEO > "The platform helped me separate business and personal calls, which improved organization and communication with customers." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) KA Karen A. VP of Ops > "how hard it is to set up texting though some of that may be requirements by law. but I have not been able to do it." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7058262) BB Brent B. Owner > "I really like that it sends clear summaries of calls, which makes tracking communication simple and efficient." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) JT Julia T. Concierge beauty services > "The lack of options and information within the application." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7065950) CR Calvin R. CEO > "Unlike some older telecom services, the dashboard feels modern and makes managing multiple lines simple." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7126652) BA Betty A. CEO > "com is generally user-friendly, but the inability to utilize the text feature is a significant drawback that limits its overall..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606122) ML Michael L. Owner > "Features and prices for unlimited phone service and vanity number options were better than other carriers" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415) MC Micah C. Business Analyist > "Was disappointed in not having the ability for tracking call lengths." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734606) KL Kiersten L. Managing Director > "We were able to set up a very professional voicemail in a short amount of time using the built in tools ." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7114939) CO Cynthia O. Solopreneur > "The platform and verification to get the system up and running is excessive and very labor intensive" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6845455) ML Michael L. Owner > "Had a phone call with the sales team and they explained the features and went over the new AI and call recording features that..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7082415) AP Arziki P. CEO > "The only complaint I would have is with the text-verification feature." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576676) RM Royneisha M. Dispatcher > "The setup process was simple, the app is easy to navigate, and features like call forwarding and tracking make staying..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) DB Daniel B. Owner > "I canceled my service last year and I just see they charged my credit card several hundred dollars." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569076) AB Ajah B. Interior Designer > "It’s a solid solution for small business owners who need a reliable communication system without something overly complicated." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7117538) LR L. R. Chief Executive > "Not sure what I don't enjoy about 800.coms service." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7133738) JR Jennifer R. Senior Director of Global Marketing > "The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience targeting..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6580673) JT Joseph T. Agent Broker > "I was unable to get my old 800# reactivated, even though no one is using it." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6578194) JT Jeannita T. Managing Member > "I love the professional support and the low cost of the service. Whenever I call in with a problem the representative stays..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7146505) LG Lucas G. Owner > "sometimes the app wouldnt notify me of calls coming in." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6747007) ES ESMAT S. MANAGER > "EASY TO USE, FAST CUSTOMER SERVICE, WEBSITE IS SELF-EXPLANATORY, BEING ABLE TO CONTROL VOICEMAIL AND WAITING OPTIONS REMOTELY..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7179725) CM Carl M. CEO > "I don’t always receive my calls or notifications when someone calls." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569616) Lamone J. Web Design Artist > "I still get my messages and texts from my clients and that's very important to me; Even when I can't answer calls;" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7155719) JS Julian S. CEO > "App is a little glitchy." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161) RM Royneisha M. Dispatcher > "I also appreciate being able to separate business calls from personal calls without needing another device." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7158444) AS Amitai S. Owner > "The cost is high for the level of service provide." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6577095) HM Hilda M. CEO > "What I liked most about 1.800.com for my business number was how easy it made it to set up a professional phone presence..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) GL Gabriel L. Sales Division > "Sometimes my calls drop." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6734838) HM Hilda M. CEO > "It also helped my business appear more credible and established, which is important when building trust with clients." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7151138) RE Robin E. CEO > "Pricing is a little too high, could be better." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608801) JS Julian S. CEO > "The toll-free number service worked seamlessly for my needs, and features like call forwarding and voicemail were especially..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6582161) AM Adriana M. Vice President > "There isnt anything to add in this category" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7050496) GS Gabby S. CEO > "Overall, 800.com has been a solid tool for managing business calls and communication." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128937) MD Matt D. Director of Marketing > "Do not need IT support." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6608393) BB Brent B. Owner > "The system works smoothly and saves time for daily business operations." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7089441) MN Mark N. Managing director > "Hard to have a con" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6569203) NV Nina V. CMO > "The call tracking and analytics are especially helpful for businesses that want insight into their calls" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7017025) DD Dan D. Owner > "Works great on desktop but lacks the ability to answer calls on desktop." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696) LH Les H. Director > "Along cones 800.com and we now have very affordable forwarded toll free and a great vanity number to boot!" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7168548) GC Gregory C. President > "So we canceled a NON CONTRACT and I went on to start my own business. And I come back to 800.com because I didn't like how it..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117) Lamone J. Web Design Artist > "They are very understandable people that really care about their clients and their businesses. If difficult times arrive they..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7155719) GS George S. CEO > "Clients tell me it's not easy to call, I'm told it's too many numbers and I don't get may calls immediately" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4715393) AN Anna N. Founder > "The dashboard is easily accessible and relatively intuitive, though it feels a bit outdated." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7144642) DD Dan D. Owner > "Have not had any need to interact with the 800.com team." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683696) MB Mike B. Web Consultant > "We've been using 800.com for more than 2 years now, it's integrated perfectly into our marketing and outreach efforts and makes..