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8x8 Work vs eVoice: Which is a better fit?

Updated on January 19th, 2025
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Summary
Key features rated by users
Features selected based on 2,356 reviews from Business Phone Systems users.
% Fit
High performer
Feature ratings
Call Routing
4.2
Mobile Access
4.4
Call Transfer
4.2
Call Recording
3.9
Call Center Management
4.1
% Fit
Missing features
Not enough reviews
Feature ratings
Call Routing
NA
Mobile Access
NA
Call Transfer
NA
Call Recording
NA
Call Center Management
3.0
User satisfaction
4.0
User reviews306
Ease of use
4.1
Functionality
4.1
Value for money
3.9
Customer support
3.7
3.3
User reviews16
Ease of use
3.4
Functionality
3.6
Value for money
3.0
Customer support
2.9
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

Individuals, entrepreneurs, start-ups, and businesses that want their calls answered and routed professionally, without the hassle of an extra employee.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-265d130c-4b91-4bdc-7e59-08d9e6a828c2
Sabrina C
Billing Specialist
4.0

Sabrina: My name's Sabrina, I'm an office admin. I give 8x8 X Series four stars. And for more reviews like this, you can click right here. So we use 8x8 to communicate with patients or with clients that need to contact us, either for issues they're having, to book appointments or anything they need, that is our main point of contact. What I like most about this software is that you can, well, it's really easy to use, it's user friendly. And also, you have the option to use it on your desktop, like downloading an app to your computer. You can also use the website without downloading the app. And you also have the option to download the app on your phone, which is really good for when you're not in the office, you don't have access to your computer, or you're on the go and you need to make any calls or get any calls. So what I like the least about this software E is that sometimes when you use the app on your phone, you're going to hear an echo so that might get pretty annoying. And something else is that support is not that good. You might be sending them an email and they won't respond, or they will take their time and respond in three to four.

How Capterra sources reviews
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User interface
187525 video thumbnail}
1 Video
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187525
2 screenshots
265423
4 screenshots

8x8 Work

Top Features
50/50
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Customizable Caller ID
  • Customizable Reports
  • Employee Directory
  • Fax Management
  • Interaction Tracking
  • IVR
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • PBX
  • Predictive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Third-Party Integrations
  • Video Conferencing
See All features
Hide Business Phone Systems Software Features -

eVoice

4/50
Show Business Phone Systems Software Features +
8x8 Work
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
eVoice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
8x8 Work
  • By 8X8
  • Located in United States
  • Founded in 1987
eVoice
  • By Ziff Davis
  • Located in Ireland
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