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Any size sales organization looking to drive rep efficiency and speed up ramp times.
Global call centers with high call volumes can easily use Convin's capabilities. Sales, Support, Collections, and Compliance are some of the common use cases.
The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.
The only problem I have is that it has a delay notification on my mobile phone. It rings an hour later I missed the call from my computer.
Love being flexible with our team and allowing them to use their own devices with a virtual number that Dialpad offers. Having additional features like recording calls is nice too.
My biggest problem with Dialpad is that when I get a call back sometimes it won't ring and it will list it as a missed call.
I love this software for it's many features like a dedicated desktop program, fully featured mobile app. Sleek interface, and most importantly HIGH CALL QUALITY.
Concerns that not all calls are connecting. While phone does ring, appears regularly as calls missed where no notifications were delivered for, "calls.
Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.
This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me.
Convin customer supports my finest sales deals. Having the option to go back and analyze my calls allows me to provide the greatest assistance and experience to my consumers.
Sometimes it lags and login issues we face once in month.
For anyone trying to improve their customer relationships, I highly recommend Convin. It's an effective tool that enables you to concentrate on what's working and improve the parts that require it.
It lags at times which makes our work a little slow.2.
The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed.
Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.
The ability to effortlessly connect with different systems for calls has streamlined our processes, and the product's UX design is both intuitive and impressive.
You can limit the frequency of updates to once a day to avoid having too many updates.
Jamie: My name is Jamie, I'm the president. I'm going to give Dialpad five stars. And for more reviews like this, click below. Prior to Dialpad, we were using an old fashioned copper landline phone system in an office. And we were using cell phones when we were not in the office. One of the big problems we had, as so easy as it sounds, is it didn't integrate with my system, so we had to physically dial and had a lot of missed dials and wrong numbers. And then you also had people dialing our landline number, which is different than our cell phone numbers. We decided we needed a system like Dialpad because we wanted a single system. Whether we were in our office, working in a Starbucks, working at home, on the road, from our office phone, from our computer, from a cell phone, one thing that worked for all. Very pleasantly surprised how easy it was to integrate Dialpad, both as a cell phone app and on the computer. And it easily integrated with the other recruiting software that we used. It was extremely easy. I am not overly technical, and it worked flawlessly without even a need for help desk support. Strongly consider Dialpad, even over some of the bigger names that are out there that they compete with. The support is excellent when needed, but I've needed it very little. It integrates flawlessly. It sets up nicely, and the price is right. I would absolutely give it serious consideration.
Dialpad
Top FeaturesConvin
Dialpad
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Convin
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