# Compare Tiledesk vs Wati 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Tiledesk and Wati based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/187541-204314/Tiledesk-vs-WATI --- # Tiledesk vs Wati Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TiledeskWati2/4 selected [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) [Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (202)](https://www.capterra.com/p/204314/WATI/reviews/) [## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) Starting Price €49.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [154 reviews](#user-reviews) Positive 149 Neutral 3 Negative 2 [## Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (202)](https://www.capterra.com/p/204314/WATI/reviews/) Starting Price $59.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [202 reviews](#user-reviews) Positive 188 Neutral 1 Negative 13 ## Not a match? 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Best for End-to-end WhatsApp API solution for mid-market & enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries. ## User reviews Pros & cons NZ Nelson Z. Chief Data Officer > "In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___7005622) KJ Kristian J. Developer > "Tiledesk does not integrate with some other chat platforms, which limits the ability to reach all of our customers." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4741717) NZ Nelson Z. Chief Data Officer > "The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___7005622) Irsyad Nurwidianto B. Software Engineer Intern > "I had difficulties on trying all the features even though we've contacted the Tiledesk team." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) Irsyad Nurwidianto B. Software Engineer Intern > "Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) GM Geeti M. Doctoral student > "On the other hand, the most disliked feature of Tiledesk is that it does not have a ticketing system, which can be useful for..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4646320) Irsyad Nurwidianto B. Software Engineer Intern > "Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) AB Adelle B. Supervising Solicitor > "its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___5003495) Irsyad Nurwidianto B. Software Engineer Intern > "I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) Vignesh M. Senior Process Associate > "It has limited integration with the third-party tools" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4735929) Andrew S. DevOps engineer > "It includes chat, cobrowsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of features, the..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4733884) AS Aseem S. Design Engineer > "Some of the visual/UI flows may seem awkward to navigate." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4730188) Claudia P. Moderatrice Chat > "Really good software, which his integrated with daily-use softwares like whatsapp and telegram; the customers filter works really..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4831207) Anand B. Research Analyst > "Language support is limited." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4734038) Abi P. Head of Content > "Thanks to Tiledesk, we’re able to engage with our customers on WhatsApp." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6359619) Santhiya R. Executive hub operations > "Sometimes bot will not understand the real-time issues" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4736437) KS Kowshik S. Frontend Developer > "We evaluated the chat functionality which seems to be very useful and straight forward to integrate and the creating own Chatbot to..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___5015498) Carmelo S. Chat Moderator > "the layout isn't customizable and this may cause some issues for whose that haven't a really good eyesight , especially at night" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4471803) FD Fahad D. Android Developer > "TileDesk is an extremely useful app for creating chat rooms and managing automated help desks for our users" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4703489) GM Geeti M. Doctoral student > "Furthermore, the system does not have AI-based features to make the customer experience easier and more efficient." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4646320) VR Verified Reviewer Assistant Manager - International Sales > "It is helping us to create customizable chatbots that are trained to respond to customer inquiries, automate repetitive tasks, and..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4646100) TC Trevor C. Managing Director > "I don't see a way to send a contact details capture form." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___3743792) JK Joan K. Business Development Manager > "Tiledesk is an important tool for business that want to provide efficient and effective customer support, with customizable..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4677445) VR Verified Reviewer Senior Data Engineer > "The chat bot services are sometimes misleading angd customer will end up coming in live chat." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4603636) VR Verified Reviewer Data Scientist > "Tiledesk is a great tool for develop instant live chat bots and assistants quickly, it has allowed us to build chatbots which can..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4276977) TV Thanos V. Web Development Specialist > "The technical support they provided didn't solve the problem, i think that they don't have enough experience with installing it on..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4441768) FA Frinto A. Manager-Operations > "Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4258716) PS Palla S. Senior BLogger > "Lag can occur when using the platform, which can be frustrating." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4447703) Maria D. Data Analyst > "We have set reliable interactive platform that enables customers to reach our sales teams and make enquiries of any product." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4285489) NN Neil N. Senior Associate > "It has a lagging issue, it slows down the system." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4000059) Irsyad Nurwidianto B. Software Engineer Intern > "I like the whole idea of the business model." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___6640494) PS Palla S. Senior BLogger > "As an open source platform with separate components, it can be difficult to deploy." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4447703) VR Verified Reviewer Copywriter > "Building customized chatbots is now a breeze without writing a single line of code." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___5035282) Abhishek S. Associate Consultant > "Templates are very basic and standard." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4395674) SZ Sandro Z. Engineer > "Tiledesk is a high quality open source project that helped us offering an high quality customer support and engaging experience for..." [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4264812) NN Neil N. Senior Associate > "It was below average" [See full review](https://www.capterra.com/p/187541/Tiledesk/#Capterra___4000059) [View Reviews](https://www.capterra.com/p/187541/Tiledesk/reviews/) VR Verified Reviewer Owner > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) VR Verified Reviewer CEO > "The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7042885) VR Verified Reviewer Associate > "The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609) KKJ Kaushal Kumar J. Zoho Developer > "one thing i least like about wati is that sending images is a little inconvenient because we have to save the image locally first then it can be..