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Replicant vs Superchat: Which is a better fit?

Updated on January 26th, 2025
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Summary
Key features rated by users
Features selected based on 2,203 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Support Ticket Management
4.7
Chatbot
5.0
Inbox Management
NA
Email Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
4.2
Support Ticket Management
NA
Chatbot
4.7
Inbox Management
4.6
Email Management
4.3
User satisfaction
4.9
User reviews21
Ease of use
4.9
Functionality
4.6
Value for money
4.8
Customer support
4.9
4.8
User reviews278
Ease of use
4.7
Functionality
4.6
Value for money
4.4
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Enterprise customer service and digital transformation leaders in industries like retail, insurance, telecommunications, financial services, consumer goods, healthcare, travel & hospitality and more.

Superchat can be used by any company, regardless of the industry in which it operates.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
190728
4 screenshots
210968
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Replicant

12/37
  • API
  • Automated Routing
  • Autoresponders
  • Collaboration Tools
  • Conversation Intelligence
  • CRM
  • Customer Portal
  • Customizable Fields
  • Dashboard
  • Data Security
  • Email Management
  • Gamification
  • Inbox Management
  • Interaction Tracking
  • Key Performance Indicators
  • Knowledge Base Management
  • Language Detection
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Queue Management
  • Service Level Agreement (SLA) Management
  • Task Automation
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • Call Center Management
  • Chatbot
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • Real-Time Monitoring
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Superchat

Top Features
13/37
Show Customer Service Software Features +

Replicant

--

Superchat

--

Replicant
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Superchat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Replicant
  • By Replicant
  • Located in United States
  • Founded in 2017
Superchat
  • By SuperX
  • Located in Germany
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