# Compare Doctible vs Klara 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Doctible and Klara based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/187669-203066/Doctible-vs-Klara

---

# Doctible vs Klara Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

DoctibleKlara2/4 selected

[Doctible](https://www.capterra.com/p/187669/Doctible/)[4.8 (265)](https://www.capterra.com/p/187669/Doctible/reviews/)

[Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

[## Doctible](https://www.capterra.com/p/187669/Doctible/)[4.8 (265)](https://www.capterra.com/p/187669/Doctible/reviews/)

Starting Price

$249.00/month

Value-for-Money

4.7

Functionality

4.8

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

NH

MT

Based on [265 reviews](#user-reviews)

Positive

257

Neutral

3

Negative

5

[## Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.8

Customer Service

4.5

Reviews Sentiment

LL

KE

Based on [211 reviews](#user-reviews)

Positive

196

Neutral

8

Negative

7

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## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 1,786 reviews from patient engagement software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

HIPAA Compliant

4.9

Confirmations/Reminders

4.8

Messaging

4.8

Appointment Scheduling

4.4

Appointment Management

4.8

85%Fit

High performer

Feature ratings

HIPAA Compliant

4.9

Confirmations/Reminders

4.7

Messaging

4.9

Appointment Scheduling

4.5

Appointment Management

4.7

User satisfaction

User satisfaction

4.8

User reviews[265](https://www.capterra.com/p/187669/Doctible/reviews/)

Ease of use

4.8

Functionality

4.8

Value for money

4.7

Customer support

4.8

User satisfaction

4.6

User reviews[211](https://www.capterra.com/p/203066/Klara/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$249Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

We serve private practices and groups who are focused on providing a great patient experience while retaining their most loyal patients.

Best for

Medical practices across OBGYN, family medicine, pediatrics, otolaryngology, and many other specialties use Klara to improve patient experience while streamlining internal administrative workflows.

## User reviews

Pros & cons

NH

Nathan H.

Chiropractor

> "The two way texting and appointment reminder software are wonderful to use."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6840791)

SJ

Shawn J.

Office Manager

> "You cannot edit info easily or at all on certain situations."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___7046509)

MT

Melissa T.

Administrator

> "Everything from office to patient communication, appointment reminders and notifications to forms and patient information is..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4868725)

CF

Carolyn F.

Office Manager

> "I feel that we should have had the ability to terminate the online forms portion of the contract due to the service issue and..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4839547)

AF

Annie F.

Office manager

> "I didn't have the ability to text before and this has saved me so much time."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___7045257)

MR

Mellissa R.

Office Manager

> "Not much I can say that I dislike; other than if a patient cancels or we cancel an appointment and it is the day of patients..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4921744)

TR

Tamara R.

Sales Manager

> "We’re extremely satisfied with their customer care and highly recommend them to any healthcare practice looking to elevate their..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6828405)

CF

Carolyn F.

Office Manager

> "We weren't able to open the files that were being completed by our patients."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4839547)

DH

Deena H.

OFFICE MANAGER

> "We use the Doctible for Reviews with have been a great in getting new patients to schedule with us and to improve our practice..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4868201)

MA

Marianne A.

Asst. Office Manager

> "The group text feature has been having issues for a while."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4897563)

CF

Carolyn F.

Office Manager

> "One feature our office likes about Docitble is the ability to send links specific to our office locations."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4839547)

MM

Mark M.

chiropractor

> "Underwhelmed with entire experience."

[See full review](https://www.capterra.com/p/187669/Doctible/#SoftwareAdvice___6706694)

AN

Amy N.

Chiropractic Assistant

> "The best feature for us has been the texting - patients love it and it keeps the front desk staff free from more tedious/routine..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4829844)

VR

Verified Reviewer

Consumer Advocate

> "We yielded to their way too aggressive, over-the-top offer of trying their patient communicator system for 30 days, and by day 28..."

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___4440575)

KB

Kim B.

Office Manager

> "Most reviews were great, a couple weren't, but either way it gave us a chance to engage with the patients and try to improve when..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___5014722)

JL

Julie L.

Office Manage

> "Not fair when they didn't hold up to their agreement to provide a service to our office. "

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___5081979)

TR

Tamara R.

