# Compare SurveyHero vs UmfrageOnline 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SurveyHero and UmfrageOnline based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/191055-201674/SurveyHero-vs-Enquetes-Maken

---

# SurveyHero vs UmfrageOnline Features and Cost Comparison

Last updated May 22nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SurveyHeroUmfrageOnline2/4 selected

[SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.7 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,627)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

[## SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.7 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/)

Starting Price

$35.00/month

Value-for-Money

4.2

Functionality

4.6

Ease of Use

4.8

Customer Service

4.5

Reviews Sentiment

Based on [217 reviews](#user-reviews)

Positive

215

Neutral

2

Negative

0

[## UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,627)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Starting Price

$35.00/month

Value-for-Money

3.9

Functionality

4.5

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

CN

DD

DD

Based on [1,627 reviews](#user-reviews)

Positive

1,582

Neutral

39

Negative

6

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

Highest Rated

### SurveyLegend

4.6 (964)

* * *

Starting Price

$19.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

### Typeform

4.7 (964)

* * *

Starting Price

$39.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

### Connecteam

4.6 (5,203)

* * *

Starting Price

$29.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

### forms.app

4.6 (266)

* * *

Starting Price

$39.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 9,079 reviews from survey software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Multiple Question Types

NA

Customizable Questions

NA

Survey Builder

4.6

Anonymous Feedback

NA

Data Security

NA

\--%Fit

Missing features

Feature ratings

Multiple Question Types

NA

Customizable Questions

4.5

Survey Builder

4.7

Anonymous Feedback

NA

Data Security

NA

User satisfaction

User satisfaction

4.7

User reviews[217](https://www.capterra.com/p/191055/SurveyHero/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.2

Customer support

4.5

User satisfaction

4.6

User reviews[1,627](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

3.9

Customer support

4.2

Price starts from

Price starts from

$35Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$35Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

HR, Students, Marketing, Event Managers, Social Influencers or any other professional who requires quick and easy feedback from their customers, employees or user base.

Best for

Businesses owners wanting to create and carry out customer surveys.

## User reviews

Pros & cons

VR

Verified Reviewer

Graphic designer

> "The multilingual option was particularly useful for my master's thesis survey, as it allowed me to collect responses across..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7137978)

Andrew M.

Student

> "Can't export pdfs or csv files of the results of the data and only have limited options for the default graphs that it shows..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7141769)

BR

Brooke R.

Director

> "SurveyHero allows users to adjust colors, themes, and layouts so surveys can match branding or look more visually appealing."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7110432)

Divyam B.

Student

> "Some of the advanced data export options (like exporting directly to SPSS or Excel with advanced filters) are locked behind..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7052075)

Michele C.

MPhil Student

> "Very user-friendly, the multi-language function is very handy, and the customisation of the questionnaires allows you to..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7145551)

RD

Rhonda D.

Staff Technician MFG Engineering

> "The graphs generated for my data had odd labels for x and y axis with no way to change them."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7096384)

VR

Verified Reviewer

Student

> "The conditional logic features are particularly powerful, allowing for highly personalized and dynamic question paths that..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7020128)

VR

Verified Reviewer

Student

> "The primary drawback is the pricing structure, which can feel steep compared to some key competitors, especially for smaller..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7020128)

AQ

Alissa Q.

\-

> "The app has helped me efficiently design surveys for academic research and collect responses seamlessly."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7081197)

NG

Nicole G.

Trainee

> "It wasn't easy to find the settings on how the data will be collected in terms of - is it anonymos or not and I wanted to be..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7030728)

SB

Sercan B.

ka

> "The ability to upload images directly into questions is extremely useful, especially for academic projects where..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7058308)

AV

Aku V.

Associate professor

> "Implementation of survey-level randomization (for example, for experimental studies) is a bit clunky."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6871234)

AQ

Alissa Q.

