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Internal IT departments and Managed Service Providers (MSPs).
IT teams in any type of organisation that needs to maintain a secure and reliable network, plan accurately for future IT spending and refresh cycles, and boost staff productivity.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.
I also was limited to one login for an administrator at first but that was opened up recently to more than one.
Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.
There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.
No native Chat Client to communicate with the user.
It's a great companion software for any tech support shop. It's great to have all that information on your users at your fingertips.
It's been almost a year and the developers aren't sure why it's not working.
USB storage management was very helpful and has saved us a lot of time overall as it's very easy to use.
Many features included in software were not applicable to us. Navigating through all the features to see what was applicable was confusing at first.
Great feature, really like the Power management system , helps cut cost, well received by the Senior management.
I had tried myself and failed and had to contact support so that they could remote in and set everything. The same also happened on the last update.
Moving to this system was great because now we can see at a glance what we have and how its all running and gives you the options to drill down and run reports.
It has some lag due to the Database response when have too much time unattended. Impossible to delete an registered PC client that don't belong to the organization anymore.
Prioritize real-user-identified key features according to your needs to find your best fit.
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Top FeaturesNetSupport DNA
Action1
NetSupport DNA
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