Jira vs TapClicks: Which is a better fit?

Jake D.: My name is Jake, my company is Uni. We are one to 10 people, and my score for Jira was a four. Before we were using Trello and we didn't like it as much as Jira, because it really only was good for task management, but the tickets and organizing complex projects weren't as strong on it. We also really liked the documentation and the ability to do other things in Jira that Trello didn't offer. So in general just as we grew and had more engineers to manage and more complex software projects to manage, Jira became a better fit for our company. I chose Jira first and foremost, because the devs at my company really liked it and had experience working on it. It also allowed us to manage a front-end and backend team more easily and collaborate with ease compared to the other products we were looking at. It was affordable for startups and also supported us scaling all the way up if we were to grow our org to be much larger. As I had used it in previous companies that were bigger enterprises and saw it used for everything from documentation to ticket management to product management and development, so it just made the most sense for our org as we grew and was very affordable. Getting started with Jira was pretty easy, it took us about a week. We had a designated project manager who went about kind of setting up every user and getting the board set up the way we needed. We had engineering leads trained in how to do ticketing and how to move tickets from beginning to end pretty quickly. I think a lot of people use Jira and have experience with it coming out of school or bootcamp, so it was a pretty easy switch for us. Coming over from Trello, we found it was pretty fast to recreate the tickets and our processes from that. I think my biggest recommendation is just making sure that the engineers really want it. I think that project managers, it really caters to and has a great amount of tools for documenting, doing product recs, doing task management, QA, all of that. But I think if the devs aren't comfortable using it for pointing, using it for work management, it kind of gets out of line or doesn't get set up in a proper way. So, asking your developers to make sure that that's the tool they want and making sure it's set up in a way that's optimal for them I think makes it a much smoother transition, and easier for the business leads and product leads to engage with as well.

Julia S.: Hi, I'm Julia. I'm a project manager and I give TapClicks a five out of five. For more info, click below. So I work for a full service marketing and PR firm. We have multiple clients across the nation. We typically like to do reporting on a monthly basis on all of our digital campaigns, and anything else that we can track. We used to put everything into an Excel spreadsheet, and it became extremely cumbersome. And especially when we have multiple clients needing the same thing. And doing each report, one by one, took a lot of time. And so we decided to move to TapClicks, and that pretty much solved our problem. The reason why we chose TapClicks is the fact that we had multiple reports to do every single month. We are a small boutique agency and limited resources in terms of how much time we spent doing reporting. So we chose TapClicks to streamline the process. Also be able to provide real-time data. If one of our clients asked us, what is this campaign doing, as of right now? It's only been in existence for two weeks, is it working? We're able to pull those reports immediately. So that part was amazing. When we first started using TapClicks, it was really important for us to have the right data in the right places, for us to import it into TapClicks. We had a little bit of a learning curve there. However, they had excellent customer support. We've been using it for now, I want to say, two, maybe two and a half years, and we've got it working consistently now, and just keeping the data alive. We still do put it into spreadsheets, but it actually uploads to TapClicks every, I think every hour or whatnot. So the data is available at any time for us to use for our clients. So in terms of starting, I think it's important that you take the time with their support person to understand how the data flows. But after that, it seemed to be pretty good. For anybody that's considering getting TapClicks, I would consider how much time you spend reporting. A lot of agencies, it's a background kind of thing. Some of the clients don't really care, but I think it's important for the agency to turn around and show what their campaigns are doing and how we're spending a client's money. And this way, at least we're producing something that shows results. And for us, that was really important, but also to streamline the process so you're not spending a ton of resources internally to provide something that a client may or may not care about. But I think it's important that you show your value. So that's why we use TapClicks.