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Designed for businesses in the post-acute care space who understand customer & employee experience are paramount, HCP provides in-depth, actionable feedback to owners and other office staff.
Marketing, healthcare, HR, and education decision-makers concerned about business objectives and outcomes. IT professionals who need to support compliance or decisions with technology solutions.
The benefits that we are receiving is the survey gives an extra chance to say Thank you or what can we do better to make the experience better.
That sometime no all of the response is there, sometimes it's cut off mid sentence.
I like that I get honest feedback from employees and clients so that I can keep them both happy.
The negative public comments people are able to leave.
I really like monthly surveys that HCP performs because we can get very useful information that really helps us to do things better for clients and caregivers.
We don't like when people choose to be anonymous because it's hard to figure out what we can do to make improvements.
It is extremely easy to use. The team is helpful also in providing suggestions on how to use it, how to leverage the data collected, and how to highlight the success of your business.
In my office, we pay close attention to the responses from our clients and our employees. We drill down the data to identify problematic service areas.
An easy to use tool which is user intuitive and friendly. The templates are super simple to use and the reporting functionality is great.
The software provides you with a pop-up to place on your website. Unfortunatly this is a bit outdated and terrible experience for websitevisitors.
Yes you can make surveys, yes it’s relatively easy to use, yes it’s cheap. The data reporting is simple and easy to export if needed and the secure survey option is great for the workplace.
Confusing options and hard to figure out how to export.
We have been very pleased with the overall functions and ease of SurveyMonkey Enterprise. Set up and operations are clear and easy to use.
The main issue we had was the complexity of the tool and the lack of options to properly manage all different customer feedback programs via it.
SurveyMonkey Enterprise is the best survey software for our customers. They love taking our surveys, and they appreciate the insights we get from them.
Can be difficult to navigate when trying to make complex answer options.
Tracy S: Hi, I'm Tracy. I'm a client care manager. I would rate Home Care Pulse five out of five stars. For more reviews like this, click below. Before we started using Home Care Pulse, we did not have any way of doing client surveys or employee surveys. And what we found is that our employees really love us, using their diagnostic tools, their measurements, their interviewing, and then also we were able to get more closely in touch based on the interviews that they did with our clients and their families. And it has made such a difference in our ability to match caregivers with the clients, make sure that they feel comfortable with who's in their home and make sure that we are taking care of all of their needs and being good as in staff or employees. Home Care Pulse was chosen for our team because it has monthly interviews that are done with our clients and our employees so we can take the immediate pulse of what's going on in their heads and in their homes. It has helped us immensely in connecting with our caregivers, connecting with our clients and their families, and doing outstanding work based on the feedback that we get. Without that feedback, we wouldn't have any idea what is going on at home with either our clients or their employees. And it really gives us a chance to do better every day. Home Care Pulse has made it so easy for us to integrate their work into what we do every day. We have constant contact with our representative, they answer any questions that we have about the interviews, about the surveys that they do, they remind us to send out information letters to clients, they're always integrating new products, they have a review manager and everything syncs in automatically with the database that we use and it's seamless. It's absolutely seamless. If we have any trouble, they are available for support. And I cannot say enough about how easy it is to work with Home Care Pulse. If you're thinking about getting Home Care Pulse to integrate into your business, I would highly recommend it. Its ease of transmission of data, its ease of support with the team and really finding out what's happening at the moment in your business, is feedback that is impossible to get anywhere else. You have to directly contact them. I would definitely say to contact Home Care Pulse, talk about what you need. They have demos that really helped us when we were integrating some of the new platforms that they add. They really go out of their way to keep adding to their platform. So it's more value added and it's a tool that I use every day in my client care management to make sure that everyone is happy and their needs are getting [inaudible 00:03:43].
Jennifer: Hello, I'm Jennifer. I'm a teacher. I give SurveyMonkey five out of five. And for more reviews like this, click below. I use SurveyMonkey to complete surveys and to sign up for various events. What I like most about SurveyMonkey is that it's really easy to use. There are dropdown menus and multiple choice items, and I can also write in detailed information if it relates and pertains to the survey that I am taking. One thing that I would change about SurveyMonkey would be the availability to include graphics or documents or pictures, something to that nature. So when I am taking a survey, I can include more authentic information.
Home Care Pulse | Experience Management
SurveyMonkey Enterprise
Top FeaturesHome Care Pulse | Experience Management
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SurveyMonkey Enterprise
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