# Compare Jira vs Bitrix24 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and Jira based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/19319-113540/JIRA-vs-Bitrix24 --- # Bitrix24 vs Jira Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24Jira2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15,417)](https://www.capterra.com/p/19319/JIRA/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [997 reviews](#user-reviews) Positive 818 Neutral 120 Negative 59 [## Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15,417)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $7.91/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [15,417 reviews](#user-reviews) Positive 14,069 Neutral 1,129 Negative 219 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 15,809 reviews from task management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit High performer Feature ratings Resource Management 5.0 Commenting/Notes 4.6 Assignment Management 4.0 Workflow Management 4.1 Task Scheduling 4.4 82%Fit High performer Feature ratings Resource Management 4.1 Commenting/Notes 4.6 Assignment Management 4.5 Workflow Management 4.5 Task Scheduling 4.5 User satisfaction User satisfaction 4.2 User reviews[997](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.4 User reviews[15,417](https://www.capterra.com/p/19319/JIRA/reviews/) Ease of use 4.1 Functionality 4.4 Value for money 4.3 Customer support 4.2 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $7.91Per User, Per Month - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Jira is used by software developers, marketing teams, project managers, IT departments, engineering teams, design teams, operations staff, and enterprise organizations. ## User reviews Pros & cons RA Ramadhan A. AI Governance Graduate Officer > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RA Ramadhan A. AI Governance Graduate Officer > "I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RA Ramadhan A. AI Governance Graduate Officer > "The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SB Sifiso B. Project Manager > "Some users find the mobile app less intuitive than the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7168890) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) RA Ramadhan A. AI Governance Graduate Officer > "The platform is feature-rich and supports a wide range of business operations." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration...." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) RK Raj K. Managing director > "It is also value for money, with good customer support (though sometimes a little slow)." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) YA Yousef A. Systems Engineer > "Once properly configured, it provides unparalleled visibility into project timelines, resource allocation, and issue tracking. While it can feel heavy and a bit rigid for smaller, fast-moving projects,..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7172147) NY Nathan Y. Business Analyst > "I had a Jira ticket opened few years already, however still no respond received, no feedback whatsoever, even I responded another follow up note with same ticket, however no luck hear anything from..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7167736) SL Sai L. Software Engineer > "Powerful workflow automation (especially for ticket lifecycles and SLA monitoring), robust dashboard reporting capabilities for operational visibility, and seamless integration with tools like Confluence." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) BE Basel E. IT Manager > "There are a lot of menus, settings, boards, fields, and workflow options, so it takes time to learn where everything is. If it is not set up properly, it can also become cluttered pretty quickly." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7172389) CR Carmine R. Software developer > "Jira is especially valuable for project and team collaboration because it allows different teams to work on the same workflow, share updates, leave comments, and keep everyone aligned on deadlines and..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) AR Agnes R. Chief Executive Officer > "Everyone creates brand new, completely separate Ad-Hoc Columns for small workflow pieces rather than checking if someone else already created it (and made everyone's brain hurt), and makes it painful to..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7173589) DC Deepak C. Mechanical design Engineer > "Most like about Jira is its robust collaboration capabilites, allowing teams to manage tasks,track progess,assign responsibilities and maintain transparency across projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163285) NP Neha P. Application support analyst > "Additionally, heavy customization can make workflows harder to manage, and performance may slow down when dealing with large volumes of tickets or data" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7135591) AS ANNPURNA S. Marketing Data Ops Manager > "In my work with account creation, enrichment, duplicate management, and Salesforce-related tasks, Jira made it easier to track priorities, follow up with stakeholders, and manage dependencies across..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163175) SB Shubam B. Software Developer > "The large number of configuration options, workflows, and permissions can make onboarding slower and sometimes create unnecessary process overhead for simple tasks." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) AB Andrew B. Payroll Officer > "I like how I can customizable workflow which can fit in the different needs and the agile board works great for me as it provides me project progress in visualization." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166851) RV Rakhi V. QA Lead > "It can get noisy and cluttered, especially on larger projects—important updates sometimes get buried in comments, notifications, and long ticket histories." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7120022) VR Verified Reviewer Tech support engineer > "What I like most about Jira is that it has strong agile support, built specifically for native concepts that I use for my day to day, such as epics, stories, sprints, backlogs to track my working items..