Sales Manager

> "Their platform is intuitive and efficient, and the support team is absolutely brilliant."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6828405)

SD

Sonja D.

Practice Manager

> "We thought financially it made sense to leave because of this; however, both times we were highly disappointed and came back to..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4834712)

KC

Kristi C.

Finance and Insurance Coordinator

> "Navigation is key and the customizable templates allow us to effectively communicate with our patients quickly and effectively."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4884279)

JL

Julie L.

Office Manage

> "They claim to have corrected this issue several times, but it keeps happening."

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___5081979)

MR

Mellissa R.

Office Manager

> "I love the sms feature more often than not you get a response from patients quicker than you would be able to actually speak with..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4921744)

VR

Verified Reviewer

Consumer Advocate

> "Like I mentioned above, getting ahold of anyone directly was futile and it took two days from the time we encountered this glitch..."

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___4440575)

GC

Gilcher C.

Owner

> "Thanks to Doctible, our patients automatically get text messages after their visit making it easier than ever to share their..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4966381)

MH

Misty H.

Financial Coordinator

> "At this time I do not have any feature that I don't like."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___5000855)

SR

Shelly R.

Office Manager

> "The best take away from using Doctible was the amount of reviews generated and posted directly to Google not through a third..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4879906)

CL

Cynthia L.

Co owner

> "You can’t afford NOT to!!!"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___5034010)

MK

Maria K.

Dental Hygiene

> "They also helped make the reviews available on our website (Google and non Google reviewers) so all future patients could see..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4864292)

AY

Amor Y.

Clinical Administrator

> "It doesn't seem to be able to fully integrate with the Dentrix."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4455018)

RA

Riad A.

Practice Manager

> "Doctible offers a low barrier-to-entry entry option; utilizing patient feedback to generate interest and awareness."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4936805)

TC

Taylor C.

Office Manager

> "Some patients accidentally opt out and still want to be messaged."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4643891)

FZ

Fanrui Z.

Dentist

> "It's great, our patients love the appt reminders and being able to communicate with the office via text message."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6046812)

HG

Holl G.

Office Manager

> "We had to turn down the amount patients were asked to review us!"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4801377)

TR

Tamara R.

Sales Manager

> "Doctible has been a game-changer for our practice!"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6828405)

CD

Crissy D.

Manager

> "I still have to do the work unless you pay more for automation."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4793486)

NG

Natacha G.

office manager

> "We are able to send treatment contracts to each of our patients safely and securely."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4955124)

VR

Verified Reviewer

Consumer Advocate

> "If I could I would give this company 0 stars."

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___4440575)

CP

Cindy P.

Patient Care Coordinator

> "Doctible is a highly effective practice building tool that integrates well with our practice management software. "

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4936005)

MC

Michele C.

Practice Owner

> "Doctible has no true integration and cannot read any aspect of a schedule and will send requests to any name on the schedule..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2176910)

TH

Tyler H.

Chiropractor

> "Increasing the Google reviews has allowed us to reduce our marketing budget in other areas"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4804481)

MC

Michele C.

Practice Owner

> "They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2176910)

AN

Amy N.

Chiropractic Assistant

> "It is also very useful to be able to send mass texts in the event of office closures."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4829844)

AM

Alexander M.

Owner

> "I was promised that they would add additional platform to the review generator within two weeks I have been with them two month..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2441198)

GC

Gilcher C.

Owner

> "Doctible has made it easy for our office to reach out to patients to learn more about their experiences at our office."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4966381)

JL

Jordan L.

Optometric Technician

> "I have been working with the software for a short time (a few months) at this point the only drawback I see is the inability to..."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2278930)

MA

Marianne A.

Asst. Office Manager

> "Uses our office number, patients can reply to our texts, & it's very user friendly."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4897563)

Patty M.

Practice Administrator

> "The interface with MediTouch didn't pull the phone numbers in the correct order. "

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2236247)

AH

April H.

Office Manager

> "I like that Doctible offers more characters for you to type our patients."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4950674)

EH

Emiliea H.

Office administrator

> "Not being able to see email results like you would for a constant contact campaign."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2231641)

JJ

Julianne J.

Operations Manager

> "Doctible has allowed our google reviews to increase dramatically compared to pre-doctible."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4910524)

RR

Rosita R.

