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Whether it’s a solo practice or a DSO with multiple locations, Intiveo is perfect for dental practices that want to create better patient experiences through optimized engagement.
TestDirectly serves patients, physicians, schools, organizations, and health agencies, connecting them with laboratories for direct-to-consumer (DTC) diagnostic testing and preventative screening.
Inteveo is very good with reminding patients of their appointments and very good with the two-way interactions.
Hard to think of anything I don't like about EasyMarkit. The only thing would maybe be the lag that sometimes happens when switching between the chat and messaging.
My co-worker and I have loved the ability to text patients. We also greatly appreciate the time we have saved not having to do the confirmations ourselves.
No remote access, so you can cancel or adjust program if weather issues.
Appointment reminders work very well and since we use intiveo the productivity of our front desk and the appointment confirmations have improved a lot. Customer service is outstanding.
Hard to navigate, fix things, change things lots of work to set up initially.
Their support department is always available and so helpful. Our patients love having the ability to text us and complete their forms online.
We have had extra time to spend doing other work as a result of the confirmations. We have also had a lot less missed appointments.
One of the most important aspects to a company, in my opinion, is customer service & theirs is wonderful. They are easy to get ahold of and quick to respond which is very much appreciated.
My only frustration is making sure the lab you use, will work with this software or you will be doing multiple steps not otherwise necessary.
Wonderful platform which has secured significant laboratory business for our company by way of client customization.
I found TestDirectly to be a bit confusing when setting up a Provider build vs an Organization build.
I love that it is available for our patients to schedule themselves, it's very intuitive and rarely does someone need help getting on the schedule.
There really aren't many cons. Anytime I have had a problem or an idea, a quick check in with customer service and all was solved.
I like that they can pay online and save a step at the office as well. IF you are working with a lab that is integrated the flow is seamless and very hands off for the team.
Intiveo
TestDirectly
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