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068628) VR Verified Reviewer Owner > "It reduced response times by more than half, improved the quality of automation for agents, and vastly increased customer satisfaction." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) SA Sulimam A. Designs kitchen > "Sometimes it feels limited in automation options and not flexible enough for complex workflows, and it can take time to set up properly." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069028) AS Ayush S. Director > "It help us to on analyze on real time message with with quick automation reply plus it's cost effective there support team is very generous help..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6782696) Yashraj J. IT Manager > "Its server issue, most of the time its shows timeout or no conversation found." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352) JJ Jonathan J. DevOps Engineer > "Without a doubt, it is a quality product that will help you automate and stay on top of all situations in your companies or chats." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069587) TMAHT Tarek Mohamad Al Haddad T. manager > "On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) RK Ruth K. Tuition Manager > "We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6484236) AB Aaron B. Co-founder > "Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) RJ Rohit J. Senior Cruise Counsellor > "WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6585776) MC Marco C. CEO > "This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) SbF Sébastien F. Cofounder > "Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign agents,..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6495467) RS Royston S. Digital Marketing Manager > "The least about it is there is no direct on call customer support, every time we need to depends on send mail and then waiting for them to reply." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6819671) HM Hardik M. Senior Project Manager > "It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485740) VB Vinod B. Community Associate > "The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast history." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6571346) OK Onkar K. Director > "Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) MC Marco C. CEO > "Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) AJ Atul J. Sales Manager > "Bot feature is the most which we use and this has been helpful to us for operations and sales related enquiries." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) TMAHT Tarek Mohamad Al Haddad T. manager > "I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) MC Mayan C. Founder > "We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416480) MK Manjunath K. Director > "Android app is slow, it takes a lot of time to open app from notification bar." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) SY Sonik Y. Founder's office > "Easy to interact with customers which helps us grow our business in a very positive way and the personal connect with each individual is..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069273) Samson F. Marketing Lead > "Also, the human customer support are relatively slower compared to others." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) PM Prithvi M. Marketing Manager > "Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485693) ML Mitul L. Manager > "it may be pricey for smaller businesses, lacks some advanced customization options, and can have a learning curve for full utilization." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) ML Mitul L. Manager > "WATI is a powerful WhatsApp automation tool with key benefits like efficient message automation, an easy-to-use interface, and personalized..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) AV Akshay V. Founder > "Using Wati has been frustrating; the support is weak, the platform feels unstable, and issues remain unresolved." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7011933) Gagan S. Business head > "It helps in online tracking of work." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603) MC Marco C. CEO > "The credit system is not clearly explained, making it difficult to understand what you are actually paying for." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) BG Bayo G. Senior Business Manager > "Its ability to message and connect with bulk of our leads on WhatsApp stands Wati out among our go-to-tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6787490) AK Ashid K. Digital Marketing Team Lead > "The tutorial video has less clarity regarding the details and didn't provide new videos for new updates" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) MK Manjunath K. Director > "You can easily create a lot of automation and integrate internal tools to send customer specific messages" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) AR Angad R. CEO > "Unable to manage multiple whatsapp numbrs on 1 account" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777872) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) AB Aaron B. Co-founder > "Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) PG Pratik G. Partner > "Editing of contact is not yet easy. And no provision of making payment in INR" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777715) AJ Atul J. Sales Manager > "We have been using it since a couple of years now (after multiple products pivot we finally found this which serves our need)" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) AG Abhinav G. Founders Office > "Interface is really updated and difficult to use and slow when dealing with a lot of data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6834076) AR Anuj R. Director > "It’s helped us streamline customer support by automating common queries, and we’ve seen a noticeable improvement in how quickly we can respond to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6476312) DY Davis Y. Manager > "Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6340460) SK Sivakumar K. Manager > "Its intuitive drag-and-drop flow builder makes automation effortless, helping businesses streamline customer interactions efficiently." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) AK Ashid K. Digital Marketing Team Lead > "Sometimes it will not load even if the internet is okay, I think it is a bug or something." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) VR Verified Reviewer Owner > "WATI has worked really well for handling support at scale using WhatsApp." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) SJ Sean J. PPC Manager > "The user interface can sometimes be quite clunky, particularly when using the bot builder." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416476) Kapil G. Director > "Looking forward to more customisation of the AI tool, integrating with our own data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7072114) ZA Zaid A. Account Manager > "Now, I have to cancel my bank card to stop the direct debit." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) VR Verified Reviewer Associate > "What I liked most about WATI is how easily it manages WhatsApp conversations in one place." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609) OK Onkar K. Director > "However these bots can be very simple and complex functions are not possible." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) Gagan S. Business head > "WATI is great for reaching out to multiple types of customers." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603) AS Amit S. Managar > "Customer Support and pricing are too high." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6630667) VR Verified Reviewer Owner > "WATI is a trusted and robust platform for WhatsApp Business automation." