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EcholoN vs Vivantio: Which is a better fit?

Updated on August 18th, 2024
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Summary
Key features rated by users
Features selected based on 4,133 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.8
Prioritization
--
Performance Metrics
--
Real-Time Notifications
--
Alerts/Escalation
4.2
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.7
Prioritization
--
Performance Metrics
--
Real-Time Notifications
5.0
Alerts/Escalation
4.0
User satisfaction
4.7
User reviews35
Ease of use
4.2
Functionality
4.8
Value for money
4.5
Customer support
4.8
4.3
User reviews178
Ease of use
4.2
Functionality
4.2
Value for money
4.3
Customer support
4.4
Price starts from
One-time payment
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

EcholoN -Made in Germany- provides a comprehensive yet simple solution for your service, support and customer service. The individual standard software tailored suit for Enterprise Service Management

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
189744
5 screenshots
216733
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

EcholoN

27/30
  • Mobile App
  • Personalization
  • Secure Data Storage
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

Vivantio

27/30
Show Help Desk Software Features +

EcholoN

--

Vivantio

--

EcholoN
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vivantio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
EcholoN
  • By mIT solutions
  • Located in Germany
  • Founded in 1999
Vivantio
  • By Vivantio
  • Located in United States
  • Founded in 2005
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