Custify vs Totango: Which is a better fit?

We had help from their clear documentation and their awesome support. Highly recommend trying it out to see if it fits your business.

Now I get everything in one place. I know which customer to contact, what their problem is, I have their conversation history and I know when they need an upselling and what features they use more.

Our sales team saves a lot of time and gets much better results. From segmenting to targeting and automated outreach it is a great tool that I recommend.

In cases where they had to call us it was just starting off on the wrong foot.

My overall experience is great. Aside from being a good product at a reasonable price, their customer service is very good.

Daniel D

CEO

No one report or dashboard to see all stats in one place.

Matthew M

Account Executive

If you're a data geek like me, who likes to get your data fix quick, go at it deep, and. Then know exactly which action is the best one to take, I'm not saying this software is.

No more sheets - now we automate and get detailed reports.

Totango is an excellent tool that enables you to track and measure this metric. Using this tool, you can make informed decisions and craft successful strategies for your application.

Some of the data can be misleading or incorrect. For example, some clients that show as "green" or "yellow," meaning they are utilizing my product heavily, are not in fact doing so.

The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.

We use it to track for our account managers, and even they are frustrated by this.

I how easy it is to customize some aspects. I like the ability to create segments.

I've already noticed that there are some funcionalities missing.

Also, their support is super responsive and helpful.

I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason.