Community CareLink vs ECINS: Which is a better fit?

Super effective and Easy to use. The staff is fantastic, and they are always asking us if we need any assistance.

Some reporting issues and we’re still fixing mistakes.

Being able to seamlessly coordinate with other organizations is also extremely helpful and knowing communications are HIPPA compliment and secure is great.

We have fixed many problems as far as documentation.

Being able to offer more services to our clients than we ever have before. The population we serve definitely benefits from our improved services because of our use of Comunity Care Link.

At first glance it appears tough to navigate due to the multiple steps included to complete a task.

The staff was super helpful in getting us started and acclimated to the software. It was very easy to maneuver and not overwhelming.

My dashboard and the share can be difficult to navigate.

Easy to navigate from the dashboard , useful quick support links and e-learning, ability to develop own forms/ assessments etc. Ability to have high number of users for the organisation.

The language on ECINS is very police/ crime heavy i.e tabs for victims etc.

Easy to use , effective in sharing sensitive data, useful analytics and great customer support.

Not having the ability to map and analyse Ethnicity of individuals is one downside to the system. It's a shame that all agencies are using the same system.

They are ALWAYS responsive, efficient, effective and have a can do attitude, which is delivered with a high level of personal service.

I have no negative comments to make about ECINs.

I have had a fantastic experience with ECINs, the system has been incorporated into my working practice. I cannot imagine not being able to use a multi-agency case management system again.

Staff would have to deal with the bulk of paper work which also cut cost on paper and ink.