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8x8 Work vs Acefone: Which is a better fit?

Updated on December 1st, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,864 reviews from VoIP users.
% Fit
Feature ratings
Online Voice Transmission
4.3
Mobile Access
4.4
Call Routing
4.1
Voice Mail
4.4
Call Recording
3.9
% Fit
High performer
Feature ratings
Online Voice Transmission
4.7
Mobile Access
4.6
Call Routing
4.4
Voice Mail
4.4
Call Recording
4.7
User satisfaction
4.0
User reviews302
Ease of use
4.0
Functionality
4.1
Value for money
3.9
Customer support
3.7
4.7
User reviews132
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

We serve Small, Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-265d130c-4b91-4bdc-7e59-08d9e6a828c2
Sabrina C
Billing Specialist
4.0

Sabrina: My name's Sabrina, I'm an office admin. I give 8x8 X Series four stars. And for more reviews like this, you can click right here. So we use 8x8 to communicate with patients or with clients that need to contact us, either for issues they're having, to book appointments or anything they need, that is our main point of contact. What I like most about this software is that you can, well, it's really easy to use, it's user friendly. And also, you have the option to use it on your desktop, like downloading an app to your computer. You can also use the website without downloading the app. And you also have the option to download the app on your phone, which is really good for when you're not in the office, you don't have access to your computer, or you're on the go and you need to make any calls or get any calls. So what I like the least about this software E is that sometimes when you use the app on your phone, you're going to hear an echo so that might get pretty annoying. And something else is that support is not that good. You might be sending them an email and they won't respond, or they will take their time and respond in three to four.

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8x8 Work

37/44
  • Access Controls/Permissions
  • Call Queues
  • Call Screening
  • Online Voice Transmission
  • SIP Trunking
  • Unified Communications
  • Voicemail Transcription
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Customizable Reports
  • Fax Management
  • Interaction Tracking
  • IVR
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SMS Messaging
  • Third-Party Integrations
  • Video Conferencing
  • Voice Mail
See All features
Hide VoIP Software Features -

Acefone

Top Features
43/44
Show VoIP Software Features +

Acefone

  • Best Value VoIP
    Software (2023)
  • Best Value VoIP
    Software (2022)
8x8 Work
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Acefone
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
8x8 Work
  • By 8X8
  • Located in United States
  • Founded in 1987
Acefone
  • By Acefone
  • Located in United Kingdom
  • Founded in 2019
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