\-

> "The interface is clean, intuitive, and allows me to create professional surveys quickly."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7081197)

CS

Chloe S.

Student Radiographer

> "SurveyHero has limited customization options for free users, which can restrict design flexibility."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6590442)

NL

Noah L.

Student

> "The report summary makes is very easy for me to present valid data and materials to my classmates and teachers on my new..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7129276)

NC

Nicholas C.

Assistant Coach

> "The only thing that I didn't like was that it was not super clear to me what level of subscription I was signing up for when..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6511902)

Divyam B.

Student

> "It’s perfect for simple surveys, though you might hit a ceiling if you need highly complex logic or custom branding."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7052075)

JM

James M.

Head of Talent and Development

> "Expiration of surveys on basic plan, unable to get previous results, etc"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6671829)

VR

Verified Reviewer

Masters Computer Science

> "The free student access is precious for academic research purposes, and the platform's reliability in handling detailed..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6587899)

AM

Alex M.

Manufacturing Engineer

> "There is no way to export the data with the basic version."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6445965)

AC

Arbi C.

Student

> "It provides a seamless experience for creating, customizing, and distributing surveys, which is essential for my research..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6587763)

NR

Nicole R.

Admin Service Manager

> "You can't review responses with the basic account after 30 days."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6549348)

SB

Sercan B.

ka

> "The fact that it is free for students is also a huge advantage, since it supports research and education without extra costs."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7058308)

FD

Frederico D.

Master's Student

> "Freemium is too limited (10 questions amount to nothing, honestly)"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6566835)

VR

Verified Reviewer

RA

> "Building, translating, and distributing surveys felt smooth, and the platform offered everything I needed without..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7055129)

IP

Isaac P.

Student

> "Need to pay for it in some use cases which can be inconvenient."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6565225)

TP

Tara P.

CTAE Director

> "I was able to use the free version to accommodate my needs for a regional meeting survey."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7093957)

MM

Michelle M.

office tech

> "the only thing i do not like about it is the free trial that it limits you on a lot of things"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6367095)

NH

Niklas H.

digital konceptdeveloper

> "you have a lot of options for survey implementations that can make the survey really good."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7054358)

SG

Sierra G.

Student

> "so I do not have anything that I like least about the service."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7089896)

JO

Jefney O.

Researcher

> "I like how I can customize what kind of surveys I ask and it allows me to gather data in different methods"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6529224)

KH

Kayla H.

Student

> "sometimes in survey hero it lags out on survey hero."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6539801)

VR

Verified Reviewer

Graphic designer

> "I filled in the entire survey and used the translation feature, which worked smoothly."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7137978)

RG

Raquel G.

Student

> "So I needed to upgrade it which as a student can be a bit costly, especially because there is no option to pay monthly and I..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6266268)

VR

Verified Reviewer

RA

> "Clear layout, easy multilingual setup, and smooth response collection made the tool stand out."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7055129)

MW

Maxime W.

PhD Candidate, entrepreneur

> "The website and the app isn't translated."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6661188)

Michele C.

MPhil Student

> "Customer service is also quick and efficient, the added a language that I requested in just a few days"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7145551)

HM

Hannah M.

Student

> "The price for the subscription is a little high in my opinion."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6351955)

AV

Aku V.

Associate professor

> "It provides a straightforward but powerful enough platform for conducting online surveys for research purposes."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6871234)

MW

Mary W.

Student

> "did not recognize student account directly"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6765318)

ER

Emily R.

Marketing Communications Specialist

> "I can pause the survey in the middle of taking it and I really like that about it."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7141351)

JO

Jefney O.

Researcher

> "I don't know how long a survey can last."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6529224)

CO

Chibuzo O.

Student

> "This feature is invaluable for my PhD dissertation in which I have to collect survey data from respondents in two countries"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6634528)

ZT

Zoe T.

Student

> "good, although exporting is annoying because you have to pay"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6577589)

KK

Kenza K.

