# Compare Dialpad vs Zoom Phone 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Dialpad and Zoom Phone based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/190976-208535/Dialpad-Sell-vs-Zoom-Phone

---

# Dialpad vs Zoom Phone Features and Cost Comparison

Last updated March 31st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

DialpadZoom Phone2/4 selected

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

[## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting Price

$27.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [563 reviews](#user-reviews)

Positive

459

Neutral

53

Negative

51

[## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [244 reviews](#user-reviews)

Positive

227

Neutral

11

Negative

6

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,934 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Feature ratings

Mobile Access

3.9

Online Voice Transmission

4.0

Video Conferencing

3.8

API

1.3

Call Routing

3.9

80%Fit

High performer

Feature ratings

Mobile Access

4.6

Online Voice Transmission

4.3

Video Conferencing

4.7

API

4.0

Call Routing

4.2

User satisfaction

User satisfaction

4.2

User reviews[563](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.1

Customer support

4.0

User satisfaction

4.5

User reviews[244](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.5

Customer support

4.2

Price starts from

Price starts from

$27Per User, Per Month

-   Free version
-   Free trial

Price starts from

$10Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Best for

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

## User reviews

Pros & cons

Brian B.

Business administrator

> "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

OD

Olga D.

Pharmacist

> "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261)

Mary Ellen E.

Agent

> "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101)

MB

Matt B.

IT Project Management

> "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541)

RC

Rachel C.

Customer Support Lead

> "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648)

AL

Ariel L.

Director of customer support and success

> "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

CD

Connie D.

Office Manager

> "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112)

NF

Nathan F.

Owner

> "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

JC

James C.

Customer Success Manager

> "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

AL

Ariel L.

Director of customer support and success

> "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

RS

Rebecca S.

Business Consultant

> "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673)

KC

Katherine C.

CFO

> "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

Kalina B.

Freelance and Human resources

> "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817)

NF

Nathan F.

Owner

> "Issues with getting my account set up correctly to begin with."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

ID

Isaac D.

Operations Supervisor

> "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571)

EL

Elisabeth L.

Co-founder

> "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471)

Brian B.

Business administrator

> "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

AP

Alex P.

Owner

> "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

MB

Mac B.

IM

> "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

SM

Shauna M.

Project Coordinator

> "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

BC

Billie C.

Marketing Coordinator

> "How the software provides accurate transcripts of meetings in real which is a valuable asset."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

JN

James N.

DIRECTOR

> "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052)

DL

Daniel L.

Director, IT

> "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581)

SR

Sheila R.

Director of Operations

> "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

HB

Holly B.

Resolution specialists

> "Everything was synchronized in one platform and easy to click on."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593)

MB

Mac B.

IM

> "Doesn't integrate with all the tools we use."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

JJ

Jimi J.

Sales Manager

> "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817)

BC

Billie C.

Marketing Coordinator

> "Setting up the system is complicated and customer service does not respond in a timely manner"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

KC

Katherine C.

CFO

> "We use this for our entire team & most team members use it on a daily basis."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

AP

Alex P.

Owner

> "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

JC

James C.

Customer Success Manager

> "The AI Transcript is very useful, and it helps me recall points of the conversation. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

DR

Derek R.

CMO

> "Customer service is very slow and do not remedy problems, they just send you in circles."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

RD

Regan D.

Customer Care Manager

> "For our business VoIP needs, Dialpad is and has always been awesome."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996)

SS

Sheena S.

CEO

> "It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093)

VR

Verified Reviewer

Director of Patient Experience

> "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad for..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936)

SR

Sheila R.

Director of Operations

> "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

PS

Prateek S.

CEO

> "Dialpad's interface is user-friendly, and their call quality is generally reliable."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798)

JS

Joshua S.

VP Global Sales

> "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150)

DF

David F.

CSM

> "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592)

KP

Kevin P.

CEO

> "This lack of ownership is frustrating and undermines the overall customer experience."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574)

Noime T.

Customer Success Manager

> "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796)

CQ

Carrie Q.

Owner

> "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

DKS

Denese Kyle S.

Executive Assistant

> "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

MF

Matt F.

COO

> "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997)

VR

Verified Reviewer

Facilities Specialist

> "The setup was quick and easy."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612)

Isaac J.

CEO

> "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

KM

Karly M.

Compliance Consultant

> "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

SP

Stuart P.

Owner

> "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

KP

Karan P.

Business Development Representative

> "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446)

AP

Alex P.

Owner

> "Dialpad is not worth the headache and the hidden costs."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

JM

Juan M.

Operations Supervisor

> "It's a great app for calls and multi calls, also works as chat."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465)

SM

Shauna M.

Project Coordinator

> "They misrepresent available features."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

KM

Karly M.

Compliance Consultant

> "The AI technology paired with the user friendly designed and functions make my life so much easier."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

RR

Ryan R.

Owner

> "Lack of integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

Kalina B.

Freelance and Human resources

> "Customer support is even great."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817)

Robert B.

CEO

> "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876)

SP

Stuart P.

Owner

> "It 'seemed' like an affordable option for call recording."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

PD

Paul D.

Director of Telecommunications

> "You can call it not researching the product fully. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571)

MR

Mike R.

Staffing Lead

> "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364)

SS

Sheena S.

CEO

> "Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093)

TG

Tom G.

Managing Director

> "Users generally find it user-friendly with reliable call quality and integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

DR

Derek R.

CMO

> "Refund has not been given."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

DKS

Denese Kyle S.

Executive Assistant

> "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

CQ

Carrie Q.

Owner

> "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

GL

Graham L.

Director

> "Interface is slick compared to the previous product we used"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043)

AR

Adrian R.

Operations Manager

> "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725)

Rick K.

Owner

> "Love the mobile app and the ability to make and receive calls over cellular and WiFi."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710)

RR

Ryan R.

Owner

> "Poor call quality."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

MB

Michael B.

Founder

> "I liked the voicemail transcription."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6159520)

TG

Tom G.

Managing Director

> "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

JA

Jennifer A.

Designer

> "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650)

Isaac J.

CEO

> "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

Elizabeth K H.

Director of Relationships

> "It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3790952)

TG

Tracey G.

Operations Manager

> "Poor customer service - no response from them"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6361419)

Elizabeth K H.

Director of Relationships

> "The scripting pop up reminders based on keywords is amazing. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3790952)

RR

Ryan R.

Owner

> "Predatory financial practices."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

KM

Katie M.

Administrative Assistant

> "I love how simple it is to set up a quick conference call."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6294034)

SP

Stuart P.

Owner

> "In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

MW

Matthew W.

Home Inspector

> "I love that I can simply add a phone number to my existing devices where I can receive and respond to calls and texts for my business."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474647)

GL

Graham L.

Director

> "Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought this was a..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043)

[View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Victoria H.

HR Director

> "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7100948)

BM

Brendon M.

Director of Operations

> "the inability to change settings using the app, you have to go to the online web version to make changes."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7050832)

CB

Cynthia B.

Client Care Representative

> "Integration with desktop UI is really good, it provides a small widget that hides in the screen for easy access and..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523)

Kristl K.

Sr Customer Service Rep

> "Occasionally, experience dropped calls and poor audio quality."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174)

Gouthami K.

Marketing Executive

> "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6675995)

JH

James H.

Managing Director

> "Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761487)

Kristl K.

Sr Customer Service Rep

> "Intuitive interface that blends seamlessly with existing Zoom video conferencing."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7092174)

CB

Cynthia B.

Client Care Representative

> "There’s no way of checking the full call details when it’s ringing or copying the number before answering the call..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6638523)

PA

PRITHVI A.

Singing classes

> "My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706)

VR

Verified Reviewer

MBBS

> "One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212)

SC

Sebastian C.

Information Technology Intern

> "Meetings, call recording, and call quality were all good."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317)

SM

Sara M.

photographer

> "Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900)

Jesse Z.

Software Engineer

> "I like how Zoom Phone is a very convenient and useful tool for employees with an office phone who work remotely or..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6874123)

Ravi Teja K.

Data Science Intern

> "What I liked the least about Zoom Phone is it's occasional call quality issues."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6661779)

SC

Sebastian C.

Information Technology Intern

> "Good application for doing calls with other clients."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317)

PY

Peipei Y.

Dentist

> "Sometimes connection isn’t good even with wifi."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6351650)

WJ

Whitney J.

HR Assistant

> "That's very nice for catching phone numbers and things of that nature."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735)

EJ

Emma J.

Director of Operations

> "I always worry that it'll turn off mid-meeting due to getting overheated."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6788651)

Lena W.

Owner

> "Ease of use for multitasking and the ability to use other features as well."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7065684)

EAP

Er Avinash P.

Senior Technical Support Engineer

> "Little changes cause disruptions."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597)

VR

Verified Reviewer

MBBS

> "Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6772212)

CL

Carter L.

Cost reduction consultant

> "I have absolutely no complaints but they force me to write in this box 🤍"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396)

DH

Dale H.

Online Consultant

> "It takes voice and video and integrates well into the Zoom family."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

AB

Amar B.

Customer Support

> "Some times there is a network issue."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154)

AT

Andrena T.

Administration

> "It’s very easy to use and allow for a simple way to connect with someone without having to provide your personal..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7120753)

EL

Evelyn L.

Operations Manager

> "Their support service needs to be better."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6655069)

AM

Ascah M.

Content Writer

> "I find this platform to be effective for secure communications with my clients."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6837741)

VR

Verified Reviewer

Executive Director

> "The connection seems to be the worst."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586)

SR

Sam R.

IT Manager

> "Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229)

Noxolo R.

Tutor

> "I am also not very fond of the fact that one needs to have a constant internet connection."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436)

Nishant T.

Sr. Analyst

> "Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

KM

Karthick M.

Team Lead

> "some times you wont be able to see which number you called, Need to logout and relogin again to see recent dialed..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779108)

WJ

Whitney J.

HR Assistant

> "It's great for a business to use with it's employees."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7073735)

JL

Jen L.

Customer Engagement and Success Manager

> "I wish that I could receive some sort of notification for SMS messages to my Zoom phone, but it did not seem to be..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3527681)

SR

Sam R.

IT Manager

> "Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6775229)

TD

Thien D.

Graduate Research Assistant

> "It’s hard to tell whether it’s the app or my own Internet connection, but I get disconnected once in a while or..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4296670)

DH

Dale H.

Online Consultant

> "It was fairly easy to set up and is a breeze to use. Once the client was downloaded to my machine, I put it in the..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

VR

Verified Reviewer

Recruiting Enablement Specialist

> "The UI is odd."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4894723)

EAP

Er Avinash P.

Senior Technical Support Engineer

> "Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6578597)

SY

Sydney Y.

Programs Manager

> "The audio quality can be a bit hit or miss (likely due to cell reception, if I had to guess)."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4777906)

SC

Sebastian C.

Information Technology Intern

> "Good level of call security."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7134317)

NL

Ntebaleng L.

Animal Scientist

> "Sometimes I don't know how to switch on my microphone which causes a few delays when conversing with others."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3742270)

Nishant T.

Sr. Analyst

> "Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

Diksha D.

Bim Engineer

> "Only one problem I have using this zoom phone is that it does not have any customer support service."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3648568)

VR

Verified Reviewer

Executive Director

> "Everybody uses Zoom so they are familiar with its functionality and trust incoming calls / meeting invitations"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6604586)

AR

Alphin R.

Senior Recruiter

> "we are not able to do chat and voice call simultaneously."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4177494)

CT

Christina T.

Creative designer

> "I love that you can video chat with family, friends or businesses."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6761921)

EC

Eliel C.

Office Manager

> "Especially switching out of another company such as Ring Central that are huge but with poor customer service."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3595873)

PA

PRITHVI A.

Singing classes

> "Just need an internet connection and easy to use ."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6848706)

Andrew K.

Chief Operating Officer

> "While the services is available at a great price, the overall customer support is extremely poor. Once we..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2893037)

JC

Jess C.

Accounts Receivable Manager

> "It is convenient for not having to use your personal phone for business."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6610460)

RS

Randall S.

Systems Administator

> "Their sales people will sell you the product and then abandon you to a process they don't explain well. If you ask..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3151147)

Nishant T.

Sr. Analyst

> "Low cost platform compared to peers, makes it good choice for small enterprises"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6806381)

SB

Stacey B.

HR Coordinator

> "It is very hard to hear people whether you use earphones or have it outloud."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4766056)

EM

Emily M.

Speech and Language Therapist

> "Additionally, I like how you can download the app, meaning I can have easy access to zoom on my phone and when I am..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4974784)

VR

Verified Reviewer

Software engineering student

> "I don't like how there are too many steps to log in."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4779161)

CL

Carter L.

Cost reduction consultant

> "My corporate head office just onboarded ZOOM Phones and I could NOT be happier."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6308396)

AG

Ashmita G.

Student

> "The hundred member limit is an issue. "

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4590661)

CB

Claude B.

Technician

> "We are in a technological age and everyone is hustling and bustling."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6524182)

VR

Verified Reviewer

GAM

> "Internally that is just a mess and not time efficient at all."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054)

HM

Harshal M.

Technical Project Manager

> "simple to use while driving mainly, allows simple call switch"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6660377)

Juan Carlos O.

Support Expert

> "Expensive, if you use it on your phone using mobile data, you'll run out of it."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2920079)

SM

Sara M.

photographer

> "They improve the application quickly too."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6452900)

Hafizah S.

