--- title: "Compare Jira vs Bugzilla 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Jira and Bugzilla based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/19319-119057/JIRA-vs-Bugzilla" page_type: "comparison" language: "en" --- # Jira vs Bugzilla Features and Cost Comparison Last updated September 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: JiraBugzilla2/4 selected [Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15,483)](https://www.capterra.com/p/19319/JIRA/reviews/) [Bugzilla](https://www.capterra.com/p/119057/Bugzilla/)[4.1 (136)](https://www.capterra.com/p/119057/Bugzilla/reviews/) [## Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15,483)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $7.91/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [15,483 reviews](#user-reviews) Positive 14,135 Neutral 1,128 Negative 220 [## Bugzilla](https://www.capterra.com/p/119057/Bugzilla/)[4.1 (136)](https://www.capterra.com/p/119057/Bugzilla/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4 Ease of Use 4.2 Customer Service 3.9 Reviews Sentiment Based on [136 reviews](#user-reviews) Positive 115 Neutral 20 Negative 1 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Airtable 4.6 (2,244) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Smartsheet 4.5 (3,548) * * * Starting Price $9.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ### Todoist 4.6 (2,663) * * * Starting Price $4.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### Planio 4.6 (28) * * * Starting Price $199.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 1,774 reviews from bug tracking software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 85%Fit High performer Feature ratings Bug/Issue Capture 4.7 Issue Tracking 4.7 Collaboration Tools 4.4 Access Controls/Permissions 4.4 Reporting/Analytics 4.4 \--%Fit Missing features Not enough reviews Feature ratings Bug/Issue Capture 4.0 Issue Tracking 4.3 Collaboration Tools 3.7 Access Controls/Permissions NA Reporting/Analytics 4.0 User satisfaction User satisfaction 4.4 User reviews[15,483](https://www.capterra.com/p/19319/JIRA/reviews/) Ease of use 4.1 Functionality 4.4 Value for money 4.3 Customer support 4.2 User satisfaction 4.1 User reviews[136](https://www.capterra.com/p/119057/Bugzilla/reviews/) Ease of use 4.2 Functionality 4.0 Value for money 4.3 Customer support 3.9 Price starts from Price starts from $7.91Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Jira is used by software developers, marketing teams, project managers, IT departments, engineering teams, design teams, operations staff, and enterprise organizations. Best for On-premise issue tracking system that enables developers to manage and track change requests, bug modification, enhancement, issues, file modification & more. ## User reviews Pros & cons DR Dave R. Manager > "Its customizable workflows, issue tracking, dashboards, and collaboration features help development and IT teams stay organized while making it easy to monitor project status and..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7183064) NY Nathan Y. Business Analyst > "I had a Jira ticket opened few years already, however still no respond received, no feedback whatsoever, even I responded another follow up note with same ticket, however no luck..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7167736) YA Yousef A. Systems Engineer > "Once properly configured, it provides unparalleled visibility into project timelines, resource allocation, and issue tracking. While it can feel heavy and a bit rigid for..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7172147) BE Basel E. IT Manager > "There are a lot of menus, settings, boards, fields, and workflow options, so it takes time to learn where everything is. If it is not set up properly, it can also become..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7172389) SL Sai L. Software Engineer > "Powerful workflow automation (especially for ticket lifecycles and SLA monitoring), robust dashboard reporting capabilities for operational visibility, and seamless integration..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) AR Agnes R. Chief Executive Officer > "Everyone creates brand new, completely separate Ad-Hoc Columns for small workflow pieces rather than checking if someone else already created it (and made everyone's brain hurt),..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7173589) CR Carmine R. Software developer > "Jira is especially valuable for project and team collaboration because it allows different teams to work on the same workflow, share updates, leave comments, and keep everyone..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) NP Neha P. Application support analyst > "Additionally, heavy customization can make workflows harder to manage, and performance may slow down when dealing with large volumes of tickets or data" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7135591) DC Deepak C. Mechanical design Engineer > "Most like about Jira is its robust collaboration capabilites, allowing teams to manage tasks,track progess,assign responsibilities and maintain transparency across projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163285) SB Shubam B. Software Developer > "The large number of configuration options, workflows, and permissions can make onboarding slower and sometimes create unnecessary process overhead for simple tasks." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) AS ANNPURNA S. Marketing Data Ops Manager > "In my work with account creation, enrichment, duplicate management, and Salesforce-related tasks, Jira made it easier to track priorities, follow up with stakeholders, and manage..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163175) RV Rakhi V. QA Lead > "It can get noisy and cluttered, especially on larger projects—important updates sometimes get buried in comments, notifications, and long ticket histories." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7120022) AB Andrew B. Payroll Officer > "I like how I can customizable workflow which can fit in the different needs and the agile board works great for me as it provides me project progress in visualization." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166851) IP Indra P. IT Manager > "The advanced features, such as automation rules, can take a bit of time to master and this might be difficult for smaller teams or if you don't have admin support." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166634) SL Sai L. Software Engineer > "The platform shines when it comes to cross-functional coordination, ensuring that engineering, support, and product teams remain tightly aligned. While it does require an initial..