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Jira vs Pendo: Which is a better fit?

Updated on February 16th, 2025
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Summary
Key features rated by users
Features selected based on 1,354 reviews from Product Management users.
% Fit
High performer
Feature ratings
Task Management
4.6
Task Progress Tracking
4.5
Workflow Management
4.4
Prioritization
4.5
Collaboration Tools
4.4
% Fit
Missing features
Not enough reviews
Feature ratings
Task Management
--
Task Progress Tracking
NA
Workflow Management
4.0
Prioritization
4.5
Collaboration Tools
--
User satisfaction
4.4
User reviews15,067
Ease of use
4.1
Functionality
4.4
Value for money
4.3
Customer support
4.2
4.5
User reviews219
Ease of use
4.1
Functionality
4.3
Value for money
4.3
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Software development, marketing, engineering, design, operations, and IT.

Product Management, Customer Success, Customer Support, Engineering, Marketing, Sales and UX teams, IT, HR

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-0eb593b8-1d19-4f67-d0c4-08dbdfa5ba82
jake d
CEO
4.0

Jake D.: My name is Jake, my company is Uni. We are one to 10 people, and my score for Jira was a four. Before we were using Trello and we didn't like it as much as Jira, because it really only was good for task management, but the tickets and organizing complex projects weren't as strong on it. We also really liked the documentation and the ability to do other things in Jira that Trello didn't offer. So in general just as we grew and had more engineers to manage and more complex software projects to manage, Jira became a better fit for our company. I chose Jira first and foremost, because the devs at my company really liked it and had experience working on it. It also allowed us to manage a front-end and backend team more easily and collaborate with ease compared to the other products we were looking at. It was affordable for startups and also supported us scaling all the way up if we were to grow our org to be much larger. As I had used it in previous companies that were bigger enterprises and saw it used for everything from documentation to ticket management to product management and development, so it just made the most sense for our org as we grew and was very affordable. Getting started with Jira was pretty easy, it took us about a week. We had a designated project manager who went about kind of setting up every user and getting the board set up the way we needed. We had engineering leads trained in how to do ticketing and how to move tickets from beginning to end pretty quickly. I think a lot of people use Jira and have experience with it coming out of school or bootcamp, so it was a pretty easy switch for us. Coming over from Trello, we found it was pretty fast to recreate the tickets and our processes from that. I think my biggest recommendation is just making sure that the engineers really want it. I think that project managers, it really caters to and has a great amount of tools for documenting, doing product recs, doing task management, QA, all of that. But I think if the devs aren't comfortable using it for pointing, using it for work management, it kind of gets out of line or doesn't get set up in a proper way. So, asking your developers to make sure that that's the tool they want and making sure it's set up in a way that's optimal for them I think makes it a much smoother transition, and easier for the business leads and product leads to engage with as well.

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Vinay J
Product Manager
5.0

Vinay: Hi, I'm Vinay. I'm a product manager. I give Pendo five out of five. For more reviews like this, please click below. Before we subscribed to Pendo we didn't have anything to provide in-app guidance to our customers. We had a hardcoded tool tip, which was frustratingly painful to implement, and that's the reason why we wanted to choose a different provider. Pendo was a natural choice for our company. It ticked three boxes, basically. One is how easy it was to use, it didn't need a steep learning curve. And the price point was good for the company in terms of the budgeting. And also the presence it had in terms of our competitors using it, so that was an added bonus. So yeah, it ticked all three boxes so it was the right choice we made. The discovery with Pendo was slightly longer than expected, but it was well worth it because the discovery phase helped us answer the lot of questions and Pendo customer success managers understood our pain points and that made the whole process smooth. My advice recommendation for somebody who would like to subscribe to Pendo would be to gauge the market and understand what other similar providers are providing in terms of in-app guidance and the reporting side of things, and make an informed, calculated decision. Because what Pendo does is slightly better in terms of both the price points and the features that it provides. And the ease of use, that's a great bonus.

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User interface
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1 Video
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1 Video
19319
5 screenshots
151951
2 screenshots

Jira

Top Features
38/50
  • Customer Journey Mapping
  • Customizable Fields
  • Deadline Management
  • Document Storage
  • Email Management
  • NPS of Customers
  • Real-Time Data
  • Real-Time Updates
  • Requirements Management
  • Single Sign On
  • Task Planning
  • To-Do List
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • API
  • Calendar Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Data Import/Export
  • Drag & Drop
  • Gantt/Timeline View
  • Idea Management
  • @mentions
  • Milestone Tracking
  • Multiple Projects
  • Planning Tools
  • Prioritization
  • Product Lifecycle Management
  • Product Roadmapping
  • Progress Tracking
  • Projections
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Real-Time Notifications
  • Release Planning
  • Reporting/Analytics
  • Reporting & Statistics
  • Resource Management
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Product Management Software Features -

Pendo

36/50
Show Product Management Software Features +
Jira
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pendo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Jira
  • By Atlassian
  • Located in United States
  • Founded in 2013
Pendo
  • By Pendo.io
  • Located in United States
  • Founded in 2014
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