Assistant Manager Business Development

> "I had to cancel the session and join in it again using the VOIP option."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3022673)

VR

Verified Reviewer

Videographer

> "Not only does Zoom Phone work as a way to conduct video conferences, but it also works as a normal phone, can record..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___3677638)

SL

Sheryl L.

job developer

> "I know there are limitations and it doesn't allow you to see everyone on the call."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2977050)

DH

Dale H.

Online Consultant

> "It's very easy to use."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6854337)

Michael F.

Organizational Change Consultant

> "I have not consistently been able to upload documents into the chat."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2945238)

DP

Dana P.

Admin

> "Easy to use."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___7029516)

VR

Verified Reviewer

GAM

> "Screen sharing is a joke!"

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___4592054)

JS

Josh S.

IT Coordinator

> "Love having an app on my cell phone."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6811127)

MM

Megan M.

Executive Assistant

> "I sometimes have issues with it syncing to my phone."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2981182)

DB

Devin B.

AP Manager

> "Zoom is great to use to keep in touch with co-workers."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6439724)

JG

Justin G.

Senior Implementation Consultant

> "many soft-phone features aren't very strong, such as adjusting notification settings, ease of switching to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2792406)

AB

Amar B.

Customer Support

> "It's simple to use, and you may learn how to use it without any specific instruction or classes."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6557154)

KK

Kevin K.

President

> "We need to reduce our spend and they won't let us out of our contract until September. If I can't cut some..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2661718)

Noxolo R.

Tutor

> "Zoom facilitates the seamless presentation of myself on the platform, particularly during interviews."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6218436)

VR

Verified Reviewer

Assistant Manager (Pool)

> "This software can be tough to see others when you are presenting. When you are the presenter, you may not be able to..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2444804)

KF

Kennedy F.

Speech Language Pathologist

> "It was easy to access and navigate with somebody who was less familiar with the software."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___6807962)

DB

Daniel B.

Lead Whatever/Whenever

> "It is sometimes confusing to accept a call with your mobile app while you are connected on your computer. Besides..."

[See full review](https://www.capterra.com/p/208535/Zoom-Phone/#Capterra___2421154)

[View Reviews](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

## User interface

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

4.18 (563)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

4.52 (244)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Dialpad

Top features

34/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features)

Zoom Phone

25/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/208535/Zoom-Phone/#features)

### Recognition

Dialpad is recognized as a top-rated tool in 3 Capterra Shortlist reports

Zoom Phone is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Dialpad

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zoom Phone

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Dialpad

-   By Dialpad
-   Located in United States
-   Founded in 2011

Zoom Phone

-   By Zoom Video Communications
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/)

$27/month

Price

$29/month

4.2

Features

4.6

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/169627-190976/RingOver-vs-Dialpad-Sell)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

$10/month

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$4/month

4.5

Features

4.4

4.5

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[View full comparison](https://www.capterra.com/compare/168668-208535/Microsoft-Teams-vs-Zoom-Phone)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (330)](https://www.capterra.com/p/208208/800-com/reviews/)

$27/month

Price

$149/month

4.2

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/190976-208208/Dialpad-Sell-vs-800-com)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,581)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

$10/month

Price

$14.99/month

4.5

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-208535/Zoom-Video-Conferencing-vs-Zoom-Phone)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$27/month

Price

$25/month

4.2

Features

4.6

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/175788-190976/Nextiva-vs-Dialpad-Sell)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,110)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

$10/month

Price

$6/month

4.5

Features

4.3

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/176572-208535/Google-Hangouts-vs-Zoom-Phone)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

$27/month

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$350/year

4.2

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-190976/3CX-vs-Dialpad-Sell)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

$10/month

Price

Contact vendor for pricing

4.5

Features

4.5

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/163604-208535/GoTo-Connect-vs-Zoom-Phone)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$27/month

Price

$30/month

4.2

Features

4.3

4.3

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/190976-242188/Dialpad-Sell-vs-RingCentral-MVP)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[4.41 (7,402)](https://www.capterra.com/p/237272/Webex/reviews/)

$10/month

Price

$25/month

4.5

Features

4.3

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/208535-237272/Zoom-Phone-vs-Webex)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

$27/month

Price

$29/month

4.2

Features

4.1

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-190976/JustCall-vs-Dialpad-Sell)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$10/month

Price

$30/month

4.5

Features

4.3

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/208535-242188/Zoom-Phone-vs-RingCentral-MVP)