# Jira vs Confluence: Detailed Features and Cost Comparison 2025 | Capterra

> Jira vs Confluence: Which tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/19319-136446/JIRA-vs-Confluence

---

# Jira vs. Confluence: Features and Cost Comparison

Written by[Barkha Bali](https://www.capterra.com/resources/author/bbali/)and edited by[Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/)

•

Last updated on September 22, 2025

Your comparison:

JiraConfluence2/4 selected

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15361)](https://www.capterra.com/p/19319/JIRA/reviews/)

[Confluence](https://www.capterra.com/p/136446/Confluence/)[4.5 (3679)](https://www.capterra.com/p/136446/Confluence/reviews/)

[## Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15361)](https://www.capterra.com/p/19319/JIRA/reviews/)

[## Confluence](https://www.capterra.com/p/136446/Confluence/)[4.5 (3679)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting Price

$7.91/month

Starting Price

$7.91/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.1

Customer Service

4.2

Starting Price

$5.42/month

Starting Price

$5.42/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [15,361 reviews](https://www.capterra.com/p/19319/JIRA/reviews/)

Positive

14,014

Neutral

1,128

Negative

219

Positive

14,014

Neutral

1,128

Negative

219

Reviews Sentiment

Based on [3,679 reviews](https://www.capterra.com/p/136446/Confluence/reviews/)

Positive

3,399

Neutral

245

Negative

35

Positive

3,399

Neutral

245

Negative

35

Best for (according to reviews)

-   Running Agile projects with Scrum boards, sprint planning, and velocity tracking.
-   Building custom workflows with automation, role-based steps, and approvals.
-   Tracking progress through detailed reports, burndown charts, and role-based dashboards.

Best for (according to reviews)

-   Collaborating on documents in real time with shared editing and centralized project pages.
-   Storing and organizing knowledge with structured pages, version history, and search features.
-   Linking project documentation directly to Jira tickets, sprints, and roadmaps for development teams.

## Send this comparison chart to my inbox

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## Reviewer verdict

Jira and Confluence serve different needs. **Jira is designed for Agile teams** that need sprint planning, task tracking, and reporting tools such as burndown charts and velocity reports. **It supports custom workflows, role-based approvals, and detailed dashboards**, but it requires time to set up and learn.

**Confluence is built for documentation and team collaboration**. It’s well-suited for creating meeting notes, project plans, and internal knowledge bases. Features such as real-time editing, page history, and pre-built templates make it easy to organize and share content.

Jira starts at $7.53 per user per month and Confluence at $5.16 per user per month (both billed monthly for 300 users). **Both tools can be used on their own or integrated for teams** that need both execution and documentation in one workflow.

Choose Jira for managing Agile projects with custom workflows and detailed progress tracking. Choose Confluence for centralized content creation, sharing, and team documentation.

## Connect with a Capterra advisor for a free 15-minute consultation

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## Features comparison

According to verified reviews, here’s how Jira and Confluence compare across the four core features users care about most in project management.\[[1](#sources)\]

Key features in Project Management rated by users

Task Management

4.6 (15361)

Project Planning/Scheduling

4.5 (15361)

Multiple Projects

4.6 (15361)

Collaboration Tools

4.4 (15361)

Task Management

4.3 (3679)

Project Planning/Scheduling

4.5 (3679)

Multiple Projects

4.6 (3679)

Collaboration Tools

4.5 (3679)

### Task management

4.45 (15361)

Key reviewer takeaways

Enables agile teams to manage tasks, bugs, and sprints through issue tracking, customizable workflows, and Scrum/Kanban boards. Jira supports structured project planning and backlog prioritization, though its setup complexity can be a barrier for smaller or non-technical teams.

4.48 (3679)

Key reviewer takeaways

Helps users create, assign, and track tasks directly within pages using checkboxes and mentions. Confluence lets teams organize work, delegate responsibilities, and keep track of progress, ensuring clarity and accountability. Yet, its interface may seem complex for those requiring a simple task manager.

Pros & cons based on reviews

Managing complex, multi-step tasks with dependencies.

Can feel overwhelming for non-technical users due to its steep learning curve.

Pros & cons based on reviews

Content-rich collaboration and linking tasks to project context.

Limited task tracking and reporting features.

### Project planning

4.45 (15361)

Key reviewer takeaways

Offers Scrum and Kanban boards to visualize workflows, manage sprints, and track progress in real time. Jira enables long-term planning via interaction roadmaps, dependencies, time tracking, and backlog prioritization. Features like time and expense tracking are automated but may not be intuitive for all users.

4.48 (3679)

Key reviewer takeaways

Facilitates collaborative planning with checklists, assignments, and deadlines embedded in project pages. Improves visibility by integrating with Jira, linking issues directly within documentation. It offers version control for traceability, but the page hierarchy, with many parent and child pages, can become hard to manage in fast-moving projects.

Pros & cons based on reviews

Identifies bugs and root causes to enhance project quality and speed.

Some features may be unintuitive for users unfamiliar with configuring or interpreting them.

Pros & cons based on reviews

Clear task delegation and tracking within Confluence pages.

The page hierarchy can get hard to manage in cross-functional projects.

### Multiple projects

4.45 (15361)

Key reviewer takeaways

Manages multiple projects simultaneously with agile boards, roadmaps, and planning tools. Premium tiers offer cross-project visibility, custom workflows, and resource alignment. While it streamlines multi-project oversight, navigating its layered features may require additional onboarding.

4.48 (3679)

Key reviewer takeaways

Allows teams to create dedicated spaces for each project, supporting organized documentation and cross-space collaboration. Base tiers may include limited progress tracking features, which can be insufficient for long-term, complex workflows.

Pros & cons based on reviews

Improved task visibility and resource management.

Managing updates across shared tasks can become complex if not clearly organized.

Pros & cons based on reviews

Organized documentation and collaboration across projects.

Limited project tracking and task management features in base tiers.

### Collaboration tools

4.45 (15361)

Key reviewer takeaways

Allows teams to communicate directly within work items through comments, mentions, and attachments. Integration with Slack and Microsoft Teams streamlines discussions and updates. While it supports agile teamwork, collaboration is often limited to task-level interactions.

4.48 (3679)

Key reviewer takeaways

Provides a shared workspace for real-time co-editing, inline comments, and version control. Teams can exchange information using rich media, macros, and templates to build and share collective knowledge. While it simplifies collaboration, integration with external tools can be challenging.

Pros & cons based on reviews

Forecasts future workloads and ensures accurate resource allocation.

Gantt chart reports are less flexible compared to some competitors.

Pros & cons based on reviews

Facilitates real-time collaboration and centralized knowledge sharing.

Limited integration with external tools may hinder broader collaboration.

## Pricing comparison

Jira and Confluence both offer a free version and a free trial to help users test the software's features before investing or upgrading to a paid plan. Confluence's free trial lasts only 7 days for all of its paid plans, compared to Jira's 14-day free trial for its Standard plan and the 30-day free trial for its Premium plan. This comparison highlights what each platform provides at various price points and how users perceive their overall value.

4.45 (15361)

Key reviewer takeaways

Jira’s pricing scales with team size and workflow complexity, but it can become expensive as teams grow, especially when advanced features are needed. While it offers agile project management capabilities, the value is best realized by teams that fully leverage its automation, integrations, and reporting tools.

4.48 (3679)

Key reviewer takeaways

Confluence offers an affordable entry point, making it suitable for teams focused on documentation and collaboration. Its pricing is simple and accessible, especially for smaller teams. Confluence’s integration with Jira enhances operational efficiency across project and content workflows.

