Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Any size sales organization looking to drive rep efficiency and speed up ramp times.
Not provided by vendor
The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.
The only problem I have is that it has a delay notification on my mobile phone. It rings an hour later I missed the call from my computer.
Love being flexible with our team and allowing them to use their own devices with a virtual number that Dialpad offers. Having additional features like recording calls is nice too.
My biggest problem with Dialpad is that when I get a call back sometimes it won't ring and it will list it as a missed call.
I love this software for it's many features like a dedicated desktop program, fully featured mobile app. Sleek interface, and most importantly HIGH CALL QUALITY.
Concerns that not all calls are connecting. While phone does ring, appears regularly as calls missed where no notifications were delivered for, "calls.
Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.
This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me.
This app is awesome to use...I love it because you can make free calls and texts and send videos or pictures too.
Within a few days of getting a Google Voice through a company I work with, I was getting 2 to 4 spam calls/voicemails a week, which was extremely annoying.
Google Voice is a reliable and user-friendly software that can be used for virtual meetings. It is a great tool for businesses and individuals who want to communicate efficiently and seamlessly.
There is a constant threat of it being discontinued and being forced over to Hangouts instead, but you can still sign up on the website.
The ease of using the app or website is great and not having to purchase a separate subscription or set up a new service is awesome.
Ve run into the occasional glitches, such as dropped or missed calls, which can be very unfortunate when it’s your business on the line.
I love the app, I love the desktop version, I will keep using Google voice the rest of my life because it's so clean to use.
Sometimes this is a little awkward when asking someone high profile to call you.
Jamie: My name is Jamie, I'm the president. I'm going to give Dialpad five stars. And for more reviews like this, click below. Prior to Dialpad, we were using an old fashioned copper landline phone system in an office. And we were using cell phones when we were not in the office. One of the big problems we had, as so easy as it sounds, is it didn't integrate with my system, so we had to physically dial and had a lot of missed dials and wrong numbers. And then you also had people dialing our landline number, which is different than our cell phone numbers. We decided we needed a system like Dialpad because we wanted a single system. Whether we were in our office, working in a Starbucks, working at home, on the road, from our office phone, from our computer, from a cell phone, one thing that worked for all. Very pleasantly surprised how easy it was to integrate Dialpad, both as a cell phone app and on the computer. And it easily integrated with the other recruiting software that we used. It was extremely easy. I am not overly technical, and it worked flawlessly without even a need for help desk support. Strongly consider Dialpad, even over some of the bigger names that are out there that they compete with. The support is excellent when needed, but I've needed it very little. It integrates flawlessly. It sets up nicely, and the price is right. I would absolutely give it serious consideration.
Speaker 1: My name is Michael. I'm a small business owner. I'm giving Google Voice a four out of five. For more reviews, click below. So before using Google Voice, I was simply just using my normal cell phone carrier to make calls for business purposes. We decided to switch over to Google Voice to have some anonymity there, and to sort of create a barrier between us, and not having people call our personal cell phones. So I didn't have anything exactly like Google Voice before using it, but it's a welcome addition. So all the reasons that we chose Google Voice, basically, a lot of it has to do with the brand name. You definitely have come to know and trust Google and their products since they're always of a very high caliber, very user-friendly, easy to use, and, oftentimes, free. So I think that that is probably the main reason, is the cost, as well as the brand name. So the cost is free, so I mean, it's hard to beat that. So there are some drawbacks to that, which we will get into, but that's probably the main reason that we chose it. So super simple and easy to get started with Google Voice simply sign up, they assign you a phone number. You can download the app right onto your phone, and it connects through your regular cell phone system, so it'll just show up as if you're getting a normal call, but they'll be calling a separate number, and you can make outgoing calls with the number, you can do texts with the number, all through the Google Voice app. Really kind of dead simple. It doesn't take any learning curve at all to use it. Really easy to get started with it. So if you're considering getting Google Voice, I would definitely recommend trying it out. The pros definitely outweigh the cons, being that it's free, a free service; you can get a number, no charge. Really great for small businesses like us, who we don't need some sort of big telephone system; we just want to have a number on our website that people can call if they want to speak with me, or my partner, and they want to just have a more person-to-person conversation, a consultation, to get some information about our business. So great for that, great for kind of putting up a barrier between your personal cell phone and your business contacts. You may not want everybody knowing your personal number, getting spam calls, that kind of thing. So this serves as a barrier between that. It's free, so can't complain about that. The only thing I will say, the connection, generally, probably not going to be as good as your cell phone carrier. It is all done through the internet, I believe, as far as the connection goes, so depending on how strong or weak your signal is, it's probably going to have an impact on your service. I do notice that there are a decent amount of dropped calls, this kind of thing. Again, small price to pay, considering it's free. So overall, definitely going to recommend Google Voice if you're considering it. There probably are some competitors out there, but with Google, you know you're getting a quality product, so definitely recommend it.
Dialpad
Top FeaturesGoogle Voice
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: