Genuity IT Admin Suite vs GoTo Resolve: Which is a better fit?

This program is amazing and for a great price. It is easy to use and has everything integrated.

Poor mobile web support, there is no way to differentiate between staff and students, meaning you cannot create groups to place people in.

I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues.

There are a few things that we needed to contact Genuity to understand how to use properly. Mainly this was due to our lack of understanding more than anything.

Easy to use, excellent customer support, constantly improving by adding new features, COST, ease of implementation.

They are helpful, and the service was easy to implement. I like that they listen to your suggestions, and if they get enough requests for it, add it in a future update.

I'm not a tech employee and have comfort with a good chunk of tech implementation, and this was super easy. Anyone should be able to follow along.

The fact that it keeps running in the background is quite insecure, no wonder why a lot of scammers use it.

Marvin M

Computer Technician 1

Great software, great featuers, a bit on the pricy side. Best benefit is the abuilty to send and receive data such as programs and or error logs.

It's lack of stability, lack of value, and that they just don't care about you.

I liked that it was extremely user friendly. The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward.

Andy A

Technical Support Engineer

The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes.

Its ease of use, reliability, and advanced features make it a popular choice for companies of all sizes.

If this is you, then this product may not be that beneficial. I think anyone can learn from this program or the other end user.