Starting price

$7.91

Per User, Per Month

Up to 500 users

Free Trial

Free Version

Starting price

$5.42

Per User, Per Month

Up to 500 users

Free Trial

Free Version

Value-for-money reviewer insights

Jira vs Confluence: pricing commentary p1Jira receives a more balanced response, with users generally recognizing its extensive feature set and scalability. Many feel that the tool offers good value, particularly for teams that can fully utilize its capabilities. While there are mentions of rising costs for larger teams or advanced features, the overall sentiment suggests that users see Jira as a worthwhile investment for project management.

[View pricing plans](https://www.capterra.com/p/19319/JIRA/pricing/)

User sentiment around Confluence pricing leans slightly more critical, with many users pointing out that while the platform is feature-rich, unlocking its full potential often requires additional paid plugins or upgrades. Some users feel the base offering could include more functionality, especially for smaller teams. However, others acknowledge that the tool delivers effective documentation capabilities and can be cost-effective when used strategically.

[View pricing plans](https://www.capterra.com/p/136446/Confluence/pricing/)

## Integrations comparison

Integrations play a key role in streamlining workflows—this section compares how Jira and Confluence handle third-party app connections and user access across plans.

4.45 (15361)

Key reviewer takeaways

Jira offers integration capabilities across all plans, connecting with development tools (Bitbucket, GitHub, GitLab, etc.) and communication platforms (Slack, Microsoft Teams, and more). It leverages the Atlassian marketplace to tailor functionality through plugins and add-ons. Premium and Enterprise tiers unlock advanced integration features, including enhanced API access and automation support.

Users appreciate how easily Jira integrates with tools, especially within the Atlassian ecosystem. Many highlight its flexibility and the ability to streamline workflows across development and communication platforms. A few users mention setup complexity or wish for smoother third-party integrations.

4.48 (3679)

Key reviewer takeaways

Confluence also integrates with Microsoft Teams, Slack, Google Drive, Office 365, and other tools, enabling real-time collaboration and document management. Atlassian Marketplace offers various apps for visualization, workflow automation, and content formatting. These integrations enhance usability across all plans, with customization and automation options available through premium add-ons and enterprise-level configurations.

Confluence is praised for its integration with Jira and other tools, with users valuing its role in centralizing documentation. Some users suggest improvements in intuitiveness and broader compatibility with external platforms.

Popular Integrations

Compare available integrations between Jira and Confluence.

### Gliffy

Jira

Confluence

### Lucidchart

Jira

Confluence

### Bitbucket

Jira

Confluence

### Microsoft Outlook

Jira

Confluence

### Balsamiq

Jira

Confluence

### GitHub

Jira

Confluence

### JIRA Service Management

Jira

Confluence

### Trello

Jira

Confluence

## Which one is best for my use case?

Choosing between Jira and Confluence depends on your business size, industry, and team structure. Verified user reviews reveal how each tool fits different use cases.

Key reviewer takeaways

Jira is reviewed primarily by small businesses, with strong enterprise adoption and moderate use among midsize companies. This spread suggests Jira is suited for agile teams across company sizes, especially those managing technical projects and issue tracking at scale.

Reviewer's company size

Based on 15361 reviews

Small Business(1-200)

47%

Mid-Size Businesses(201-500)

10%

Enterprise(500+)

35%

Others(500+)

9%

> “I started using Jira in my previous organization as Literacy Specialist. Ever since, it has been a reliable tool for project management, collaboration and workflow automation.”

RO

Rose Okoro

Management Consulting

[Continue reading](https://www.capterra.com/p/19319/JIRA/#Capterra___6855092)

Popular Industries

IT & Software Development50%

Based on 13075 reviews

IT & Software Development

50%

Professional Services

11%

Finance & Accounting

10%

Others

30%

Jira is most reviewed by users in IT and software development, with additional traction in professional services and finance. This spread suggests Jira is favored by technical teams managing agile workflows, issue tracking, and sprint planning across industries that value speed and structure.

> “A user interface that inspires rather than annoys; the design is clear, friendly, almost playful. Even new trainees can quickly find their way around. It's very clear...”

RR

Rimantas Ragainis

Information Technology and Services

[Continue reading](https://www.capterra.com/p/19319/JIRA/#Capterra___6857500)

Teams that use Jira the most

IT & Software Development Teams36%

Based on 2095 reviews

IT & Software Development

36%

Engineering

13%

Administrative

10%

Others

42%

Jira is most reviewed by IT and engineering teams, followed by administrative roles. This distribution shows Jira’s appeal to technical teams managing development cycles, bug tracking, and cross-functional coordination.

Key reviewer takeaways

Confluence sees a similar mix but with slightly higher enterprise adoption. It’s favored by larger organizations that need centralized documentation, knowledge sharing, and collaboration across departments.

Reviewer's company size

Based on 3679 reviews

Small Business(1-200)

43%

Mid-Size Businesses(201-500)

11%

Enterprise(500+)

41%

Others(500+)

5%

> “Real-time page co-editing opportunities were extremely helpful to me. The confluence puts an end to having numerous versions of documents and makes sure that all people are...”

AC

Alliant Carlos

Retail

[Continue reading](https://www.capterra.com/p/136446/Confluence/#Capterra___6840171)

Popular Industries

IT & Software Development52%

Based on 3236 reviews

IT & Software Development

52%

Finance & Accounting

10%

Professional Services

10%

Others

29%

Confluence is popular in IT and is widely used in finance and professional services. Its adoption across documentation-heavy industries points to its strengths in knowledge management, internal collaboration, and compliance support.

> “Confluence features organized spaces for data management that simplify the coordination of workflow between all departments, maintains the centralization of documentation and the integrity of reviews. I...”

MG

Moran Geckt

Consumer Services

[Continue reading](https://www.capterra.com/p/136446/Confluence/#Capterra___6646628)

Teams that use Confluence the most

IT & Software Development Teams41%

Based on 747 reviews

IT & Software Development

41%

Engineering

13%

Customer Services & Support

7%

Others

39%

Confluence is reviewed primarily by IT and engineering teams, with additional use among project managers. Compared to Jira, Confluence is more often adopted by teams that need structured documentation, meeting notes, and collaborative planning.

## User experience

User experience goes beyond design, including ease of use, support availability, and platform reliability. This section compares how Jira and Confluence perform across usability, customer service, and security, according to verified user reviews.

4.08 (14404)

Key reviewer takeaways

Jira’s user interface is appreciated for its flexibility and depth. Many users highlight its intuitive design and adaptability. While some find the initial learning curve steep, the platform’s capabilities make it suitable for managing complex workflows.

Pros & cons based on reviews

Offers a highly customizable and feature-rich interface.

Easy to get started, with minimal onboarding friction.

Minor bugs or glitches may occur occasionally.

Frequent UI updates may disrupt workflows and create confusion.

4.25 (3650)

Key reviewer takeaways

Confluence is praised for its clean and user-friendly interface. Users often find it intuitive and pleasant to work with, especially for content creation and project tracking. While a few mention a learning curve, most agree that continued use makes the interface more rewarding.

Pros & cons based on reviews

Clean, modern interface that’s easy to use with minimal training.

Well-suited for collaborative work, especially in documentation-heavy environments.

The mobile app has limited functionality compared to the desktop.

The design may feel outdated or less dynamic compared to modern alternatives.

## Support and customer service

4.20 (9564)

Key reviewer takeaways

Jira provides support through email, phone (for enterprise plans), a detailed knowledge base, community forums, and support tickets. While users value the rich self-help resources and responsive support, delays in ticket resolution and onboarding challenges are common concerns.

Email/Help DeskFAQs/ForumKnowledge BasePhone Support24/7 (Live rep)Chat

Many users commend the helpfulness of the support team, the extensive documentation available, and the active community. However, some users report delayed response times, a lack of dedicated support for certain tiers, and challenges during onboarding or integration.

