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Replicant vs Denser AI: Which is a better fit?

Updated on September 15th, 2024
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Summary
Key features rated by users
Features selected based on 2,218 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Chatbot
5.0
Support Ticket Management
4.7
Inbox Management
NA
Email Management
NA
% Fit
Missing features
Feature ratings
CRM
NA
Chatbot
5.0
Support Ticket Management
NA
Inbox Management
NA
Email Management
NA
User satisfaction
4.9
User reviews21
Ease of use
4.9
Functionality
4.6
Value for money
4.8
Customer support
4.9
5.0
User reviews31
Ease of use
4.9
Functionality
4.8
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Enterprise customer service and digital transformation leaders in industries like retail, insurance, telecommunications, financial services, consumer goods, healthcare, travel & hospitality and more.

Information Technology, Tech Support, Education, and Legal

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
190728
4 screenshots
10019191
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Replicant

Top Features
12/37
  • API
  • Automated Routing
  • Autoresponders
  • Collaboration Tools
  • Conversation Intelligence
  • CRM
  • Customer Portal
  • Customizable Fields
  • Dashboard
  • Data Security
  • Email Management
  • Gamification
  • Inbox Management
  • Interaction Tracking
  • Key Performance Indicators
  • Knowledge Base Management
  • Language Detection
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Queue Management
  • Service Level Agreement (SLA) Management
  • Task Automation
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • Call Center Management
  • Chatbot
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • Real-Time Monitoring
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Denser AI

2/37
Show Customer Service Software Features +
Replicant
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Denser AI
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Replicant
  • By Replicant
  • Located in United States
  • Founded in 2017
Denser AI
  • By Denser AI
  • Located in United States
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