Dialpad vs FriedmanU: Which is a better fit?

The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.

The only problem I have is that it has a delay notification on my mobile phone. It rings an hour later I missed the call from my computer.

Love being flexible with our team and allowing them to use their own devices with a virtual number that Dialpad offers. Having additional features like recording calls is nice too.

My biggest problem with Dialpad is that when I get a call back sometimes it won't ring and it will list it as a missed call.

Jeffrey J

Founder

I love this software for it's many features like a dedicated desktop program, fully featured mobile app. Sleek interface, and most importantly HIGH CALL QUALITY.

Concerns that not all calls are connecting. While phone does ring, appears regularly as calls missed where no notifications were delivered for, "calls.

Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

Liam L

VP Product

This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me.

It has been so pleasant and the support team has been so helpful with any and all questions during our processes of setting up and afterwards.

Lack of shortcuts for basic processes (user passwords/course enrollment). Manual course enrollment is cumbersome.

As a business owner it is great to be able to track the progress of new employees and managers as the progress through the training.

There was sort of extra stuff in the beginning that to me was confusing in comparison to the test it gave me about everything.

The training courses are relevant and easy to understand as well as provide good knowledge check support throughout to highlight important concepts.

Possible the only negative point I can mention is the time zone difference as we are in South Africa. However that said support always responds promptly and we work around it.

Overall experience has been great. The team is very helpful and responsive to inquiries and support.

Sometimes the quizzes didn't feel fair sometimes, and I dislike questions that are along the lines of selecting "every correct answer" instead of a set multiple choice.