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) PB Prasad B. Web Developer > "Overall, I think WATI is good, but I am not happy with their user interface or customer service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6674402) Yashraj J. IT Manager > "Its very useful but a little bit costly but its giving a lot of features that will enhance your business." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352) AD Ambika D. Founder > "Wati's customer care service is not good." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6657516) DM Diptanil M. Senior Manager - Operations and Support > "The analytics feature helps us understand what works best, providing valuable insights to fine-tune our communication." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6478546) PA Peter A. CTO > "We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6224076) AC Aneel C. MD > "i am Aneel Kumar Chintha, Chairman & Managing Director, Amaravathi Software Innovations Pvt. Ltd., we are using WATI since 5 years and its great..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6472681) AB Aaron B. Co-founder > "Save yourself the headache and frustration—this company is not worth your time or trust." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) Samson F. Marketing Lead > "Useful product for e-commerce and lead gen." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) AB Aaron B. Co-founder > "It's alarming that a company like Meta would associate themselves with such an unprofessional service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) ML Mitul L. Manager > "It integrates well with CRM systems and provides valuable analytics for optimizing communication." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) ZA Zaid A. Account Manager > "impossible to contact, too complicated and no support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) SB Sumit B. Business Development > "The multi-agent dashboard makes handling customer queries smooth & efficient." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6830459) SG Sanyal G. BUSINESS HEAD > "Poor service, Expensive, Pathetic customer care support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6483716) AD Akshay D. Marketing Manager > "I like most about WATI is there chatbot features which helps to provide automatic replay to customers." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6703504) AB Aaron B. Co-founder > "This disregard for my requests is utterly unacceptable." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) RH Rachit H. Confounder > "My clients have particularly enjoyed the seamless communication it enables via WhatsApp, improving engagement and response times." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6475395) Arjun D. Programs Head > "The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4540015) Jaime Andrés C. CEO > "The broadcast tools and analytics are also very useful for campaign tracking." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6850732) GM Gomathy M. Founder CEO > "Inability to set up Broadcasts at first shot, invariably fails with some error message or other, Instability in credit card recharges (despite..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3312618) Nilay G. Admin > "It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6479414) OS Oliver S. Director > "The customer support is an absolute shocker." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4876537) RK RAJESH K. DIGITAL MARKETER > "With the help of this software, you can send continuous messages from WhatsApp to someone day after day under automation" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6473028) RV Ram V. CEO > "Competitors may dislike wati for such a beautiful product." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3499679) [View Reviews](https://www.capterra.com/p/204314/WATI/reviews/) ## User interface [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) 4.56 (154) [Wati](https://www.capterra.com/p/204314/WATI/) 4.59 (202) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Tiledesk Top features 24/31 - A/B Testing - AI Copilot - AI/Machine Learning - Augmented Analytics - Automated Responses - Automated Routing - Canned Responses - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customer Surveys - Customizable Branding - For Sales/Marketing - Generative AI - Intent Recognition - Language Detection - Lead Capture - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Proactive Chat - Process/Workflow Automation - Query Suggestions - Sentiment Analysis - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/187541/Tiledesk/#features) Wati 10/31 - A/B Testing - AI Copilot - AI/Machine Learning - Augmented Analytics - Automated Responses - Automated Routing - Canned Responses - Chatbot - Code-free Development - Contextual Guidance - Customer Experience Management - Customer Support - Customer Surveys - Customizable Branding - For Sales/Marketing - Generative AI - Intent Recognition - Language Detection - Lead Capture - Lead Qualification - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - Proactive Chat - Process/Workflow Automation - Query Suggestions - Sentiment Analysis - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/204314/WATI/#features) ### Recognition No recognitions have been awarded to Tiledesk No recognitions have been awarded to Wati ### Deployment & support Tiledesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Wati Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Tiledesk - By Tiledesk - Located in Italy - Founded in Wati - By WATI.io - Located in Hong Kong SAR China - Founded in 2015 ## Popular Comparisons [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) €49/month Price $0/month 4.4 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-187541/Tidio-Chat-vs-Tiledesk) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,057)](https://www.capterra.com/p/180348/Viber/reviews/) $59/month Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/180348-204314/Viber-vs-WATI) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[4.43 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) €49/month Price $0 4.4 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/187541-10009334/Tiledesk-vs-ChatGPT) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) $59/month Price $59/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) €49/month Price $39/month 4.4 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-187541/Intercom-vs-Tiledesk) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $59/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-204314/LiveAgent-vs-WATI) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) €49/month Price $15/month 4.4 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-187541/LiveAgent-vs-Tiledesk) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) $59/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-204314/Slack-vs-WATI) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.10 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) €49/month Price ₹1799/month 4.4 Features 4.0 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/158117-187541/Freshchat-vs-Tiledesk) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) $59/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-204314/Intercom-vs-WATI) [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)[4.56 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) vs [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (138)](https://www.capterra.com/p/156723/Gladly/reviews/) €49/month Price Contact vendor for pricing 4.4 Features 4.8 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/156723-187541/Gladly-vs-Tiledesk) [Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (202)](https://www.capterra.com/p/204314/WATI/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $59/month Price $25/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-204314/LiveChat-vs-WATI)