4.28 (2141)

Key reviewer takeaways

Confluence offers support via email/help desk, phone, live chat, 24/7 reps (for premium plans), FAQs, and a knowledge base. Users appreciate the proactive onboarding and documentation, though some report inconsistent support quality and limited language options.

Email/Help DeskFAQs/ForumKnowledge BasePhone Support24/7 (Live rep)Chat

Users appreciate the responsive service, especially during onboarding, and the availability of 24/7 support and self-help resources. However, concerns include delays in licensing responses and the limitation of English-only support, which can hinder accessibility for non-English speakers.

## Security and reliability

4.45 (15361)

Key reviewer takeaways

Jira offers enterprise-grade security with encryption in transit and at rest, customizable permissions, and integration with SAML single sign-on (SSO) and SCIM via Atlassian Guard. While users appreciate its reliability and compliance, some find the security settings complex and occasionally encounter authentication issues.

Best for:

Jira suits businesses that require granular access control, secure data handling, and compliance with standards like SOC 2, ISO/IEC 27001, and GDPR. Its integration with security tools and support for vulnerability tracking make it ideal for teams managing sensitive workflows across Scaled Agile Framework environments (SAFe).

Encryption in transit and at restData classificationSSOThreat detectionsSCIMContent scanningMobile device management

4.48 (3679)

Key reviewer takeaways

Confluence provides strong security through access controls, single sign-on, and encrypted cloud storage. It supports secure collaboration with audit logs, version control, and CASB integration. Users value its reliability, though some report issues with multi-factor authentication availability and access control complexity.

Best for:

Confluence excels in secure document collaboration, especially for teams needing centralized cloud storage, version history, and fine-grained access management. Its compliance with major standards and integration with CASB tools make it a strong choice for regulated industries and global teams.

Encryption in transit and at restData classificationSSOThreat detectionsSCIMContent scanningMobile device management

## Not a match?

Not every tool fits every team. If Jira or Confluence doesn’t meet your needs, consider these alternatives that offer similar functionality with different strengths in usability, integrations, or AI-powered features.

[Airtable](https://www.capterra.com/p/146652/Airtable/)[4.65 (2,228)](https://www.capterra.com/p/146652/Airtable/reviews/)

Best for Small Business

-   More than 36 integrations provided
-   Engagement Tracking features

[Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/)[4.49 (861)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/)

Best for Small Business

-   More than 32 integrations provided
-   Bug/Issue Capture features

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,180)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Best for Small Business

-   More than 13 integrations provided
-   For Nursing Homes features

**Sources**

1.  Our research team identified features from vendor websites (as of July 23, 2025) based on their analysis of what users find valuable or expect from project management software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

Need Help Deciding Between Jira and Confluence?

Talk to a Capterra advisor for free and get results within 15 minutes.

## Popular Comparisons

Looking for side-by-side comparisons? See how popular project management tools stack up on pricing, features, and ease of use to find the best fit for your team.

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/)

vs

[Clockify](https://www.capterra.com/p/169607/Clockify/)[4.76 (9,241)](https://www.capterra.com/p/169607/Clockify/reviews/)

$7.91/month

Price

$4.99/month

4.4

Features

4.6

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/19319-169607/JIRA-vs-Clockify)

[Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,679)](https://www.capterra.com/p/136446/Confluence/reviews/)

vs

[Google Drive](https://www.capterra.com/p/161425/Drive/)[4.77 (28,480)](https://www.capterra.com/p/161425/Drive/reviews/)

$5.42/month

Price

$7/month

4.4

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/136446-161425/Confluence-vs-Drive)

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,566)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$7.91/month

Price

$10.99/month

4.4

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/19319-184581/JIRA-vs-Asana-PM)

[Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,679)](https://www.capterra.com/p/136446/Confluence/reviews/)

vs

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,549)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

