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Spotler Engage vs Capacity: Which is a better fit?

Updated on March 7th, 2024
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Summary
Key features rated by users
Features selected based on 2,217 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
3.0
Chatbot
--
Inbox Management
NA
Email Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Support Ticket Management
--
Chatbot
--
Inbox Management
NA
Email Management
--
User satisfaction
4.5
User reviews11
Ease of use
4.5
Functionality
4.0
Value for money
4.3
Customer support
4.1
4.5
User reviews14
Ease of use
4.3
Functionality
4.1
Value for money
4.2
Customer support
4.6
Price starts from
Not provided by vendor
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

OBI4wan helps medium-to-large customer service organisations manage and automate customer service via online and digital channels.

Capacity serves multiple teams within businesses across industries. Every organization has knowledge scattered across apps, docs and people on the team. We're here to bring that knowledge forward.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
189060
4 screenshots
192480
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Spotler Engage

15/37
  • API
  • Automated Routing
  • Call Center Management
  • Conversation Intelligence
  • Customer Portal
  • Customizable Fields
  • Dashboard
  • Data Security
  • Email Management
  • Gamification
  • Inbox Management
  • Interaction Tracking
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Real-Time Monitoring
  • Task Automation
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • Autoresponders
  • Chatbot
  • Collaboration Tools
  • CRM
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Reporting & Statistics
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Capacity

Top Features
20/37
Show Customer Service Software Features +

Spotler Engage

--

Capacity

--

Spotler Engage
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Capacity
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Spotler Engage
  • By Spotler
  • Located in Netherlands
Capacity
  • By Capacity
  • Located in United States
  • Founded in 2017
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