Dentist

> "Don't sign contract until you know that they are not fully integrated with Dentrix. "

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___2735647)

KW

Kate W.

Practice Administrator

> "It really helps us spend more time on patient care and less time with reminder calls."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4944426)

MC

Michele C.

Practice Owner

> "Additionally, their campaign feature is lacking in its capabilities. "

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2176910)

SP

Sara P.

Marketing Coordinator and Office Admin

> "We only use it for the review system and has helped our office get true genuine reviews"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4962798)

RT

Ron T.

Office Manager

> "The fact that we cannot customize emails."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2233454)

LL

Lauren L.

Insurance Coordinator

> "We receive many google reviews without having to manually reach out to patients, which is great"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4963863)

AM

Alexander M.

Owner

> "A lot features missing not a good fit for money they charge"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2441198)

RC

Richard C.

Provider

> "I simply ask to sent a text that allows them to say something nice about their experience."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___6037894)

RR

Rosita R.

Dentist

> "Once they get you signed up, you are persona non grata to them, off to the next victim. "

[See full review](https://www.capterra.com/p/187669/Doctible/#GetApp___2735647)

TH

Tyler H.

Chiropractor

> "The appointment reminders are great, but there are many companies that offer similar reminders."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4804481)

AG

Amy G.

Office Manager

> "It doesn’t have all the features we would prefer.. yet"

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2239574)

SK

Sandy K.

Office Manager

> "The reminders and confirmations are so helpful for us and our patients."

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___4950289)

MC

Michele C.

Practice Owner

> "This was an untruth. "

[See full review](https://www.capterra.com/p/187669/Doctible/#Capterra___2176910)

[View Reviews](https://www.capterra.com/p/187669/Doctible/reviews/)

LL

LaWanda L.

Patient Coordinator

> "As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708691)

NP

Nisa P.

Practice Administrator

> "Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6817738)

KE

Kate E.

Senior Revenue Cycle Advisor

> "Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments,..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124)

CY

Corinn Y.

Medical Esthetician

> "I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870)

FS

Faith S.

Practice Manager

> "Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701342)

AW

Alexis W.

Site Manager

> "I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981)

NM

Noel M.

Office Manager

> "We like our support rep and we like that it is integrated with our practice management software, When the system is down there..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640)

RL

Roberto L.

Clinic Coordinator

> "The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6717656)

AP

Andrea P.

Medical Assistant

> "We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063)

AB

ANNA B.

SCHEDULER

> "PATIENTS ARE JUST CREATING AN ACCOUNT WITHOUT KNOWING IF THEY HAVE BEEN HERE BEFORE, SO WE GET DUPLICATE OR TRIPLICATE ACCOUNTS..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6719154)

CN

Cassie N.

Biologic Coordinator

> "I find it extremely helpful being able to see if patient's have read your messages and that you can assign a "response" to you..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708970)

AK

Amanda K.

Chief Operating Officer

> "The forms process between ModMed and Klara is also not as robust as it should be which results in duplicative work for the..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704)

MG

Michelle G.

Operations Manager

> "I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6749751)

EB

Erin B.

Medical Assistant Supervisor

> "can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709000)

BC

Becky C.

Medical Assistant

> "So I can take care of the message quickly I also like that I can copy and paste the message and put it in there charts."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724194)

TE

Taya E.

Medical Assistant

> "This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708750)

AW

Alexis W.

Site Manager

> "I like being able to send and receive attachments, have patients do their intake forms online, etc."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981)

IS

Isobel S.

Admin Manager

> "When the automated messages get sent out, it bumps a patients message up and we sometimes miss it."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700803)

MA

Michelle A.

Director of Operations

> "My experience with Klara has been a very positive one that has improved our workflow, confirmations, cancellations, reschedules..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6729013)

SW

Skylar W.

Front Desk Coordinator

> "Having to upload patient phone number from the system and you can't message the patient until that's done."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643)

ED

Elizabeth D.

Administrative Assistant

> "We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708609)

LD

Lisa D.

Credentialing and HIM

> "Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716136)

NR

Natalya R.

Patient Service Coordinator

> "It makes it easier to communicate with patients that are unable to answer a phone call, in a way that's more secure than an..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708601)

JW

Jay W.

Healthcare Coordinator

> "Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268)

JW

Jay W.

Healthcare Coordinator

> "I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268)

EV

Emolee V.

Registered Nurse

> "I also have trouble explaining to patients how it works, and there is great resistance when they do not understand how to log..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6702564)

CM

Courtney M.

Nurse Practitioner

> "I like being able to send multiple invites and see them on my home page to see who’s joined or not."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708660)

AB

Alexis B.

Front Desk

> "Hard to merge patients together when they have multiple accounts"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701216)

SA

Sarah A.

Physician Assistant

> "I like the instant messaging service and the way you can see when patients have read providers’ messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716573)

MD

Maria D.

cfo

> "You have to do everything on line can not speak to a human being and when you finally get someone they do not know what they..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679)

KE

Kate E.

Senior Revenue Cycle Advisor

> "I love how you can assign conversations and send attachments and how it lists the patient account number!"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124)

TF

Tami F.

Practice Administrator

> "That the "unread" messages from the patients go back into our inbox."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700771)

SB

Stephanie B.

Patient Coordinator

> "I feel that patient's will respond faster to a Klara Message then if I leave a message on their answering service."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701078)

AV

Angela V.

Medical assistant

> "The web site logs out too many times I have to log in again and again"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6704856)

SW

Skylar W.

Front Desk Coordinator

> "Avoids "phone tag" and is great for gathering insurance and identification info prior to appointments."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643)

TR

Tina R.

Practice Administrator

> "Voice recognition and spelling can be inaccurate at times."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708735)

AH

Antoinette H.

Home Physical Therapy Coordinator

> "What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6025512)

HR

Heather R.

Clinic Coordinator

> "Intake, system errors, speed of support issues."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102)

CY

Corinn Y.

Medical Esthetician

> "I have enjoyed my experience with Klara, it has been a wonderful, safe way to communicate with patients and follow up with..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870)

JC

Johana C.

Patient support team

> "When merging accounts sometimes gives you an error"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700799)

LW

Lacy W.

Front Office

> "Great feature of being able to confirm patients have received and read our messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708612)

AH

Andrea H.

Front Office Supervisor

> "can not send out to our patients a mass broadcast message"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700883)

KS

Kayla S.

Practice Manager

> "I also like that we can assign a message to a provider directly and also internally message them."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410)

CM

Carlos M.

Air Traffic Manager

> "What I like the least is sometimes patients don't get all their doubts solved but that's because of the big loads of messages"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705466)

BP

Britany P.

Administration

> "I enjoy how they provide patients with the ability to communicate via when its convenient for the patient"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6747661)

AG

Ali G.

Certified Dermatology Technician

> "Not being able to message land lines."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724138)

SJ

Sincerae J.

Lead Patient Coordinator

> "Klara saves time and allow effective communication between the office and the patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705165)

MS

Maria S.

Receptionist

> "I cannot view when my next appointment is on the app."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724366)

JW

JENNIFER W.

Billing Manager

> "Our patients and staff love to use Klara it is helpful for busy people to access our office in a timely manner."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700838)

VR

Verified Reviewer

Pharmacy Authorization Specialist

> "The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716116)

SM

Sonia M.

Admin

> "It makes communicating with patients very easy and makes workflow with scheduling a lot more clear."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700932)

SR

Susan R.

Billing Lead

> "The online booking feature is a complete failure."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986)

AK

Amanda K.

Chief Operating Officer

> "I love the convenience of Klara - both to communicate with 1 specific patient or a larger group."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704)

AP

Andrea P.

Medical Assistant

> "I only run into issues if Klara is down or not working."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063)

SN

Stephanie N.

RECEPTIONIST

> "It helps me also to confirm or cancel appointments."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724166)

VM

Victoria M.

Medical assistant

> "The bot sends too many repetitive messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702)

EP

Eva P.

office manager

> "we can communicate faster with patients and keeps the phone line less busy"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700833)

KS

Kylie S.

Patient Advocate

> "I do find it can be difficult for our older patient's to navigate"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700905)

HR

Heather R.

Clinic Coordinator

> "The texting feature is great for communicating with patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102)

KS

Kevin S.

Medical Assistant

> "I wish klara didn't automatically log out every two seconds"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708582)

PB

Paige B.

