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Software development, marketing, engineering, design, operations, and IT.
Product Management, Customer Success, Customer Support, Engineering, Marketing, Sales and UX teams, IT, HR
This software is great - it provides great reports, you can customize the dashboards, it has a great way to keep track of your work, and it's really helpful for managing development.
I dislike both how it's hard for me to use and how it's hard for others to use - I run into instances of people misunderstanding the software all the time, which creates mistakes and wasted time.
I am using this tool since several months and I found this software amazing as it is very easy to handle and tracking the created Bugs, Task or Improvement tickets in excellent way.
It slows down productivity. This could be a company specific flaw but I hated always having to ask product managers for permission to access documents that I needed.
The ease of use is such a timesaver. Also the many integrations with other attlassian products is great, it really saves a lot of time and it's a great as documentation.
It can be costly and there are nasty sides on the licensing. For example, you can't use plugins for a limited number of users, and only pay for that the number of users.
I like the functionality the ability to run real time reports and issue tracking with ease. I love the collaboration amongst peers and so every stakeholder is informed.
Unable to clone the tasks when it is Done. Sometimes, my members having mistakes in cloning because sometimes the tasks that already set to Done status is unable to see the cloned one if you clone it.
I like the in app notifications, NPS and retroactively look at stats on an item I just tagged. What I really like the most is that you can tell Pendo is dedicated to constantly improving the product.
My only disappointment is that you can't easily just export the entire list of enhancement requests with the # of votes.
Ease of implementation - It was very simple to deploy Pendo on our platform and start using the product. Ease of use - the application is super easy to understand and use.
New Guides list/display - hate it with a passion; preferred the older version. Guides list is clunky, would prefer option to have a folder-like structure to manage.
Ease of implementation, fast response from support and great customer success manager who is proactive and helps us plan ahead for next steps.
Can be difficult to understand how mobile subscription works outside of your main web application.
The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.
Early on, we had some x-frames issues. That was the only problem we ever had.
Jake D.: My name is Jake, my company is Uni. We are one to 10 people, and my score for Jira was a four. Before we were using Trello and we didn't like it as much as Jira, because it really only was good for task management, but the tickets and organizing complex projects weren't as strong on it. We also really liked the documentation and the ability to do other things in Jira that Trello didn't offer. So in general just as we grew and had more engineers to manage and more complex software projects to manage, Jira became a better fit for our company. I chose Jira first and foremost, because the devs at my company really liked it and had experience working on it. It also allowed us to manage a front-end and backend team more easily and collaborate with ease compared to the other products we were looking at. It was affordable for startups and also supported us scaling all the way up if we were to grow our org to be much larger. As I had used it in previous companies that were bigger enterprises and saw it used for everything from documentation to ticket management to product management and development, so it just made the most sense for our org as we grew and was very affordable. Getting started with Jira was pretty easy, it took us about a week. We had a designated project manager who went about kind of setting up every user and getting the board set up the way we needed. We had engineering leads trained in how to do ticketing and how to move tickets from beginning to end pretty quickly. I think a lot of people use Jira and have experience with it coming out of school or bootcamp, so it was a pretty easy switch for us. Coming over from Trello, we found it was pretty fast to recreate the tickets and our processes from that. I think my biggest recommendation is just making sure that the engineers really want it. I think that project managers, it really caters to and has a great amount of tools for documenting, doing product recs, doing task management, QA, all of that. But I think if the devs aren't comfortable using it for pointing, using it for work management, it kind of gets out of line or doesn't get set up in a proper way. So, asking your developers to make sure that that's the tool they want and making sure it's set up in a way that's optimal for them I think makes it a much smoother transition, and easier for the business leads and product leads to engage with as well.
Vinay: Hi, I'm Vinay. I'm a product manager. I give Pendo five out of five. For more reviews like this, please click below. Before we subscribed to Pendo we didn't have anything to provide in-app guidance to our customers. We had a hardcoded tool tip, which was frustratingly painful to implement, and that's the reason why we wanted to choose a different provider. Pendo was a natural choice for our company. It ticked three boxes, basically. One is how easy it was to use, it didn't need a steep learning curve. And the price point was good for the company in terms of the budgeting. And also the presence it had in terms of our competitors using it, so that was an added bonus. So yeah, it ticked all three boxes so it was the right choice we made. The discovery with Pendo was slightly longer than expected, but it was well worth it because the discovery phase helped us answer the lot of questions and Pendo customer success managers understood our pain points and that made the whole process smooth. My advice recommendation for somebody who would like to subscribe to Pendo would be to gauge the market and understand what other similar providers are providing in terms of in-app guidance and the reporting side of things, and make an informed, calculated decision. Because what Pendo does is slightly better in terms of both the price points and the features that it provides. And the ease of use, that's a great bonus.
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