# Compare Tiledesk vs Wati 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Tiledesk and Wati based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/187541-204314/Tiledesk-vs-WATI --- # Tiledesk vs Wati Features and Cost Comparison Last updated July 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TiledeskWati2/4 selected [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) [Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (204)](https://www.capterra.com/p/204314/WATI/reviews/) [## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) Starting Price €49.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [154 reviews](#user-reviews) Positive 149 Neutral 3 Negative 2 [## Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (204)](https://www.capterra.com/p/204314/WATI/reviews/) Starting Price $59.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [204 reviews](#user-reviews) Positive 190 Neutral 1 Negative 13 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Zendesk Suite 4.4 (4,083) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * Highest Rated ### Fin 4.6 (18) * * * Starting Price $0.99 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,460) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,982) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in Chatbot Software Best performer 24 / 31 Only Tiledesk - A/B Testing - Automated Routing - Canned Responses 10 / 31 Only Wati - Chatbot - Customer Experience Management User satisfaction User satisfaction 4.6 User reviews[154](https://www.capterra.com/p/187541/Tiledesk/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.6 Customer support 4.4 User satisfaction 4.6 User reviews[204](https://www.capterra.com/p/204314/WATI/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.3 Customer support 4.2 Price starts from Price starts from €49Per Feature, Per Month - Free version - Free trial Price starts from $59Flat Rate, Per Month - Free version - Free trial Best for Best for Enterprises and mid-market teams that need AI Agents for customer support, sales engagement, and internal operations, with multichannel deployment and strong admin controls. Best for The Agentic Customer Engagement Platform built for Revenue Growth ## User reviews Pros & cons NZ Nelson Z. Chief Data Officer > "In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___7005622) Irsyad Nurwidianto B. Software Engineer Intern > "I had difficulties on trying all the features even though we've contacted the Tiledesk team." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) NZ Nelson Z. Chief Data Officer > "The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to its low..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___7005622) GM Geeti M. Doctoral student > "On the other hand, the most disliked feature of Tiledesk is that it does not have a ticketing system, which can be useful for tracking and..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4646320) Irsyad Nurwidianto B. Software Engineer Intern > "Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) AB Adelle B. Supervising Solicitor > "its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___5003495) Irsyad Nurwidianto B. Software Engineer Intern > "Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) KJ Kristian J. Developer > "Tiledesk does not integrate with some other chat platforms, which limits the ability to reach all of our customers." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4741717) Irsyad Nurwidianto B. Software Engineer Intern > "I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) Carmelo S. Chat Moderator > "the layout isn't customizable and this may cause some issues for whose that haven't a really good eyesight , especially at night" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4471803) KS Kowshik S. Frontend Developer > "We evaluated the chat functionality which seems to be very useful and straight forward to integrate and the creating own Chatbot to reply..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___5015498) GM Geeti M. Doctoral student > "Furthermore, the system does not have AI-based features to make the customer experience easier and more efficient." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4646320) VR Verified Reviewer Assistant Manager - International Sales > "It is helping us to create customizable chatbots that are trained to respond to customer inquiries, automate repetitive tasks, and provide..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4646100) TC Trevor C. Managing Director > "I don't see a way to send a contact details capture form." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___3743792) JK Joan K. Business Development Manager > "Tiledesk is an important tool for business that want to provide efficient and effective customer support, with customizable workflows and..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4677445) VR Verified Reviewer Senior Data Engineer > "The chat bot services are sometimes misleading angd customer will end up coming in live chat." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4603636) VR Verified Reviewer Data Scientist > "Tiledesk is a great tool for develop instant live chat bots and assistants quickly, it has allowed us to build chatbots which can guide..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4276977) TV Thanos V. Web Development Specialist > "The technical support they provided didn't solve the problem, i think that they don't have enough experience with installing it on Azure." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4441768) FA Frinto A. Manager-Operations > "Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better relation..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4258716) Vignesh M. Senior Process Associate > "It has limited integration with the third-party tools" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4735929) Andrew S. DevOps engineer > "It includes chat, cobrowsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of features, the interface..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4733884) AS Aseem S. Design Engineer > "Some of the visual/UI flows may seem awkward to navigate." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4730188) Maria D. Data Analyst > "We have set reliable interactive platform that enables customers to reach our sales teams and make enquiries of any product." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4285489) PS Palla S. Senior BLogger > "Lag can occur when using the platform, which can be frustrating." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4447703) Irsyad Nurwidianto B. Software Engineer Intern > "I like the whole idea of the business model." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) NN Neil N. Senior Associate > "It has a lagging issue, it slows down the system." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4000059) VR Verified Reviewer Copywriter > "Building customized chatbots is now a breeze without writing a single line of code." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___5035282) PS Palla S. Senior BLogger > "As an open source platform with separate components, it can be difficult to deploy." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4447703) SZ Sandro Z. Engineer > "Tiledesk is a high quality open source project that helped us offering an high quality customer support and engaging experience for the..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4264812) Anand B. Research Analyst > "Language support is limited." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4734038) Claudia P. Moderatrice Chat > "Really good software, which his integrated with daily-use softwares like whatsapp and telegram; the customers filter works really well and..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4831207) Santhiya R. Executive hub operations > "Sometimes bot will not understand the real-time issues" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4736437) SJ Shrinkhala J. Project Consultant > "Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4288187) Abhishek S. Associate Consultant > "Templates are very basic and standard." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4395674) Gyarshilal K. Digital Marketing > "Tiledesk is an excellent tool for facilitating conversation and handoff between chatbots and human support staff, and I would strongly..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4616788) NN Neil N. Senior Associate > "It was below average" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4000059) [View Reviews](https://www.capterra.com/p/187541/Tiledesk/reviews/) VR Verified Reviewer Owner > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) VR Verified Reviewer CEO > "The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7042885) RK Ruth K. Tuition Manager > "We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer interactions. If..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6484236) AB Aaron B. Co-founder > "Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) RJ Rohit J. Senior Cruise Counsellor > "WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6585776) KKJ Kaushal Kumar J. Zoho Developer > "one thing i least like about wati is that sending images is a little inconvenient because we have to save the image locally first then it can be sent." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068628) SbF Sébastien F. Cofounder > "Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign agents,..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6495467) SA Sulimam A. Designs kitchen > "Sometimes it feels limited in automation options and not flexible enough for complex workflows, and it can take time to set up properly." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069028) HM Hardik M. Senior Project Manager > "It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485740) VB Vinod B. Community Associate > "The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast history." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6571346) OK Onkar K. Director > "Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run comparative..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) Yashraj J. IT Manager > "Its server issue, most of the time its shows timeout or no conversation found." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352) MC Mayan C. Founder > "We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with our..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416480) ML Mitul L. Manager > "it may be pricey for smaller businesses, lacks some advanced customization options, and can have a learning curve for full utilization." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) PM Prithvi M. Marketing Manager > "Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485693) AV Akshay V. Founder > "Using Wati has been frustrating; the support is weak, the platform feels unstable, and issues remain unresolved." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7011933) ML Mitul L. Manager > "WATI is a powerful WhatsApp automation tool with key benefits like efficient message automation, an easy-to-use interface, and personalized customer..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) TMAHT Tarek Mohamad Al Haddad T. manager > "On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) VR Verified Reviewer Associate > "The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609) MC Marco C. CEO > "This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) VR Verified Reviewer Owner > "It reduced response times by more than half, improved the quality of automation for agents, and vastly increased customer satisfaction." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) AK Ashid K. Digital Marketing Team Lead > "The tutorial video has less clarity regarding the details and didn't provide new videos for new updates" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) AS Ayush S. Director > "It help us to on analyze on real time message with with quick automation reply plus it's cost effective there support team is very generous help..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6782696) RS Royston S. Digital Marketing Manager > "The least about it is there is no direct on call customer support, every time we need to depends on send mail and then waiting for them to reply." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6819671) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) AB Aaron B. Co-founder > "Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data they..