Optician

> "It has been a wonderful tool to send multiple messages in a very quick manner to my patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700896)

GS

Greg S.

CEO

> "I do NOT like how Mod Med approaches support services for Klara."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700786)

SW

Sheila W.

Office Manager

> "It allows us to communicate more efficiently with our patients"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708705)

KL

Kemisha L.

PAR

> "Some people don't know how to properly navigate klara"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700758)

JM

Jessica M.

Customer Service

> "I love how Klara organizes the message exchange between patients and physicians."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210)

AB

Aleta B.

MA

> "I have found it very confusing when myself and another nurse can see the same message. "

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708738)

KS

Kayla S.

Practice Manager

> "It can be clunky at times but for what we use Klara for it works well for our clinic."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410)

SC

Sonia C.

Receprionist

> "that patient's can opt out, which can be frustrating."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708700)

TS

Tamara S.

BILLING SPECIALIST

> "I can send a patient a quick text and I get fast responses."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700847)

SR

Susan R.

Billing Lead

> "We feel Klara destroyed the reputation of our practice and we can not do anything about it."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986)

JM

Jessica M.

Customer Service

> "Klara has made patient communication more effective and my workflow easy and efficient."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210)

AW

Ashley W.

clinical manager certified medical assistant

> "When we see they read the message and do not respond!"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708640)

GS

Gayla S.

Front Office Supervisor

> "I like the convenience of messaging multiple patients with one message"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700812)

VM

Victoria M.

Medical assistant

> "The app signs me out too quickly."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702)

RH

Rafael H.

Medical Assistant

> "Klara is one of the best systems our practice has chosen to invest in for our patient care."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708597)

NM

Noel M.

Office Manager

> "It's a little difficult to learn...not really difficult, just a learning curve"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640)

KB

Kelly B.

Director of Operations Owner

> "Easy of use and reliability, prompt support, will allow you to add your own documents to text out"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708599)

MD

Maria D.

cfo

> "Horrible it has detroyed our practice reputation"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679)

HB

Heather B.

Clinical Supervisor

> "Improved patient engagement, HIPAA compliance, Ease of use and Customizable messages"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706979)

ST

Shina T.

Billing Manager

> "There have been a few glitches as well that weren't followed up on thoroughly. When we uploaded our patient list to Klara, it..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___4567648)

[View Reviews](https://www.capterra.com/p/203066/Klara/reviews/)

## User interface

[Doctible](https://www.capterra.com/p/187669/Doctible/)

4.80 (265)

[Klara](https://www.capterra.com/p/203066/Klara/)

4.61 (211)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Doctible

20/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Automated Scheduling
-   Calendar Management
-   Campaign Management
-   Care Plan Management
-   Communication Management
-   Compliance Management
-   Confirmations/Reminders
-   Customizable Reports
-   Electronic Payments
-   Generative AI
-   HIPAA Compliant
-   Live Chat
-   Medication History
-   Messaging
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Multi-Location
-   Onboarding
-   Online Refills
-   Patient Education
-   Patient Engagement
-   Patient Intake
-   Patient Portal
-   Patient Questionnaires
-   Patient Records Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Reporting & Statistics
-   Scheduling
-   Self Service Portal
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/187669/Doctible/#features)

Klara

Top features

22/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Automated Scheduling
-   Calendar Management
-   Campaign Management
-   Care Plan Management
-   Communication Management
-   Compliance Management
-   Confirmations/Reminders
-   Customizable Reports
-   Electronic Payments
-   Generative AI
-   HIPAA Compliant
-   Live Chat
-   Medication History
-   Messaging
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Multi-Location
-   Onboarding
-   Online Refills
-   Patient Education
-   Patient Engagement
-   Patient Intake
-   Patient Portal
-   Patient Questionnaires
-   Patient Records Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Reporting & Statistics
-   Scheduling
-   Self Service Portal
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/203066/Klara/#features)

### Recognition

No recognitions have been awarded to Doctible

No recognitions have been awarded to Klara

### Deployment & support

Doctible

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Klara

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Doctible

-   By Doctible
-   Located in United States
-   Founded in

Klara

-   By Modernizing Medicine
-   Located in United States
-   Founded in 2010

## Popular Comparisons

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[Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/)

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