Epidemiology Research student

> "I especially appreciate the wide range of question types and the flexibility in customizing surveys to suit different needs."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6522290)

AA

Ashton A.

Student

> "Cost money which is a pain in the butt for real"

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6531796)

VR

Verified Reviewer

Student

> "This allows me to focus on crafting the right questions rather than fighting with the software."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7020128)

KK

Kristi K.

Deputy Principal

> "I am now unable to collect data on closed surveys without paying $35 a month."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6276981)

SR

Samantha R.

Student

> "There are a lot of different options for question/ answer development and endless ways to make this survey custom to what..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6544355)

YZ

Yujing Z.

Ph.D.Graduate Student

> "Especially once the survey has been sent but it takes a while to get responses, yet we continued being charged."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6172576)

YL

Yizi L.

Tutor

> "Very clear and structural, good interface design and easy to use, professional, no need to provide detailed register..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7080649)

MP

Molly P.

Student

> "I just applied and I have not used it yet."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___6646066)

AT

Asil T.

Student

> "User friendly and easy to use and I can create surveys with my student account for absolutely free which is very important..."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7039615)

MB

Mika B.

Project Manager

> "Also there are not much admin features and managing the whole platform is very difficult."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___3480993)

RU

Rachelle U.

Student

> "I do like that it has a free version for students."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___7068116)

MS

Mohammed S.

Field Manager

> "Their pricing model is not the greatest."

[See full review](https://www.capterra.com/p/191055/SurveyHero/#Capterra___2967278)

[View Reviews](https://www.capterra.com/p/191055/SurveyHero/reviews/)

Not enough reviews

## User interface

[SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)

4.68 (217)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)

4.63 (1,627)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

SurveyHero

13/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/191055/SurveyHero/#features)

UmfrageOnline

Top features

15/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/201674/Enquetes-Maken/#features)

### Recognition

SurveyHero is recognized as a top-rated tool in 2 Capterra Shortlist reports

UmfrageOnline is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

SurveyHero

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

UmfrageOnline

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SurveyHero

-   By SurveyHero
-   Located in Switzerland
-   Founded in 2016

UmfrageOnline

-   By enuvo GmbH
-   Located in Switzerland
-   Founded in

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[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,627)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

vs

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,885)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

$35/month

Price

$39/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/158456-201674/JotForm-4-0-vs-Enquetes-Maken)

[SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.68 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/)

vs

[QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[4.75 (529)](https://www.capterra.com/p/135455/QuestionPro/reviews/)

$35/month

Price

$83/month

4.6

Features

4.7

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135455-191055/QuestionPro-vs-SurveyHero)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,627)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,203)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$35/month

Price

$29/month

4.5

Features

4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/153140-201674/Connecteam-vs-Enquetes-Maken)

[SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.68 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/)

vs

[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[4.56 (324)](https://www.capterra.com/p/246649/Microsoft-Forms/reviews/)

$35/month

Price

Contact vendor for pricing

4.6

Features

4.3

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/191055-246649/SurveyHero-vs-Microsoft-Forms)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,627)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

vs

[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[4.56 (324)](https://www.capterra.com/p/246649/Microsoft-Forms/reviews/)

$35/month

Price

Contact vendor for pricing

4.5

Features

4.3

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/201674-246649/Enquetes-Maken-vs-Microsoft-Forms)

[SurveyHero](https://www.capterra.com/p/191055/SurveyHero/)[4.68 (217)](https://www.capterra.com/p/191055/SurveyHero/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,203)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$35/month

Price

$29/month

4.6

Features

4.5

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/153140-191055/Connecteam-vs-SurveyHero)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,627)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

vs

[QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[4.75 (529)](https://www.capterra.com/p/135455/QuestionPro/reviews/)

$35/month

Price

$83/month

4.5

Features

4.7

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135455-201674/QuestionPro-vs-Enquetes-Maken)