Jira vs Zoho One: Which is a better fit?

Jake D.: My name is Jake, my company is Uni. We are one to 10 people, and my score for Jira was a four. Before we were using Trello and we didn't like it as much as Jira, because it really only was good for task management, but the tickets and organizing complex projects weren't as strong on it. We also really liked the documentation and the ability to do other things in Jira that Trello didn't offer. So in general just as we grew and had more engineers to manage and more complex software projects to manage, Jira became a better fit for our company. I chose Jira first and foremost, because the devs at my company really liked it and had experience working on it. It also allowed us to manage a front-end and backend team more easily and collaborate with ease compared to the other products we were looking at. It was affordable for startups and also supported us scaling all the way up if we were to grow our org to be much larger. As I had used it in previous companies that were bigger enterprises and saw it used for everything from documentation to ticket management to product management and development, so it just made the most sense for our org as we grew and was very affordable. Getting started with Jira was pretty easy, it took us about a week. We had a designated project manager who went about kind of setting up every user and getting the board set up the way we needed. We had engineering leads trained in how to do ticketing and how to move tickets from beginning to end pretty quickly. I think a lot of people use Jira and have experience with it coming out of school or bootcamp, so it was a pretty easy switch for us. Coming over from Trello, we found it was pretty fast to recreate the tickets and our processes from that. I think my biggest recommendation is just making sure that the engineers really want it. I think that project managers, it really caters to and has a great amount of tools for documenting, doing product recs, doing task management, QA, all of that. But I think if the devs aren't comfortable using it for pointing, using it for work management, it kind of gets out of line or doesn't get set up in a proper way. So, asking your developers to make sure that that's the tool they want and making sure it's set up in a way that's optimal for them I think makes it a much smoother transition, and easier for the business leads and product leads to engage with as well.

Tembi G.: My name is Tembi, and I'm the director of the Young Musicians University, and that is an online music school for kids ages 4-18. We offer self-paced courses in various instruments, and I give Zoho One a five star rating. Before we tried Zoho One, we tried various platforms, but the one that we were leaning more towards was ClickUp. And ClickUp was just a way for our team members to connect, for us to have tasks and different things. But then we came across Zoho One, which offered so much more, and it was just a better choice for our company. The reasons why we ultimately went with Zoho One was because it was more so of an all-in-one solution for our business. And so everything as far as our different apps, everything basically integrated with one another, and we were able to just have more of a cohesiveness between our departments as well as enrollment and tasks and just project management and different things like that. So it's just an all-in-one solution that integrates really well. Zoho One was pretty easy as far as onboarding. They have a good team. They gave us a specialist. They assigned an individual as our, basically the person who walks us through onboarding, and so the process was really good. One of the things I really liked was that anytime I had a question, that they were pretty much available, and so that was a big plus for us as far as onboarding's concerned. The recommendation I have for someone considering Zoho One is to look at your end game. What is your end goal that you're trying to accomplish with your business? For ours, we are a virtual music school, and so we needed tools and apps that would manage a virtual space rather than an in-person. But look at your end goal and see what it is that you need, and then work from there and see if Zoho One would actually provide those resources for your business.