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7087083) SR Sandra R. Program Manager > "sometimes new responses dont show up as an email notification which creates delays as I have to look directly in Jira if there's any update on my request" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7075347) VR Verified Reviewer Product Manager > "Multiple projects you can create and link to create dependencies, multiple boards in a single project, easily customisable Kanban boards that can do what you need." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7106712) VR Verified Reviewer Product Manager > "The system feels slow when you have a large number of tickets loaded, and setting up permissions or automation rules properly often requires a dedicated administrator." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7078294) SL Sai L. Software Engineer > "The platform shines when it comes to cross-functional coordination, ensuring that engineering, support, and product teams remain tightly aligned. While it does require an initial investment in time to..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) IP Indra P. IT Manager > "The advanced features, such as automation rules, can take a bit of time to master and this might be difficult for smaller teams or if you don't have admin support." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166634) CR Carmine R. Software developer > "The boards, filters, dashboards, and reporting features make it easier to follow progress and identify bottlenecks. While it is not mainly a diagram creation tool, its visual boards and integrations can..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) AR Agnes R. Chief Executive Officer > "Hate their licensing structure, EVERY employee needs to have a paid subscription just to be able to see a ticket, which costs way too much." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7173589) Burri N. Business Analyst > "The customization options help adapt workflows based on company needs, and the platform supports better organization, transparency, and productivity across projects and teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7150601) AC Alexander C. It Manager > "Sometimes I get the problem that when several projects are updated at the same time I get flooded with notifications and important notifications get lost." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7167642) AS ANNPURNA S. Marketing Data Ops Manager > "It helped our team stay organized, track progress clearly, and maintain accountability across different operational tasks like account requests, enrichment, data cleanup, and Salesforce-related..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163175) Matt B. Director of Products > "I'm unable to use the mobile app's push/badge notifications because there's no way of marking one as unread after opening it." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7081631) Hadi B. Product Coordinator > "It allows me to manage customer issues efficiently, collaborate with developers, and maintain clear audit trails for every task." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7136860) Liv P. Analyst > "Oftentimes, it is hard for users to get one on one time with support, which creates unnecessary back and forth and creates frustration when it comes to trying to solve issues quickly." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7175352) JT Jarvis T. Support Coach > "It serves as a vital shared platform between the Support team and IT, allowing us to track issues from the moment a student reports them through to final resolution." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7136306) VR Verified Reviewer QA Engineer > "Diagram creation is very limited natively and you need third party plugins for anything visual which adds to the cost." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7138606) NP Neha P. Application support analyst > "I found its ticketing system and customizable workflows especially useful for maintaining organization and visibility in day-to-day operations. While there is a bit of a learning curve initially, once..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7135591) AS Adam S. Head of Transformation Planning > "Too many people try to pitch Jira as a portfolio tool or use it for non-software deliverables and it just doesn't work from my point of view." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143134) IW Isla W. Senior Project Manager > "Its flexibility is a major strength, allowing us to customize workflows to fit our team's needs. While there's a learning curve, it ultimately boosts our productivity and keeps everyone on the same page." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179809) VR Verified Reviewer App Developer > "Powerful for tracking work, but clunky UI, heavy setup, and slow workflows make daily use frustrating." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7086388) EA Estrela A. Software AI Engineer > "Jira gives room for a lot of customization when working: swim lanes, filters, projects, workflows,... its nice to know that depending on the project you're in you can have it configured the way it fits..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7164387) Suresh K. Senior Executive at Adecco > "Setting up complex permissions and automation rules often requires a dedicated administrator, and the software can feel quite slow to load when you have a large number of active tickets on a single board." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7067284) JL Joe L. IT Administrator > "it is a very good tool at keeping the team on task, tracking metrics, issues, and allowing us to visualize common issues and ways to solve them." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7111766) BR Brendan R. ICQ MANAGER > "Out of the box, the user interface can feel cluttered and overwhelmingly complex, often requiring a dedicated administrator to set up and maintain properly." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163793) VR Verified Reviewer Operations manager > "The platform delivers strong Value for Money, as it combines robust features like Task Management and Team Collaboration into a single, scalable solution." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119760) DC Deepak C. Mechanical design Engineer > "The software has steep learning curve and setting up workflows,permission, and configuration can require significant time and expertise." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163285) YA Yousef A. Systems Engineer > "The deep level of customization for workflows, fields, and permissions allows it to adapt perfectly to enterprise IT environments." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7172147) VR Verified Reviewer Product Manager > "There's a steep learning curve, and even small changes in configuration can trigger notification emails to everyone involved, which gets annoying." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7078294) Sumedh V. Software Engineer > "I liked the highly customisable workflows, powerful Agile tools, strong scalability for large teams, and the wide range of integrations available." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7125801) Luis D. project product manager > "For a small start-up or an agile environment, the tool and the setup overall is just too heavy and locks you into too much structure too early, so didn't find it suitable" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7075900) AD Arnold D. Senior excutive > "In a fast-paced environment like iQor, having a tool that keeps teams aligned, tracks progress in real time, and provides clear accountability is incredibly valuable." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7165411) LD Leo D. eMBEDDED SOFTWARE TESTER > "The interface can be cluttered, and a lot of time can end up going into managing tickets rather than actually getting work done." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7079375) LD Leo D. eMBEDDED SOFTWARE TESTER > "It helps break big pieces of work into manageable tasks, keeps conversations and updates in one place, and reduces the need for constant follow-ups." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7079375) SM Sean M. Chief Editor at deBanked > "Furthermore, the notification management is extremely aggressive by default, and I have often found myself flooded with emails for the slightest minor change in a project." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166292) Liv P. Analyst > "Jira is a valuable project management tool that helps teams track progress, manage priorities, and stay aligned on key deliverables." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7175352) IP Ilya P. SRE > "The stages of tasks and epics are different from each other, and in order to solve them there are too many stages to pass, not very intuitive as well" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143489) JL Joe L. IT Administrator > "Love the visualization it offers and how it allows the team to collaborate on issues easier and categorizing our issues as well as keeping us on task." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7111766) VR Verified Reviewer DATA ENGINEER > "You need a dedicated admin to setup the workflows and manage the panel , else it will be messy. " [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148975) VR Verified Reviewer IT Project Manager > "Also the integrations with other tools we use and the reporting dashboards are pretty useful, especially for tracking team performance and deadlines." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7097397) VR Verified Reviewer App Developer > "Cluttered UI, steep learning curve, and too many settings made simple tasks feel heavier and slower than necessary." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7086388) Enguerran M. Fullstack web developer > "The system needs enhancements because its user interface operates at slow speeds although it successfully handles our daily standup meetings and sprint planning activities." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7131714) CH Carl H. L and D Consultant > "not the simplest layout when first accessing the system and setting up tasks etc is extremely clunky until you get used to the system logic- even slight changes can cause notification emails to be sent..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7040224) VR Verified Reviewer Managing Director > "It’s a robust platform that brings structure and accountability to project delivery. While it benefits from a good initial setup, once in place it becomes a central part of how teams plan, track, and..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7087242) IW Isla W. Senior Project Manager > "The interface can feel a bit cluttered sometimes, and finding specific settings can take a bit to figure out." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179809) SB Shubam B. Software Developer > "At the same time, there’s a learning curve, and the platform can feel overly complex for smaller teams or lightweight projects. Once workflows are properly configured, though, it becomes a reliable..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) SL Sai L. Software Engineer > "Steep learning curve for new users and that the extensive configuration options can sometimes feel overwhelming or complex to set up initially." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) SL Sai L. Software Engineer > "It serves as an incredibly reliable and scalable foundation for managing ticket lifecycles, monitoring SLAs, and enforcing team accountability." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) HV Hrithik V. Software Engineer - Trading Systems > "Large projects can also become noisy if teams don't stay disciplined about statuses and ticket hygiene." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7159215) VR Verified Reviewer Operations manager > "After onboarding, it becomes a highly efficient tool for tracking progress, assigning responsibilities, and maintaining transparency across projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119760) EA Estrela A. Software AI Engineer > "When you tag someone in a comment they don't receive an email or any kid of nudge, so they actually might miss the tag." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7164387) VR Verified Reviewer Operations manager > "Additionally, the built-in Diagram Creation tools and integrations make it easy to visualise workflows and processes, which enhances clarity across projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119760) AS ANNPURNA S. Marketing Data Ops Manager > "At times, some workflows also felt more manual than needed, especially for repetitive follow-ups or status updates." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163175) RG Ruby G. Patient Advocate > "Very versatile, we use this for all our helptickets, and those are used for IT issues as well as ordering and communicating within the company." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7097553) Denis M. Recruiter > "Taking seconds just to load a single ticket or update a status gets annoying when you are in a rush." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7140510) SB Shubam B. Software Developer > "Dashboards, filters, and reporting tools make it easy to see progress, blockers, and team workload at a glance, which is especially useful in collaborative or distributed teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) VR Verified Reviewer QA Engineer > "Customer support mostly redirects you to documentation which isn't always helpful for specific issues." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7138606) Prashant M. Quality Assurance > "It has helped in managing tasks, reporting bugs, tracking project progress, and improving communication between teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7124326) Aniket K. Software Engineer > "Also, performance can sometimes slow down when working on large projects, which can affect productivity." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143841) Vinit C. Trainee > "It helps maintain transparency, assign ownership, monitor progress, and manage timelines effectively." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7155810) MG Mike G. Vice president > "Despite many years of development Atlas sian has never managed to fully decentralise administration so you'll always need a, knowledgeable jira admin team to manage your instance and set up things like..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6496039) DL Drew L. SR SYS Admin > "The fact that it gives me the ability to manage all of my tickets, and ticketing options from a single pane of glass." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7134529) AH Anna H. litigation consulting > "It sometimes seems for tickets on some items/topics, you have to scroll maybe more than you should have to scroll." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7104602) CR Carmine R. Software developer > "I also appreciate its flexibility: it can be adapted to different types of projects, from simple task management to more complex workflows involving multiple teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) Debojyoti M. Software Engineer > "sometimes it takes forever to load a single page which is annoying when u just wanna check a task." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119032) Prashant M. Quality Assurance > "It is especially useful in a work environment where multiple team members are handling different parts of the same project. Although there is a learning curve, once you understand the system, it becomes..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7124326) VR Verified Reviewer Talent Aquisition Specialist > "There are times I wish I had the ability to filter based on different things that are not options." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7144219) VR Verified Reviewer Software Engineer > "It gives a strong sense of organization and accountability, which becomes incredibly valuable when working on complex projects or tight deadlines. While it may demand some patience to fully get..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7139968) VR Verified Reviewer Product Manager > "The interface is slow at times, and admin-level configuration creates dependencies that make even small changes harder than they should be." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7046832) [View Reviews](https://www.capterra.com/p/19319/JIRA/reviews/) ## User interface 4.19 (997) [Jira](https://www.capterra.com/p/19319/JIRA/) 4.45 (15,417) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important AI Copilot 120 Important Bitrix24 Top features 36/38 - Access Controls/Permissions - Activity Tracking - AI Copilot - API - Assignment Management - Calendar Management - Collaboration Tools - Commenting/Notes - Dashboard - Deadline Management - Dependency Tracking - Document Management - Drag & Drop - Email-to-Task Conversion - Gantt/Timeline View - Generative AI - Mobile Access - Prioritization - Project Planning - Project Templates - Project Tracking - Real-Time Notifications - Recurring Tasks - Reporting/Analytics - Resource Management - Search/Filter - Spreadsheet View - Sub-Task Management - Task Board View - Task Editing - Task Import - Task Progress Tracking - Task Scheduling - Task Tagging - Third-Party Integrations - Time Tracking - To-Do List - Workflow Management [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) Jira 29/38 - Access Controls/Permissions - Activity Tracking - AI Copilot - API - Assignment Management - Calendar Management - Collaboration Tools - Commenting/Notes - Dashboard - Deadline Management - Dependency Tracking - Document Management - Drag & Drop - Email-to-Task Conversion - Gantt/Timeline View - Generative AI - Mobile Access - Prioritization - Project Planning - Project Templates - Project Tracking - Real-Time Notifications - Recurring Tasks - Reporting/Analytics - Resource Management - Search/Filter - Spreadsheet View - Sub-Task Management - Task Board View - Task Editing - Task Import - Task Progress Tracking - Task Scheduling - Task Tagging - Third-Party Integrations - Time Tracking - To-Do List - Workflow Management [See all features](https://www.capterra.com/p/19319/JIRA/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 5 Capterra Shortlist reports Jira is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Jira Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 Jira - By Atlassian - Located in United States - Founded in 2013 ## 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