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6606038) XB Xenia B. Executive Director > "Was very difficult to set up, not sure if mine is setup correctly." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4683738) JG Jeremy G. Partner > "Great features for a growing business, but overshadowed by restrictive limits and hidden costs :))))" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7173474) GC Gregory C. President > "I GET: He LIES and says he's going to REFUND my money and NEVER DOES!!!" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___4686117) WW William W. Managing Partner > "I love the professional image it provides for my business, and the voicemail-to-email feature is a game-changer for staying..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6584622) KR Karlee R. Office Manager > "I don't like the call forwarding, however I understand it is a way for them to to track calls" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2721716) GM Goran M. Regional Sales and Support Manager > "We've been a long-time user, and we are satisfied with the flexibility it provides for our customer support needs" [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7128459) SF Steven F. President > "There appears to be no option to turn off receiving voice mail recordings." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2354525) AB Axel B. COO > "Even though the 800 as in toll free concept is not really needed any longer, the features and functions that we use make our..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6576647) JV James V. Owner > "Since I have only had our 877 phone number for 2 days, I am not able to answer this question." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2363635) SB Sharmin B. CEO > "Even if you have to add the new number or change forwarding, it is easy to do so." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7172947) VM Victoria M. Office Manager > "I wish voicemails went to the extension, not all to me." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2394548) ET Elvia T. Mold Technician > "Overall it was easy to sign up with 800.Com, like the service so far, I like the voicemail features and phone call history..." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___6866229) SE Sonya E. Manager > "I can someone called me back to help me, but I wasn't able to talk @ that time." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2616672) TW Terri W. President > "I printed my business cards with the toll-free option, and they look so professional." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___7074302) RR Rich R. Owner > "Setting up was a little confusing when I thought I was deleting one thing." [See full review](https://www.capterra.com/p/208208/800-com/#Capterra___2332186) [View Reviews](https://www.capterra.com/p/208208/800-com/reviews/) VR Verified Reviewer Sales > "In my experience the floating mini-view is useful for desktop users and helps when navigating other..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) BB Britta B. Senior Marketing Coordinator > "I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6592645) TS Tom S. President > "Powerful functionality, ability to change configurations without having to call/chat with 8x8. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) VR Verified Reviewer Sales > "Lag times on calls affects customer experience." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075) TA Thomas A. Insurance agent > "It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6427284) DL Debi L. Assistant Director Aging Programs > "Lately, the loss of the SMS texting has been a blow to our client communication. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430) CL Cris L. Owner > "I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449) HX Hillary X. CEO > "The most difficult thing about 8x8 is the fact that we cannot text groups." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437622) SR Stephanie R. HR Manager > "I am able to easily make UK and international calls with great quality audio." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6659292) JB Jennifer B. Collections Specialist and IT > "Sale Representatives not knowing they are not able to offer credits for products we declined." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429413) ND Natasha D. Therapist > "being able to text and call, in addition to being able to transfer calls to other extensions, very easy..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6433796) LH Laurie H. Contract Attorney > "Sometimes have problems with calls not going through or dropping" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) TB Thomas B. IT Specialist > "Provides a simple interface for IM, SMS, and phone calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421431) TS Tom S. President > "Website/app organization is not straightforward, and can be difficult to find what you are looking for." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607) MS Michelle S. Accounting Manager > "The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437899) DL Debi L. Assistant Director Aging Programs > "It has taken weeks to set up the "campaign" and we are still not functional. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430) MC Matthew C. Helpdesk Support II > "I just watched the training video, so i have not had the opportunity to use it. But I do like the..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241) JS Joshua S. Director of Information System > "Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) TD Tony D. IT tech > "Good 8x8 for mobile devices and laptops apps" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757) AC Andrea C. Controller > "I don't like the voicemail feature." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437791) BL Branden L. IT Manager > "The ease of which to configure the system and users- It is so much easier to configure than a typical..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6491398) CL Cris L. Owner > "Poor acknowledgment or reading the requests when entered." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449) SC Samuel C. IT helpdesk administrator > "All the tools and features are available for you to configure." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6507925) JS Joshua S. Director of Information System > "Their customer support is impossible to talk to and the only way to get anything taken care of is to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) MY Maria Y. Sales Manager > "We can set up easy conference calls with our team" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498) MC Matthew C. Helpdesk Support II > "I am not sure if this is going to cost more to use / implement." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241) ZH Zach H. Operations Manager > "I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) SD Samantha D. Director of HR & Operations > "A week later they shut them off again and told me that I had to pay the whole year off even though they..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) LH Laurie H. Contract Attorney > "Fairly easy to navigate and keep track of calls" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462) HO Howard O. Managing Partner > "When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303) AV Andrew V. SE > "Great price point and even better customer service." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) LS Luis S. Helpdesk Support Technician II > "I guess when you get a new line and it's not working properly but contacting support it gets resolved..