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Dialpad vs Google Voice: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,333 reviews from Telephony users.
% Fit
Not enough reviews
Feature ratings
VoIP Connection
4.6
VoIP
--
Call Routing
3.9
Call Center Management
3.8
Call Recording
4.2
% Fit
Missing features
Feature ratings
VoIP Connection
4.6
VoIP
NA
Call Routing
NA
Call Center Management
4.4
Call Recording
NA
User satisfaction
4.2
User reviews541
Ease of use
4.3
Functionality
4.2
Value for money
4.1
Customer support
4.0
4.5
User reviews708
Ease of use
4.6
Functionality
4.4
Value for money
4.6
Customer support
4.2
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-9866d73c-837a-4e9d-98e5-08da44f40610
James Sc O
President
5.0

Jamie: My name is Jamie, I'm the president. I'm going to give Dialpad five stars. And for more reviews like this, click below. Prior to Dialpad, we were using an old fashioned copper landline phone system in an office. And we were using cell phones when we were not in the office. One of the big problems we had, as so easy as it sounds, is it didn't integrate with my system, so we had to physically dial and had a lot of missed dials and wrong numbers. And then you also had people dialing our landline number, which is different than our cell phone numbers. We decided we needed a system like Dialpad because we wanted a single system. Whether we were in our office, working in a Starbucks, working at home, on the road, from our office phone, from our computer, from a cell phone, one thing that worked for all. Very pleasantly surprised how easy it was to integrate Dialpad, both as a cell phone app and on the computer. And it easily integrated with the other recruiting software that we used. It was extremely easy. I am not overly technical, and it worked flawlessly without even a need for help desk support. Strongly consider Dialpad, even over some of the bigger names that are out there that they compete with. The support is excellent when needed, but I've needed it very little. It integrates flawlessly. It sets up nicely, and the price is right. I would absolutely give it serious consideration.

How Capterra sources reviews
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Michael P
Owner
4.0

Speaker 1: My name is Michael. I'm a small business owner. I'm giving Google Voice a four out of five. For more reviews, click below. So before using Google Voice, I was simply just using my normal cell phone carrier to make calls for business purposes. We decided to switch over to Google Voice to have some anonymity there, and to sort of create a barrier between us, and not having people call our personal cell phones. So I didn't have anything exactly like Google Voice before using it, but it's a welcome addition. So all the reasons that we chose Google Voice, basically, a lot of it has to do with the brand name. You definitely have come to know and trust Google and their products since they're always of a very high caliber, very user-friendly, easy to use, and, oftentimes, free. So I think that that is probably the main reason, is the cost, as well as the brand name. So the cost is free, so I mean, it's hard to beat that. So there are some drawbacks to that, which we will get into, but that's probably the main reason that we chose it. So super simple and easy to get started with Google Voice simply sign up, they assign you a phone number. You can download the app right onto your phone, and it connects through your regular cell phone system, so it'll just show up as if you're getting a normal call, but they'll be calling a separate number, and you can make outgoing calls with the number, you can do texts with the number, all through the Google Voice app. Really kind of dead simple. It doesn't take any learning curve at all to use it. Really easy to get started with it. So if you're considering getting Google Voice, I would definitely recommend trying it out. The pros definitely outweigh the cons, being that it's free, a free service; you can get a number, no charge. Really great for small businesses like us, who we don't need some sort of big telephone system; we just want to have a number on our website that people can call if they want to speak with me, or my partner, and they want to just have a more person-to-person conversation, a consultation, to get some information about our business. So great for that, great for kind of putting up a barrier between your personal cell phone and your business contacts. You may not want everybody knowing your personal number, getting spam calls, that kind of thing. So this serves as a barrier between that. It's free, so can't complain about that. The only thing I will say, the connection, generally, probably not going to be as good as your cell phone carrier. It is all done through the internet, I believe, as far as the connection goes, so depending on how strong or weak your signal is, it's probably going to have an impact on your service. I do notice that there are a decent amount of dropped calls, this kind of thing. Again, small price to pay, considering it's free. So overall, definitely going to recommend Google Voice if you're considering it. There probably are some competitors out there, but with Google, you know you're getting a quality product, so definitely recommend it.

How Capterra sources reviews
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User interface
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1 Video
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1 Video
190976
4 screenshots
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3 screenshots

Dialpad

Top Features
25/35
  • Activity Dashboard
  • Callback Scheduling
  • Call Tracking
  • Conferencing
  • Customizable Reports
  • Interaction Tracking
  • Monitoring
  • Real-Time Monitoring
  • SMS Messaging
  • Text to Speech
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • CRM
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • Predictive Dialer
  • Reporting/Analytics
  • Third-Party Integrations
  • Video Conferencing
  • Voice Mail
  • VoIP
  • VoIP Connection
See All features
Hide Telephony Software Features -

Google Voice

3/35
Show Telephony Software Features +
Dialpad
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Google Voice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Dialpad
  • By Dialpad
  • Located in United States
  • Founded in 2011
Google Voice
  • By Google
  • Located in United States
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