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) MC Marco C. CEO > "Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) AR Anuj R. Director > "It’s helped us streamline customer support by automating common queries, and we’ve seen a noticeable improvement in how quickly we can respond to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6476312) TMAHT Tarek Mohamad Al Haddad T. manager > "I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) SK Sivakumar K. Manager > "Its intuitive drag-and-drop flow builder makes automation effortless, helping businesses streamline customer interactions efficiently." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) MK Manjunath K. Director > "Android app is slow, it takes a lot of time to open app from notification bar." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) JJ Jonathan J. DevOps Engineer > "Without a doubt, it is a quality product that will help you automate and stay on top of all situations in your companies or chats." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069587) Samson F. Marketing Lead > "Also, the human customer support are relatively slower compared to others." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) AJ Atul J. Sales Manager > "Bot feature is the most which we use and this has been helpful to us for operations and sales related enquiries." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) AK Ashid K. Digital Marketing Team Lead > "Sometimes it will not load even if the internet is okay, I think it is a bug or something." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) JS Jasvinder S. Real Estate > "Wati makes it very easy to manage WhatsApp conversations in one place." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7133404) SJ Sean J. PPC Manager > "The user interface can sometimes be quite clunky, particularly when using the bot builder." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416476) SY Sonik Y. Founder's office > "Easy to interact with customers which helps us grow our business in a very positive way and the personal connect with each individual is maintained" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069273) MC Marco C. CEO > "The credit system is not clearly explained, making it difficult to understand what you are actually paying for." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) DM Diptanil M. Senior Manager - Operations and Support > "The analytics feature helps us understand what works best, providing valuable insights to fine-tune our communication." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6478546) ZA Zaid A. Account Manager > "Now, I have to cancel my bank card to stop the direct debit." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) AC Aneel C. MD > "i am Aneel Kumar Chintha, Chairman & Managing Director, Amaravathi Software Innovations Pvt. Ltd., we are using WATI since 5 years and its great..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6472681) AR Angad R. CEO > "Unable to manage multiple whatsapp numbrs on 1 account" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777872) ML Mitul L. Manager > "It integrates well with CRM systems and provides valuable analytics for optimizing communication." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) OK Onkar K. Director > "However these bots can be very simple and complex functions are not possible." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) AD Akshay D. Marketing Manager > "I like most about WATI is there chatbot features which helps to provide automatic replay to customers." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6703504) PG Pratik G. Partner > "Editing of contact is not yet easy. And no provision of making payment in INR" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777715) RH Rachit H. Confounder > "My clients have particularly enjoyed the seamless communication it enables via WhatsApp, improving engagement and response times." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6475395) AG Abhinav G. Founders Office > "Interface is really updated and difficult to use and slow when dealing with a lot of data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6834076) Gagan S. Business head > "It helps in online tracking of work." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603) AS Amit S. Managar > "Customer Support and pricing are too high." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6630667) Jaime Andrés C. CEO > "The broadcast tools and analytics are also very useful for campaign tracking." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6850732) PB Prasad B. Web Developer > "Overall, I think WATI is good, but I am not happy with their user interface or customer service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6674402) BG Bayo G. Senior Business Manager > "Its ability to message and connect with bulk of our leads on WhatsApp stands Wati out among our go-to-tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6787490) AD Ambika D. Founder > "Wati's customer care service is not good." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6657516) Nilay G. Admin > "It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6479414) PA Peter A. CTO > "We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6224076) MK Manjunath K. Director > "You can easily create a lot of automation and integrate internal tools to send customer specific messages" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) AB Aaron B. Co-founder > "Save yourself the headache and frustration—this company is not worth your time or trust." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) RK RAJESH K. DIGITAL MARKETER > "With the help of this software, you can send continuous messages from WhatsApp to someone day after day under automation" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6473028) AB Aaron B. Co-founder > "It's alarming that a company like Meta would associate themselves with such an unprofessional service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) VR Verified Reviewer Marketing manager > "All in all, WATI.io is a formidable platform for any firm that is interested in improving its communication via WhatsApp messaging app." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6466909) ZA Zaid A. Account Manager > "impossible to contact, too complicated and no support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) Anmol A. Performance Marketing Manager > "Wide range of integrations & API, especially liked integration with Hubspot and Google Sheets." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6480749) DY Davis Y. Manager > "Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to their..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6340460) AJ Atul J. Sales Manager > "We have been using it since a couple of years now (after multiple products pivot we finally found this which serves our need)" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) SG Sanyal G. BUSINESS HEAD > "Poor service, Expensive, Pathetic customer care support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6483716) KL Krish L. Sales Manager > "We've particularly appreciated the ability to quickly respond to customer inquiries and follow up with those who have abandoned their carts." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6444783) AB Aaron B. Co-founder > "This disregard for my requests is utterly unacceptable." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) VR Verified Reviewer Owner > "WATI has worked really well for handling support at scale using WhatsApp." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) Arjun D. Programs Head > "The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4540015) SM Sandeep M. BDM > "The predefined templates that require minimal adjustments also seem to be a standout feature for me." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6543302) GM Gomathy M. Founder CEO > "Inability to set up Broadcasts at first shot, invariably fails with some error message or other, Instability in credit card recharges (despite..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3312618) Kapil G. Director > "Looking forward to more customisation of the AI tool, integrating with our own data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7072114) OS Oliver S. Director > "The customer support is an absolute shocker." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4876537) SM Sandeep M. BDM > "Overall, I feel that WATI is a reliable and useful tool for businesses looking to enhance their marketing efforts through WhatsApp, with only minor..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6543302) RV Ram V. CEO > "Competitors may dislike wati for such a beautiful product." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3499679) [View Reviews](https://www.capterra.com/p/204314/WATI/reviews/) ## User interface [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) 4.56 (154) [Wati](https://www.capterra.com/p/204314/WATI/) 4.59 (204) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Tiledesk Top features 24/31 - A/B Testing - AI Copilot - AI/Machine Learning - Augmented Analytics - Automated Responses - Automated Routing - Canned Responses - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customer Surveys - Customizable Branding - For Sales/Marketing - Generative AI - Intent Recognition - Language Detection - Lead Capture - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Proactive Chat - Query Suggestions - Sentiment Analysis - Transcripts/Chat History - Transfers/Routing - Workflow Automation [See all features](https://www.capterra.com/p/187541/Tiledesk/#features) Wati 10/31 - A/B Testing - AI Copilot - AI/Machine Learning - Augmented Analytics - Automated Responses - Automated Routing - Canned Responses - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customer Surveys - Customizable Branding - For Sales/Marketing - Generative AI - Intent Recognition - Language Detection - Lead Capture - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Proactive Chat - Query Suggestions - Sentiment Analysis - Transcripts/Chat History - Transfers/Routing - Workflow Automation [See all features](https://www.capterra.com/p/204314/WATI/#features) ### Recognition No recognitions have been awarded to Tiledesk No recognitions have been awarded to Wati ### Deployment & support Tiledesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Wati Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Tiledesk - By Tiledesk - Located in Italy - Founded in Wati - By WATI.io - Located in Hong Kong SAR China - Founded in 2015 ## Popular Comparisons [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) €49/month Price $0/month 4.4 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-187541/Tidio-Chat-vs-Tiledesk) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,060)](https://www.capterra.com/p/180348/Viber/reviews/) $59/month Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/180348-204314/Viber-vs-WATI) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[4.43 (376)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) €49/month Price $0 4.4 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/187541-10009334/Tiledesk-vs-ChatGPT) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) $59/month Price $59/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) €49/month Price $39/month 4.4 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-187541/Intercom-vs-Tiledesk) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) $59/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-204314/Slack-vs-WATI) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) €49/month Price ₹1799/month 4.4 Features 4.0 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/158117-187541/Freshchat-vs-Tiledesk) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $59/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-204314/LiveAgent-vs-WATI) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) €49/month Price $15/month 4.4 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-187541/LiveAgent-vs-Tiledesk) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $59/month Price $25/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-204314/LiveChat-vs-WATI) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/)[4.85 (501)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) $59/month Price $0 4.5 Features 4.7 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/197141-204314/Tremendous-Rewards-vs-WATI) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (204)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) $59/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-204314/Intercom-vs-WATI)