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695) TD Tony D. IT tech > "Admin console are easy to use, self explained, layout good organized" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757) SD Samantha D. Director of HR & Operations > "Horribly unreliable, inconsistent and no one is responding to our emails." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) EB Emma B. recruitment consultant > "great service so easy to use both mobile and laptop" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6650330) NM Ndara M. SEEK Coordinator > "Often when I try to end a call if I click on the notification that displays sometimes it takes me to a..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3811289) Jisselle B. Managing Director > "x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6001799) HO Howard O. Managing Partner > "Their service team was not able to fix our technical issues. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303) MY Maria Y. Sales Manager > "Great features great support team./" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498) SD Samantha D. Director of HR & Operations > "They couldn't take my payment over the phone and it was an absolute joke." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191) NW Nick W. Sales > "Pretty easy to learn and lots of options." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463) AI Angie I. IT Support > "The application has its bugs, sometimes." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417) DW Darren W. Systems Administrator > "It was very easy to setup and configure-" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6424244) LP Laura P. Principal, CFO > "Poor interface with Outlook." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) AV Andrew V. SE > "Very easy to use." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389) LP Laura P. Principal, CFO > "The inconsistent performance is frustrating. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) AM Abdou M. IT Systems Administrator > "It's also very easy to configure and to use" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421502) LP Laura P. Principal, CFO > "Poor call quality. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218) MS Michelle S. General Manager > "Every experience was smooth and efficient." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6635661) ZH Zach H. Operations Manager > "With the 8x8 mobile version I am not able to see the caller ID." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) SF Sarah F. CEO > "It was easy to install and easy to begin using immediately." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6572230) JS Joshua S. Director of Information System > "Literally almost cost me my job." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) JS Joshua S. Director of Information System > "The only reason I was able to save my job was my documentation." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) JS Joshua S. Director of Information System > "The support is impossible to deal with." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639) SZ Sinisa Z. Technology Manager > "It is highly user-friendly for both regular users and administrators." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6165775) Thomas F. System Engineer > "When working with the sales rep when initially purchasing this plan we were told several things that..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438) VR Verified Reviewer Managing Partner > "x8 is standard, reliable telephone service for small business. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4474433) AT Alan T. Service Director > "Limited analytics, no ala carte options to add countries to calling plans, limited productivity..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3489645) AI Angie I. IT Support > "Highly recommended for seamless communication!" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417) SG Shelby G. QA & Environmental Manager > "The call transfer was not straight forward unless you were trained to do so." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4871733) BD Basilio D. Consultant > "The call quality is consistently incredibly good." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6208287) JC John C. RN > "Relies solely on internet, so if you do not have a reliable connection, it will not be a good primary..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722) LS Luis S. Helpdesk Support Technician II > "The ease of use for the users and how it easy it is to setup." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695) DM Daniela M. Industrial and Business Administrator > "I do not like that this platform is not mobile friendly, while working in the real estate industry you..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527) JC John C. RN > "It is excellent for small businesses who don't want to have a landline physical phone or who like to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722) CF Connie F. Legal Analyst > "Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702) CF Connie F. Legal Analyst > "Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702) Jim R. President > "It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a" [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) ZH Zach H. Operations Manager > "x8 has a great amount of features that are very helpful for my day to day." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534) RL Rustam L. owner of the company > "I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842) VR Verified Reviewer Operations Manager > "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615) ZP Zarik P. Owner > "Sometimes the Mobile phone system app does not work properly." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262660) DM Daniela M. Industrial and Business Administrator > "My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527) CS Chirag S. CITO > "Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052) VR Verified Reviewer Finance and Accounting Lead > "The best feature is the call recording for QA management purposes, it allows you to both load and..." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2793419) AS Andrey S. Network Administrator > "Especially lately it seems that there have been more and more bugs in the desktop app." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3006205) VR Verified Reviewer Premium Support > "It's incredibly great and simple to use to construct call flows." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4426261) Jim R. President > "chat, though I may just not know how to do it as it's not something I do regularly." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608) SC Sabrina C. Office Admin > "It's a very easy and helpful way to communicate with customers. " [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3793967) RL Rustam L. owner of the company > "Futhermore team have insructed me for 2 hours but no results ." [See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842) [View Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/) ## User interface 4.71 (347) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 4.05 (309) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features 800.com 27/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/208208/800-com/#features) 8x8 Work Top features 48/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/187525/Virtual-Office/#features) ### Recognition 800.com is recognized as a top-rated tool in 3 Capterra Shortlist reports 8x8 Work is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support 800.com Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos 8x8 Work Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details 800.com - By 800.com - Located in United States - Founded in 8x8 Work - By 8x8 - Located in United States - Founded in 1987 ## 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