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Tiledesk is a versatile tool for marketers, entrepreneurs, customer service teams, chatbot developers, and conversation designers. Businesses of all sizes can benefit from Tiledesk’s automation engine
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It is easy to use, offers a great help desk solution, and is powered by AI. If you are looking for a chatbot to improve your customer service, I highly recommend Tiledesk.
Lag can occur when using the platform, which can be frustrating. As an open source platform with separate components, it can be difficult to deploy.
We evaluated the chat functionality which seems to be very useful and straight forward to integrate and the creating own Chatbot to reply is another interesting feature that we love.
It has a lagging issue, it slows down the system. It does not meet expectations of heavy load.
The pre-trained models and the ability to train my own models on the project have also been incredibly useful. The community support and the active development of the project have also been fantastic.
Some of the things I don't really like about Tiledesk is the limited customization of the chat box. Another point is the lack of a slider tool to go through the chat history inside the chat box.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Setting up a self instance was complicated. I'll leave that to the pros.
I like using Mava because it made it easy to manage support tickets. Its user friendly interface is the best thing about it.
This marketing is very poor and they are scaling only on web.
Mava customer chatting bot is the best thing we have had for our support services. The metrics and performance insights keeps us enlightened on ways to improve our services delivery.
Because Mava AI is trained on large datasets, gathering and preparing them can be costly and time-consuming.
It has been a exceptional experience using it and we are happy how it has helped us improve our support services.
It has a reliable performance dashboard that provides us with accurate insights that helps improve support services delivery.
Tiledesk
Top FeaturesMava
Tiledesk
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