--- title: "Compare Jira vs BugHerd 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare BugHerd and Jira based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/19319-224784/JIRA-vs-BugHerd" page_type: "comparison" language: "en" publication_date: "2026-10-19" --- # BugHerd vs Jira Features and Cost Comparison Last updated October 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BugHerdJira2/4 selected [BugHerd](https://www.capterra.com/p/224784/BugHerd/)[4.7 (65)](https://www.capterra.com/p/224784/BugHerd/reviews/) [Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15,778)](https://www.capterra.com/p/19319/JIRA/reviews/) [## BugHerd](https://www.capterra.com/p/224784/BugHerd/)[4.7 (65)](https://www.capterra.com/p/224784/BugHerd/reviews/) Starting Price $42.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [65 reviews](#user-reviews) Positive 64 Neutral 0 Negative 1 [## Jira](https://www.capterra.com/p/19319/JIRA/)[4.4 (15,778)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $7.91/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [15,778 reviews](#user-reviews) Positive 14,416 Neutral 1,141 Negative 221 ## Summary * * * Key features rated by users Features selected based on 1,799 reviews from bug tracking software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Not enough reviews Feature ratings Bug/Issue Capture 4.7 Issue Tracking 5.0 Collaboration Tools 4.8 Access Controls/Permissions \-- Prioritization 4.7 87%Fit High performer Feature ratings Bug/Issue Capture 4.7 Issue Tracking 4.7 Collaboration Tools 4.4 Access Controls/Permissions 4.4 Prioritization 4.5 User satisfaction User satisfaction 4.7 User reviews[65](https://www.capterra.com/p/224784/BugHerd/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.6 Customer support 4.7 User satisfaction 4.4 User reviews[15,778](https://www.capterra.com/p/19319/JIRA/reviews/) Ease of use 4.1 Functionality 4.4 Value for money 4.3 Customer support 4.2 Price starts from Price starts from $42Flat Rate, Per Month - Free version - Free trial Price starts from $7.91Per User, Per Month - Free version - Free trial Best for Best for BugHerd is ideal for teams that build websites, including: Agencies, Web Developers, Web Designers, Project Managers, QA/UA Testers, Marketing Professionals and Content Creators. Best for Jira is used by software developers, marketing teams, project managers, IT departments, engineering teams, design teams, operations staff, and enterprise organizations. ## User reviews Pros & cons Iole T. pm director > "I've never worked with more convenient software....it actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is..." [See full review](https://www.capterra.com/p/224784/BugHerd/#Capterra___6417484) BV Bertus V. Senior Software Engineer > "Unable to view the captured and uploaded screenshots without opening a new window." [See full review](https://www.capterra.com/p/224784/BugHerd/#Capterra___6007267) AA Ashley A. Associate Creative Director > "I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged." [See full review](https://www.capterra.com/p/224784/BugHerd/#Capterra___3197698) DF David F. Marketing Manager > "My typical process with website errors were to call my provider and then answer a million questions and sending screen shots." [See full review](https://www.capterra.com/p/224784/BugHerd/#Capterra___2945770) [View Reviews](https://www.capterra.com/p/224784/BugHerd/reviews/) DR Dave R. Manager > "Its customizable workflows, issue tracking, dashboards, and collaboration features help development and IT teams stay organized while making it easy to monitor project status..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7183064) NY Nathan Y. Business Analyst > "I had a Jira ticket opened few years already, however still no respond received, no feedback whatsoever, even I responded another follow up note with same ticket, however no..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7167736) HA Hamza A. Video Editor and Motion Designer > "It also provides strong collaboration features eg comments,mentions and many others that allow my team and I to seamlessly upadte boards and workflows in real time." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7207527) BE Basel E. IT Manager > "There are a lot of menus, settings, boards, fields, and workflow options, so it takes time to learn where everything is. If it is not set up properly, it can also become..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7172389) YA Yousef A. Systems Engineer > "Once properly configured, it provides unparalleled visibility into project timelines, resource allocation, and issue tracking. While it can feel heavy and a bit rigid for..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7172147) AR Agnes R. Chief Executive Officer > "Everyone creates brand new, completely separate Ad-Hoc Columns for small workflow pieces rather than checking if someone else already created it (and made everyone's brain..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7173589) SL Sai L. Software Engineer > "Powerful workflow automation (especially for ticket lifecycles and SLA monitoring), robust dashboard reporting capabilities for operational visibility, and seamless integration..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) SB Shubam B. Software Developer > "The large number of configuration options, workflows, and permissions can make onboarding slower and sometimes create unnecessary process overhead for simple tasks." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) CR Carmine R. Software developer > "Jira is especially valuable for project and team collaboration because it allows different teams to work on the same workflow, share updates, leave comments, and keep everyone..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) IP Indra P. IT Manager > "The advanced features, such as automation rules, can take a bit of time to master and this might be difficult for smaller teams or if you don't have admin support." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166634) DC Deepak C. Mechanical design Engineer > "Most like about Jira is its robust collaboration capabilites, allowing teams to manage tasks,track progess,assign responsibilities and maintain transparency across projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163285) AR Agnes R. Chief Executive Officer > "Hate their licensing structure, EVERY employee needs to have a paid subscription just to be able to see a ticket, which costs way too much." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7173589) AS ANNPURNA S. Marketing Data Ops Manager > "In my work with account creation, enrichment, duplicate management, and Salesforce-related tasks, Jira made it easier to track priorities, follow up with stakeholders, and..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163175) AC Alexander C. It Manager > "Sometimes I get the problem that when several projects are updated at the same time I get flooded with notifications and important notifications get lost." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7167642) SP Susan P. HR > "It provides strong tools for managing projects, tracking tasks, collaborating with teams, and monitoring progress. While the platform can take some time to learn and may feel..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7208871) Liv P. Analyst > "Oftentimes, it is hard for users to get one on one time with support, which creates unnecessary back and forth and creates frustration when it comes to trying to solve issues..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7175352) AB Andrew B. Payroll Officer > "I like how I can customizable workflow which can fit in the different needs and the agile board works great for me as it provides me project progress in visualization." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166851) Suresh K. Senior Executive at Adecco > "Setting up complex permissions and automation rules often requires a dedicated administrator, and the software can feel quite slow to load when you have a large number of active..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7067284) SL Sai L. Software Engineer > "The platform shines when it comes to cross-functional coordination, ensuring that engineering, support, and product teams remain tightly aligned. While it does require an..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) BR Brendan R. ICQ MANAGER > "Out of the box, the user interface can feel cluttered and overwhelmingly complex, often requiring a dedicated administrator to set up and maintain properly." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163793) CR Carmine R. Software developer > "The boards, filters, dashboards, and reporting features make it easier to follow progress and identify bottlenecks. While it is not mainly a diagram creation tool, its visual..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) DC Deepak C. Mechanical design Engineer > "The software has steep learning curve and setting up workflows,permission, and configuration can require significant time and expertise." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163285) Aditya S. CAE Engineer > "Jira is excellent for organizing projects, tracking tasks, and improving team productivity, while Diagram Creation is an area where additional integrations or dedicated tools..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7212905) Guillaume T. Director of AI > "Workflows, permissions, schemes, you need someone who actually owns the configuration. If nobody does, it drifts into a mess within a few months." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7210038) Burri N. Business Analyst > "The customization options help adapt workflows based on company needs, and the platform supports better organization, transparency, and productivity across projects and teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7150601) SM Sean M. Chief Editor at deBanked > "Furthermore, the notification management is extremely aggressive by default, and I have often found myself flooded with emails for the slightest minor change in a project." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166292) KK Keith K. Field Operations Manager > "The custom workflows are great for tracking jobs from the initial dispatch all the way through completion and invoicing. Plus, the mobile app lets the guys update ticket..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7206434) Mohd J. Software Developer > "The biggest downside for me is that Jira can feel a little overwhelming at first, especially when there are lots of projects, workflows, and settings involved." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7209687) AS ANNPURNA S. Marketing Data Ops Manager > "It helped our team stay organized, track progress clearly, and maintain accountability across different operational tasks like account requests, enrichment, data cleanup, and..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163175) Koshish S. Software Development Engineer > "Page loads feel slow compared to lighter trackers, especially on boards with a lot of issues or heavy custom fields." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7212157) BB Bea B. Instructional Designer > "The ability to create complex workflows, automate repetitive tasks (via automation rules), and configure distinct issue types allows teams to work exactly how they want." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7197665) NP Neha P. Application support analyst > "Additionally, heavy customization can make workflows harder to manage, and performance may slow down when dealing with large volumes of tickets or data" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7135591) HA Hamza A. Video Editor and Motion Designer > "My experience with Jira has been very positive ,with strong functionality and exceptional customization options .It stands out as the most powerful tool with all in one task..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7207527) VR Verified Reviewer DATA ENGINEER > "You need a dedicated admin to setup the workflows and manage the panel , else it will be messy. " [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148975) IW Isla W. Senior Project Manager > "Its flexibility is a major strength, allowing us to customize workflows to fit our team's needs. While there's a learning curve, it ultimately boosts our productivity and keeps..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179809) AC Akriti C. Technical Specialist > "The mobile app functionality is decent but not impressive, making complex tasks cumbersome on smartphones." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7185896) BW Bradley W. Solutions Architect > "I like how well nested the Jira application is. Once I create a record in the risk incident space I can link it to other records and view documents, history and pretty much all..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7212421) CH Carl H. L and D Consultant > "not the simplest layout when first accessing the system and setting up tasks etc is extremely clunky until you get used to the system logic- even slight changes can cause..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7040224) EA Estrela A. Software AI Engineer > "Jira gives room for a lot of customization when working: swim lanes, filters, projects, workflows,... its nice to know that depending on the project you're in you can have it..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7164387) IW Isla W. Senior Project Manager > "The interface can feel a bit cluttered sometimes, and finding specific settings can take a bit to figure out." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179809) Luke H. Learning and Development Manager > "Using it to communicate with both our field users and our office staff, for various departments and projects is wonderful. And it scales really well for bigger and smaller..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7198519) AG Anna G. Channel Marketing Manager > "The downside of Jira is that it offers too many options, which tends to make setting up workflows difficult." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7185435) YA Yousef A. Systems Engineer > "The deep level of customization for workflows, fields, and permissions allows it to adapt perfectly to enterprise IT environments." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7172147) HG Herbert G. Portfolio Management > "Resource management could be difficult at the begining to define the capacity and time dedicated to each project" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7210463) AD Arnold D. Senior excutive > "In a fast-paced environment like iQor, having a tool that keeps teams aligned, tracks progress in real time, and provides clear accountability is incredibly valuable." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7165411) VF Vincenza F. Software Engineer > "Searching for older issues isn't always intuitive, and some pages take longer to load in large repositories." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7191255) HB Hannah B. Senior SEO and Content Manager > "I can easily assign work, set priorities, track deadlines, and collaborate with writers, developers, and designers in one place." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7199729) RV Rakhi V. QA Lead > "It can get noisy and cluttered, especially on larger projects—important updates sometimes get buried in comments, notifications, and long ticket histories." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7120022) Liv P. Analyst > "Jira is a valuable project management tool that helps teams track progress, manage priorities, and stay aligned on key deliverables." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7175352) SR Sandra R. Program Manager > "sometimes new responses dont show up as an email notification which creates delays as I have to look directly in Jira if there's any update on my request" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7075347) BB Bea B. Instructional Designer > "Jira’s greatest strength is its unmatched customizability for Agile workflows. Whether you follow Scrum, Kanban, or a hybrid approach, Jira can be tailored to fit your exact..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7197665) VR Verified Reviewer Product Manager > "The system feels slow when you have a large number of tickets loaded, and setting up permissions or automation rules properly often requires a dedicated administrator." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7078294) ML Marine L. Assistant Project Manager > "Jira enhances my project management sector by allowing me to track on ongoing projects and manage tasks more effectively." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7205893) GO Gabriella O. Human resources manager > "Jira is complex,cluttered and slow with too many settings and notifications for simple task." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7206429) SB Shubam B. Software Developer > "At the same time, there’s a learning curve, and the platform can feel overly complex for smaller teams or lightweight projects. Once workflows are properly configured, though,..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) SL Sai L. Software Engineer > "Steep learning curve for new users and that the extensive configuration options can sometimes feel overwhelming or complex to set up initially." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) SL Sai L. Software Engineer > "It serves as an incredibly reliable and scalable foundation for managing ticket lifecycles, monitoring SLAs, and enforcing team accountability." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170063) HV Hrithik V. Software Engineer - Trading Systems > "Large projects can also become noisy if teams don't stay disciplined about statuses and ticket hygiene." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7159215) SB Shubam B. Software Developer > "Dashboards, filters, and reporting tools make it easy to see progress, blockers, and team workload at a glance, which is especially useful in collaborative or distributed teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) EA Estrela A. Software AI Engineer > "When you tag someone in a comment they don't receive an email or any kid of nudge, so they actually might miss the tag." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7164387) Syed S. Senior Consultant > "What I like most about Jira is its unparalleled flexibility in managing sprint backlogs and customizing agile boards." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179298) AS ANNPURNA S. Marketing Data Ops Manager > "At times, some workflows also felt more manual than needed, especially for repetitive follow-ups or status updates." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163175) SK Spandan K. application developer > "Jira is a powerful project management and issue-tracking platform that offers excellent flexibility for managing software development and business projects." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179838) Komal G. Process Associate > "One challenge I experienced was with email-based ticket creation and status tracking." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7185270) BH Braden H. Senior Product Designer > "The ability to customize workflows helps keep design reviews, approvals, and handoffs structured." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7195374) Aniket K. Software Engineer > "Also, performance can sometimes slow down when working on large projects, which can affect productivity." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143841) Vinit C. Trainee > "It helps maintain transparency, assign ownership, monitor progress, and manage timelines effectively." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7155810) Ravi V. QA > "Jira the word itself sound little technical and so is the tool which is little bit unfriendly to non technical users and takes a bit learning curve." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7200380) CR Carmine R. Software developer > "I also appreciate its flexibility: it can be adapted to different types of projects, from simple task management to more complex workflows involving multiple teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) VR Verified Reviewer Talent Aquisition Specialist > "There are times I wish I had the ability to filter based on different things that are not options." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7144219) Dhvani P. Full Stack developer > "I especially like the ability to assign tasks, set priorities, add comments, and follow the complete history of an issue." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7207137) VR Verified Reviewer Product Manager > "The interface is slow at times, and admin-level configuration creates dependencies that make even small changes harder than they should be." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7046832) SB Shubam B. Software Developer > "I found it very effective for sprint planning, backlog management, task tracking, and maintaining transparency across teams." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7148814) AY Aaron Y. Software Developer > "My only fault that I can find with Jira is probably the ticket searching system, through the search bar." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7159857) KG Kregg G. Agile Team Lead > "Its strength is on allowing dispersed teams to collaborate on requirements, development, testing, and release of software and product stories (items that define a specific need..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7047222) CR Carmine R. Software developer > "The learning curve is probably the main downside, particularly for people who are not used to project management tools or agile workflows." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7166466) WH William H. Mobile Marketing Account Executive > "Jira has provided me with a better insight into how all the moving components in our mobile campaigns, such as copy requests and tech changes and approvals, are tracked." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7066046) Matt B. Director of Products > "I'm unable to use the mobile app's push/badge notifications because there's no way of marking one as unread after opening it." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7081631) Kevin P. Products infrastructure Specialist > "big capabilities provided for my team to receive and manage all requests, tasks and minimize efforts on ordering all, has a lot of connections and integrations, confluence is..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7066574) RS Ricky S. VP World Class Maintenance Maintenance and Reliability > "The abundance of configuration menus can sometimes make navigation overly complex." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7193613) Connor W. Account Executive > "I have used Jira expanding over many different industries - what I enjoy most about it is ease of use, visibility of work, and digestible interface." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7191753) BR Brendan R. ICQ MANAGER > "Out of the box, the user interface can feel cluttered and overwhelmingly complex, often requiring a dedicated administrator to set up and maintain properly." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7163793) Matisse D. Maketing Coördinator > "Jira also has a great overview off all your relevant sections." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7153444) IW Isla W. Senior Project Manager > "The interface can feel a bit cluttered sometimes, and finding specific settings can take a bit to figure out." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7179809) TF Tiffany F. Threat Intelligence Analyst > "I’ve used other software/platforms, like planner and be far Jira has a better user friendly interface." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7081462) Aniket K. Software Engineer > "The interface can feel a bit cluttered and confusing at first." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143841) ST Shirley T. Professional Development Lead > "It took a little time to learn, but once you understand the interface, it starts to make sense." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7071162) MM Mariya M. Assistant professor > "Interface may feel little bit tough for new users." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7170766) Denis M. Recruiter > "I really rely on the integrations with Confluence and GitHub - it’s incredibly helpful to see code commits or doc pages linked directly to a ticket so I don't have to go digging..." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7140510) AH Ahmed H. Freelancer > "The number of software integrations is not extensive." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6784891) MK Marwan K. Cloud admin > "The integration with other Atlassian tools (like Confluence and Bitbucket) is seamless, and automation rules save time on repetitive tasks." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6826648) JL Jason L. software engineer > "some integration on the third-party software not working as expected" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6234303) SA Samer A. Open source contribution > "Jira is good, but I had to leave it for Asana when my use case changed and found the latter is as useful and provides the integrations and features more suitable." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7111263) AG Arkangshu G. Owner > "The least i like about jira is having limited number of software integration" [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6237194) Wren W. Office Administrator > "The integrations with Confluence, Git tools, and automation features are major advantages." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7059453) KR Khatibur R. platform engineer > "Sometime jira get hung and we have re-open it and it we have some third party tools we are not able to integrate with Jira." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___4976323) NS Norberto S. AC > "Reliable and very easy to use." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7198578) Matisse D. Maketing Coördinator > "It’s quite hard in the beginning to find the specific article you are looking for." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7153444) Luke H. Learning and Development Manager > "Very easy to use." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7198519) VR Verified Reviewer Functional Analyst > "If a user is unfamiliar with tools like Jira, it can be slighlty difficult to learn." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7118856) AR Alex R. Project Managed > "Easy to use and would recommend them to everyone." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7165965) VR Verified Reviewer Software Engineer > "It’s not the easiest tool to pick up in the beginning." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7143688) Chitransh G. Consultant > "Initially u need to learn the operations but once its done its easy to use." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7039674) RD Raven D. Deactivations Specialist > "I disliked that sometimes the functions weren’t always easy to use at certain times." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6763096) GY Greg Y. Head of Customer Experience > "From a customer experience angle, the integration with our support platform, Zendesk, allows us to easily track issues and communicate them with customers." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6584596) AR Agnes R. Chief Executive Officer > "I think the 5 API request per second limitation is absurd." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7173589) EO Elias O. Data Engineer > "Has basically everything, and gives you the ability to power things up even further by programming custom logics, both inside the tool and outside, by using its API." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6613759) VR Verified Reviewer QA Engineer > "Customer support mostly redirects you to documentation which isn't always helpful for specific issues." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7138606) DL Drew L. SR SYS Admin > "It's been great - it's helped us reduce customer assistance times, and it also helps us keep track of our own progress internally, in a secure manner." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7134529) BZ Brian Z. Technical Director > "There is a mobile app, but there are many limitations, and it used more for updates rather than working within the app." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6774047) KG Kregg G. Agile Team Lead > "Custom support for Jira is well suited to provide a higher level of support to administrators, regardless of the size of the enterprise." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___7047222) LM Laure M. Director of Product > "The hierarchy, while flexible, can be daunting and too complex for smaller enterprise clients/startup." [See full review](https://www.capterra.com/p/19319/JIRA/#Capterra___6844052) [View Reviews](https://www.capterra.com/p/19319/JIRA/reviews/) ## User interface 4.68 (65) [Jira](https://www.capterra.com/p/19319/JIRA/) 4.45 (15,778) ### Features BugHerd 29/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - Alerts/Notifications - API - Assignment Management - Audit Trail - Backlog Management - Bug History - Bug/Issue Capture - Bug Tracking - Charting - Code Repository Integration - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Fields - Customizable Reports - Customizable Templates - Data Retention - Data Visualization - Drag & Drop - Email Management - Feedback Management - File Management - Generative AI - Issue Management - Issue Tracking - Knowledge Base Management - @mentions - Monitoring - Multiple Projects - Natural Language Interaction - Prioritization - Proactive Assistance - Progress Tracking - Projections - Project Management - Project Planning - Project Time Tracking - Real-Time Notifications - Real-Time Updates - Reporting/Analytics - Reporting & Statistics - Single Sign On - Status Tracking - Tagging [See all features](https://www.capterra.com/p/224784/BugHerd/#features) Jira Top features 36/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Agile Methodologies - AI Copilot - Alerts/Notifications - API - Assignment Management - Audit Trail - Backlog Management - Bug History - Bug/Issue Capture - Bug Tracking - Charting - Code Repository Integration - Collaboration Tools - Commenting/Notes - Configurable Workflow - Customizable Fields - Customizable Reports - Customizable Templates - Data Retention - Data Visualization - Drag & Drop - Email Management - Feedback Management - File Management - Generative AI - Issue Management - Issue Tracking - Knowledge Base Management - @mentions - Monitoring - Multiple Projects - Natural Language Interaction - Prioritization - Proactive Assistance - Progress Tracking - Projections - Project Management - Project Planning - Project Time Tracking - Real-Time Notifications - Real-Time Updates - Reporting/Analytics - Reporting & Statistics - Single Sign On - Status Tracking - Tagging [See all features](https://www.capterra.com/p/19319/JIRA/#features) ### Recognition No recognitions have been awarded to BugHerd Jira is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support BugHerd Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Jira Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BugHerd - By Splitrock Studio - Located in Australia - Founded in 2010 Jira - By Atlassian - Located in United States - Founded in 2013 ## 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