$5.42/month

Price

$7/month

4.4

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/136446-247901/Confluence-vs-Google-Workspace)

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/)

vs

[monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/)

$7.91/month

Price

$9/month

4.4

Features

4.5

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/19319-147657/JIRA-vs-monday-com)

[Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,679)](https://www.capterra.com/p/136446/Confluence/reviews/)

vs

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[4.48 (12,686)](https://www.capterra.com/p/161304/OneDrive/reviews/)

$5.42/month

Price

$1.99/month

4.4

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/136446-161304/Confluence-vs-OneDrive)

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/)

vs

[Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,525)](https://www.capterra.com/p/211559/Trello/reviews/)

$7.91/month

Price

$5/month

4.4

Features

4.3

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/19319-211559/JIRA-vs-Trello)

[Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,679)](https://www.capterra.com/p/136446/Confluence/reviews/)

vs

[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,071)](https://www.capterra.com/p/227157/Microsoft-365/reviews/)

$5.42/month

Price

$6/month

4.4

Features

4.6

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/136446-227157/Confluence-vs-Microsoft-365)

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/)

vs

[Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (2,984)](https://www.capterra.com/p/76113/Wrike/reviews/)

$7.91/month

Price

$10/month

4.4

Features

4.3

4.1

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/19319-76113/JIRA-vs-Wrike)

[Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,679)](https://www.capterra.com/p/136446/Confluence/reviews/)

vs

[monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/)

$5.42/month

Price

$9/month

4.4

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/136446-147657/Confluence-vs-monday-com)

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/)

vs

[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[4.63 (4,580)](https://www.capterra.com/p/158833/ClickUp/reviews/)

$7.91/month

Price

$10/month

4.4

Features

4.6

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/19319-158833/JIRA-vs-ClickUp)

[Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,679)](https://www.capterra.com/p/136446/Confluence/reviews/)

vs

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[4.35 (5,430)](https://www.capterra.com/p/1167/SharePoint/reviews/)

$5.42/month

Price

$5/month

4.4

Features

4.3

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/1167-136446/SharePoint-vs-Confluence)

## Frequently asked questions

What is Jira used for?

Jira is a project management and issue tracking tool primarily used by software development teams to plan, track, and manage agile projects, bugs, and tasks. It supports methodologies like Scrum and Kanban and is used for sprint planning, backlog grooming, and release tracking.

Is Jira a CRM tool?

No, Jira is not a customer relationship management (CRM) tool. It's designed for project and issue tracking, though it can be customized to handle customer-related issues or feedback.

Is Jira free to use?

Jira offers a free plan with limited features that caters to small teams or individual users. For those requiring advanced features, support for larger teams, and enhanced capabilities, Atlassian (the parent product of both Confluence and Jira) offers various paid plans tailored to meet the diverse needs of businesses.

What is Confluence used for?

Confluence is a collaborative documentation platform that creates, organizes, and shares content such as meeting notes, project plans, and knowledge bases. It’s ideal for teams needing a centralized documentation and internal communication space.

What is Confluence vs Jira?

Confluence and Jira are both Atlassian tools, but serve different purposes. Jira is designed for project and issue tracking, especially in agile environments, while Confluence is focused on documentation and team collaboration. They are often used together—Jira for managing tasks and Confluence for documenting the work.

What is Confluence used for in Agile?

Confluence helps agile teams document project requirements, conduct sprint retrospectives, maintain product roadmaps, and share valuable knowledge. Its integration with Jira allows teams to link documentation directly to development tasks, facilitating cohesive project management.

## About the authors

[Barkha Bali](https://www.capterra.com/resources/author/bbali/)

Author

Barkha Bali is a writer at Capterra, providing expert insights to help small businesses identify the right software for their needs by analyzing user reviews...

[Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/)

Editor

Caroline Rousseau is a content editor at Capterra. A former content analyst, Caroline has, for the past five years, built, written, and edited research reports...