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From chair renters to multi-location salons, Insight Software is used by over 8,000 growing businesses and 50,000 users in the United States, Canada and around the world.
Professional services and appointment-focused businesses looking to automate client bookings, cancellations, reminders, and payments by using the online scheduling tool.
Definitely do your research, there are much better salon software brands out there. So happy we finally made the move and saved money with so much more that benefits us and our clients.
Difficult to use, difficult to learn, terrible customer support, very little training or assistance with set-up. Lots of reports, however, most of them are pretty useless.
It is very reliable and the customer service is excellent. I use the cloud version with online booking being one of the many benefits.
What I am most upset about was them turning off my program when I tried to call not once but twice to make a payment with them.
The customer support and sales staff have been fantastic. Incredibly nice and patient as I got the system up and going, and they've continued to be helpful as I tweak things here and there.
The reports were confusing, more so than any other software I've used.
I love the ease of reports and download to quickbooks for simplified bookkeeping process. The online booking is excellent for customer convenience and retention.
I was very scared to get a new system in the shop. But after it was all set up and working for about six months.
The best part about this software is the ease for customers to go on and book their own appointments and add to their own calendars. It also looks very nice on our Squarespace website.
The bad thing now is that I have to have 2 management softwares to control all my business.
I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful.
Their expectation is that you hire a freelancer to figure out the work-around. I found it to be too much of a "time suck" for the price.
It’s user friendly and was super easy for me to set up. Ve never had any problems and I like all the features like questionnaires.
Needless to say, I appeared very amateurish and not very professional and have lost a lot of business.
Hi, This software is better than other scheduling softwares I have used. The interface and clarity of email notifications is sharp and the functionality of the free version is excellent.
The same applies to setting availability. It can be a bit confusing when blocking off times by day.
Matthew: My name is Matthew. I'm a CPA from Strat Associates, and I give Acuity five out of five. We use Bookedin first, and we switched away from that because they kept increasing the price and it got a little too expensive, and I researched probably 10 other options before I went with Acuity. I chose Acuity because it had capabilities to connect with my Outlook calendar, so I could have everything show up in both spots, and then I could also have our clients schedule appointments directly from our website. Onboarding is very easy to get going. It was a little bit of hiccup with some of the app integrations that they had, but we were able to get going with their customer support agents. I would say for what we use it for, it works perfectly and I'd highly recommend giving it a try at least.
Prioritize real-user-identified key features according to your needs to find your best fit.
Insight
Acuity Scheduling
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