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) AR Agnes R. Chief Executive Officer > "Hate their licensing structure, EVERY employee needs to have a paid subscription just to be able to see a ticket, which costs way too much." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7173589) CR Carmine R. Software developer > "The boards, filters, dashboards, and reporting features make it easier to follow progress and identify bottlenecks. While it is not mainly a diagram creation tool, its visual..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) AC Alexander C. It Manager > "Sometimes I get the problem that when several projects are updated at the same time I get flooded with notifications and important notifications get lost." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7167642) Burri N. Business Analyst > "The customization options help adapt workflows based on company needs, and the platform supports better organization, transparency, and productivity across projects and teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7150601) Liv P. Analyst > "Oftentimes, it is hard for users to get one on one time with support, which creates unnecessary back and forth and creates frustration when it comes to trying to solve issues..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7175352) AS ANNPURNA S. Marketing Data Ops Manager > "It helped our team stay organized, track progress clearly, and maintain accountability across different operational tasks like account requests, enrichment, data cleanup, and..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163175) VR Verified Reviewer QA Engineer > "Diagram creation is very limited natively and you need third party plugins for anything visual which adds to the cost." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7138606) Hadi B. Product Coordinator > "It allows me to manage customer issues efficiently, collaborate with developers, and maintain clear audit trails for every task." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7136860) AS Adam S. Head of Transformation Planning > "Too many people try to pitch Jira as a portfolio tool or use it for non-software deliverables and it just doesn't work from my point of view." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143134) JT Jarvis T. Support Coach > "It serves as a vital shared platform between the Support team and IT, allowing us to track issues from the moment a student reports them through to final resolution." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7136306) Suresh K. Senior Executive at Adecco > "Setting up complex permissions and automation rules often requires a dedicated administrator, and the software can feel quite slow to load when you have a large number of active..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7067284) NP Neha P. Application support analyst > "I found its ticketing system and customizable workflows especially useful for maintaining organization and visibility in day-to-day operations. While there is a bit of a learning..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7135591) BR Brendan R. ICQ MANAGER > "Out of the box, the user interface can feel cluttered and overwhelmingly complex, often requiring a dedicated administrator to set up and maintain properly." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163793) IW Isla W. Senior Project Manager > "Its flexibility is a major strength, allowing us to customize workflows to fit our team's needs. While there's a learning curve, it ultimately boosts our productivity and keeps..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179809) DC Deepak C. Mechanical design Engineer > "The software has steep learning curve and setting up workflows,permission, and configuration can require significant time and expertise." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163285) EA Estrela A. Software AI Engineer > "Jira gives room for a lot of customization when working: swim lanes, filters, projects, workflows,... its nice to know that depending on the project you're in you can have it..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7164387) SM Sean M. Chief Editor at deBanked > "Furthermore, the notification management is extremely aggressive by default, and I have often found myself flooded with emails for the slightest minor change in a project." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166292) VR Verified Reviewer Operations manager > "The platform delivers strong Value for Money, as it combines robust features like Task Management and Team Collaboration into a single, scalable solution." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119760) IP Ilya P. SRE > "The stages of tasks and epics are different from each other, and in order to solve them there are too many stages to pass, not very intuitive as well" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143489) YA Yousef A. Systems Engineer > "The deep level of customization for workflows, fields, and permissions allows it to adapt perfectly to enterprise IT environments." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7172147) VR Verified Reviewer DATA ENGINEER > "You need a dedicated admin to setup the workflows and manage the panel , else it will be messy. " [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148975) Sumedh V. Software Engineer > "I liked the highly customisable workflows, powerful Agile tools, strong scalability for large teams, and the wide range of integrations available." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7125801) AC Akriti C. Technical Specialist > "The mobile app functionality is decent but not impressive, making complex tasks cumbersome on smartphones." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7185896) AD Arnold D. Senior excutive > "In a fast-paced environment like iQor, having a tool that keeps teams aligned, tracks progress in real time, and provides clear accountability is incredibly valuable." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7165411) CH Carl H. L and D Consultant > "not the simplest layout when first accessing the system and setting up tasks etc is extremely clunky until you get used to the system logic- even slight changes can cause..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7040224) Liv P. Analyst > "Jira is a valuable project management tool that helps teams track progress, manage priorities, and stay aligned on key deliverables." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7175352) IW Isla W. Senior Project Manager > "The interface can feel a bit cluttered sometimes, and finding specific settings can take a bit to figure out." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179809) Enguerran M. Fullstack web developer > "The system needs enhancements because its user interface operates at slow speeds although it successfully handles our daily standup meetings and sprint planning activities." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7131714) AG Anna G. Channel Marketing Manager > "The downside of Jira is that it offers too many options, which tends to make setting up workflows difficult." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7185435) SB Shubam B. Software Developer > "At the same time, there’s a learning curve, and the platform can feel overly complex for smaller teams or lightweight projects. Once workflows are properly configured, though, it..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) SR Sandra R. Program Manager > "sometimes new responses dont show up as an email notification which creates delays as I have to look directly in Jira if there's any update on my request" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7075347) SL Sai L. Software Engineer > "It serves as an incredibly reliable and scalable foundation for managing ticket lifecycles, monitoring SLAs, and enforcing team accountability." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) VR Verified Reviewer Product Manager > "The system feels slow when you have a large number of tickets loaded, and setting up permissions or automation rules properly often requires a dedicated administrator." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7078294) VR Verified Reviewer Operations manager > "After onboarding, it becomes a highly efficient tool for tracking progress, assigning responsibilities, and maintaining transparency across projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119760) SL Sai L. Software Engineer > "Steep learning curve for new users and that the extensive configuration options can sometimes feel overwhelming or complex to set up initially." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) VR Verified Reviewer Operations manager > "Additionally, the built-in Diagram Creation tools and integrations make it easy to visualise workflows and processes, which enhances clarity across projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119760) HV Hrithik V. Software Engineer - Trading Systems > "Large projects can also become noisy if teams don't stay disciplined about statuses and ticket hygiene." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7159215) SB Shubam B. Software Developer > "Dashboards, filters, and reporting tools make it easy to see progress, blockers, and team workload at a glance, which is especially useful in collaborative or distributed teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) EA Estrela A. Software AI Engineer > "When you tag someone in a comment they don't receive an email or any kid of nudge, so they actually might miss the tag." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7164387) Syed S. Senior Consultant > "What I like most about Jira is its unparalleled flexibility in managing sprint backlogs and customizing agile boards." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179298) AS ANNPURNA S. Marketing Data Ops Manager > "At times, some workflows also felt more manual than needed, especially for repetitive follow-ups or status updates." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163175) SK Spandan K. application developer > "Jira is a powerful project management and issue-tracking platform that offers excellent flexibility for managing software development and business projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179838) Komal G. Process Associate > "One challenge I experienced was with email-based ticket creation and status tracking." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7185270) Prashant M. Quality Assurance > "It has helped in managing tasks, reporting bugs, tracking project progress, and improving communication between teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7124326) Denis M. Recruiter > "Taking seconds just to load a single ticket or update a status gets annoying when you are in a rush." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7140510) Vinit C. Trainee > "It helps maintain transparency, assign ownership, monitor progress, and manage timelines effectively." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7155810) VR Verified Reviewer QA Engineer > "Customer support mostly redirects you to documentation which isn't always helpful for specific issues." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7138606) DL Drew L. SR SYS Admin > "The fact that it gives me the ability to manage all of my tickets, and ticketing options from a single pane of glass." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7134529) Aniket K. Software Engineer > "Also, performance can sometimes slow down when working on large projects, which can affect productivity." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143841) CR Carmine R. Software developer > "I also appreciate its flexibility: it can be adapted to different types of projects, from simple task management to more complex workflows involving multiple teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) MG Mike G. Vice president > "Despite many years of development Atlas sian has never managed to fully decentralise administration so you'll always need a, knowledgeable jira admin team to manage your instance..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6496039) Prashant M. Quality Assurance > "It is especially useful in a work environment where multiple team members are handling different parts of the same project. Although there is a learning curve, once you..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7124326) Debojyoti M. Software Engineer > "sometimes it takes forever to load a single page which is annoying when u just wanna check a task." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7119032) VR Verified Reviewer Software Engineer > "It gives a strong sense of organization and accountability, which becomes incredibly valuable when working on complex projects or tight deadlines. While it may demand some..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7139968) VR Verified Reviewer Talent Aquisition Specialist > "There are times I wish I had the ability to filter based on different things that are not options." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7144219) Hadi B. Product Coordinator > "Its customizable boards, automation features, and integration capabilities make it a great choice for bringing different teams together." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7136860) VR Verified Reviewer Product Manager > "The interface is slow at times, and admin-level configuration creates dependencies that make even small changes harder than they should be." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7046832) SB Shubam B. Software Developer > "I found it very effective for sprint planning, backlog management, task tracking, and maintaining transparency across teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) AY Aaron Y. Software Developer > "My only fault that I can find with Jira is probably the ticket searching system, through the search bar." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7159857) Enguerran M. Fullstack web developer > "The system functions as a reliable tool through its basic setup requirements which I use on a daily basis to handle my work and programming tasks." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7131714) CR Carmine R. Software developer > "The learning curve is probably the main downside, particularly for people who are not used to project management tools or agile workflows." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) KG Kregg G. Agile Team Lead > "Its strength is on allowing dispersed teams to collaborate on requirements, development, testing, and release of software and product stories (items that define a specific need..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7047222) DV Dario V. CTO > "The learning curve is steep for regular users; for admin users it's really difficult to find their way in the application: the permissions and team creation pages are not..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7016439) BA Beth A. Copywriter and marketing consultant > "It's so customisable so it can fit to any company, industry or style of projects, it integrates smoothly with other softwares like Slack, Asana, Confluence and Clockify so you..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7026954) Matt B. Director of Products > "I'm unable to use the mobile app's push/badge notifications because there's no way of marking one as unread after opening it." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7081631) Matisse D. Maketing Coördinator > "Jira also has a great overview off all your relevant sections." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7153444) BR Brendan R. ICQ MANAGER > "Out of the box, the user interface can feel cluttered and overwhelmingly complex, often requiring a dedicated administrator to set up and maintain properly." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163793) TF Tiffany F. Threat Intelligence Analyst > "I’ve used other software/platforms, like planner and be far Jira has a better user friendly interface." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7081462) IW Isla W. Senior Project Manager > "The interface can feel a bit cluttered sometimes, and finding specific settings can take a bit to figure out." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179809) ST Shirley T. Professional Development Lead > "It took a little time to learn, but once you understand the interface, it starts to make sense." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7071162) Aniket K. Software Engineer > "The interface can feel a bit cluttered and confusing at first." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143841) SKT Song Kean T. NOC SOC Manager > "Jira also allows API interface with other ITSM tools which is a plus." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6875104) Hayden R. Graphic Designer > "The user interface was certainly a barriers to overcome. When first using this sight the ease of use was very hard to understand, and became a bit overwhelming." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7127803) Denis M. Recruiter > "I really rely on the integrations with Confluence and GitHub - it’s incredibly helpful to see code commits or doc pages linked directly to a ticket so I don't have to go digging..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7140510) AH Ahmed H. Freelancer > "The number of software integrations is not extensive." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6784891) MK Marwan K. Cloud admin > "The integration with other Atlassian tools (like Confluence and Bitbucket) is seamless, and automation rules save time on repetitive tasks." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6826648) VR Verified Reviewer CTO > "The UI is outdated and not a lot of integrations with third party tools or via easy apps." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___5045884) SA Samer A. Open source contribution > "Jira is good, but I had to leave it for Asana when my use case changed and found the latter is as useful and provides the integrations and features more suitable." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7111263) JL Jason L. software engineer > "some integration on the third-party software not working as expected" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6234303) PS Preeti S. Sr SDET > "Easy test management tool, can be integrated with different automation tools." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7129455) AG Arkangshu G. Owner > "The least i like about jira is having limited number of software integration" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6237194) AR Alex R. Project Managed > "Easy to use and would recommend them to everyone." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7165965) VR Verified Reviewer Functional Analyst > "If a user is unfamiliar with tools like Jira, it can be slighlty difficult to learn." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7118856) Chitransh G. Consultant > "Initially u need to learn the operations but once its done its easy to use." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7039674) Matisse D. Maketing Coördinator > "It’s quite hard in the beginning to find the specific article you are looking for." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7153444) MI Merem I. student > "I like that it can make our work easier and able to devide it" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6551253) VR Verified Reviewer Software Engineer > "It’s not the easiest tool to pick up in the beginning." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143688) SH Saleem H. Project Development Officer > "Jira helps us create great softwares and in an easy way because Jira is easy to use." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6721186) RD Raven D. Deactivations Specialist > "I disliked that sometimes the functions weren’t always easy to use at certain times." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6763096) DL Drew L. SR SYS Admin > "It's been great - it's helped us reduce customer assistance times, and it also helps us keep track of our own progress internally, in a secure manner." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7134529) VR Verified Reviewer QA Engineer > "Customer support mostly redirects you to documentation which isn't always helpful for specific issues." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7138606) GY Greg Y. Head of Customer Experience > "From a customer experience angle, the integration with our support platform, Zendesk, allows us to easily track issues and communicate them with customers." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6584596) AR Agnes R. Chief Executive Officer > "I think the 5 API request per second limitation is absurd." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7173589) EO Elias O. Data Engineer > "Has basically everything, and gives you the ability to power things up even further by programming custom logics, both inside the tool and outside, by using its API." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6613759) BZ Brian Z. Technical Director > "There is a mobile app, but there are many limitations, and it used more for updates rather than working within the app." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6774047) DL Drew L. SR SYS Admin > "Being able to support customers is our main focus, and JIRA helps us do that very efficiently." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7134529) LM Laure M. Director of Product > "The hierarchy, while flexible, can be daunting and too complex for smaller enterprise clients/startup." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6844052) [View Reviews](https://www.capterra.com/p/19319/JIRA/reviews/) YW Yossi W. Head of QA > "i love the fact that installment is easy and fast and users can start working within the hour. when you manage large..." [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___3565147) DX Derrick X. Senior staff engineer > "The interface is a bit old-fashioned and hard to use, especially for new users." [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___6308532) Muhammad Yousuf H. Senior software Engineer > "Bugzilla not only by default provides one window solution for bug tracking but also since it is open source solution..." [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___2812137) RR Ross R. PM > "The UI also feels a bit from the 90ies and won't make your developers or QA community particularly happy." [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___3248437) VK Vishal K. QA > "Easy to useEasy to track the bugsUser Friendly" [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___4505712) EB Eric B. Chief Product Officer > "For me, to keep close track of workflows, Bugzilla just fails me and it's why I changed to another system." [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___2719625) YW Yossi W. Head of QA > "basic functionality can be moderated and it is very close and similar to Jira" [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___3565147) MK Mohamed K. Senior Software Engineer > "some times crash when other people try to change the same bug that i am changing at the same time and this is..." [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___2788473) Chetan T. Customer Experience Director > "Their reports were pretty good back in the day." [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___3813497) DX Derrick X. Senior staff engineer > "The interface is a bit old-fashioned and hard to use, especially for new users." [See full review](https://www.capterra.com/p/119057/Bugzilla/#Capterra___6308532) [View Reviews](https://www.capterra.com/p/119057/Bugzilla/reviews/) ## User interface [Jira](https://www.capterra.com/p/19319/JIRA/) 4.45 (15,483) [Bugzilla](https://www.capterra.com/p/119057/Bugzilla/) 4.13 (136) ### Features Jira Top features 36/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - Alerts/Notifications - API - Assignment Management - Audit Trail - Backlog Management - Bug History - Bug/Issue Capture - Bug Tracking - Charting - Code Repository Integration - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Fields - Customizable Reports - Customizable Templates - Data Retention - Data Visualization - Drag & Drop - Email Management - Feedback Management - File Management - Generative AI - Issue Management - Issue Tracking - Knowledge Base Management - @mentions - Monitoring - Multiple Projects - Natural Language Interaction - Prioritization - Proactive Assistance - Progress Tracking - Projections - Project Management - Project Planning - Project Time Tracking - Real-Time Notifications - Real-Time Updates - Reporting/Analytics - Reporting & Statistics - Single Sign On - Status Tracking - Tagging [See all features](https://www.capterra.com/p/19319/JIRA/#features) Bugzilla 17/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - Alerts/Notifications - API - Assignment Management - Audit Trail - Backlog Management - Bug History - Bug/Issue Capture - Bug Tracking - Charting - Code Repository Integration - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Fields - Customizable Reports - Customizable Templates - Data Retention - Data Visualization - Drag & Drop - Email Management - Feedback Management - File Management - Generative AI - Issue Management - Issue Tracking - Knowledge Base Management - @mentions - Monitoring - Multiple Projects - Natural Language Interaction - Prioritization - Proactive Assistance - Progress Tracking - Projections - Project Management - Project Planning - Project Time Tracking - Real-Time Notifications - Real-Time Updates - Reporting/Analytics - Reporting & Statistics - Single Sign On - Status Tracking - Tagging [See all features](https://www.capterra.com/p/119057/Bugzilla/#features) ### Recognition Jira is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to Bugzilla ### Deployment & support Jira Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Bugzilla Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Jira - By Atlassian - Located in United States - Founded in 2013 Bugzilla - By Bugzilla - Located in United States - Founded in ## 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