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Community CareLink vs CivicTrack : Which is a better fit?

Updated on August 11th, 2024
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Summary
Features in Social Work Case Management
49
Best performer
50
  • Assessment Management
  • Attendance Management
  • Calendar Management
28
50
  • Contact Database
User satisfaction
4.4
User reviews32
Ease of use
4.1
Functionality
4.3
Value for money
4.2
Customer support
4.8
4.1
User reviews20
Ease of use
4.0
Functionality
3.8
Value for money
4.3
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Community CareLink serves Public Health agencies, State and Local Government, Educational Organizations, Criminal Justice systems, Medicaid, Managed Care, non-profits, and funders.

- Municipal, provincial/state and federal government officials looking for software to track their constituent needs and issues. - Nonprofits looking for an all-in-one software with case management.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
192006
4 screenshots
189301
1 screenshot

Community CareLink

Top Features
49/50
  • Contact Database
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Escalation
  • API
  • Assessment Management
  • Attendance Management
  • Calendar Management
  • Case Management
  • Case Notes
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Document Management
  • Document Storage
  • Document Templates
  • Electronic Signature
  • Email Alerts
  • Employee Management
  • Forms Management
  • Goal Setting/Tracking
  • HIPAA Compliant
  • Program Management
  • Progress Reports
  • Progress Tracking
  • Project Time Tracking
  • Records Management
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Reporting & Statistics
  • Role-Based Permissions
  • Scheduling
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Training Management
  • Volunteer Management
  • Workflow Management
See All features
Hide Social Work Case Management Software Features -

CivicTrack

28/50
Show Social Work Case Management Software Features +

Community CareLink

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CivicTrack

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Community CareLink
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CivicTrack
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Community CareLink
  • By FirstCallTechnology
  • Located in United States
  • Founded in 2018
CivicTrack
  • By Momentuum BPO
  • Located in Canada
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