BuildOps vs Zoho FSM: Which is a better fit?

Definitely a good value - nice offerings at the right price. Great experiences with customer service.

For example, the inability to delete a job that's been created in error and the only option available is to cancel the job and leave it in the system.

There have been great improvements over the past year, and I appreciate all of the time and effort the team has put into these continuous improvement efforts.

So you would think after expressing all this the implementation manager would get some help. No, they let him squirm and struggle.

From the Beginning , Middle and Now they have the best and fastest customer service. Training and implementation with Colleen made what seemed impossible very possible and was a pleasure to work with.

I don't like the glitches, sometimes it will change what you enter or default to previous data.

The speed is amazing and the ability to get to the information you need is so easy because it can be found in many different ways.

I want to be able to change the colors to indicate different types or jobs/workorders. Same with the drop down from the jobs tab.

Now I can't imagine working without FSM. I see how everything is only getting better and I really enjoy being in contact with competent, responsive and friendly staff.

Still looking at different ways to label requests. The default does not work well for us.

So far it has been great, everything I was looking for. The integration with Zoho Books/Inventory is a lifesaver.

The beginning was difficult. We first had to get used to it.

Additionally, [sensitive content hidden] was very good at explaining the product during pre-sales, and [sensitive content hidden] has been amazing throughout the onboarding process.

Ui is not satisfying compared with other zoho products.

The onboarding process has been seamless and extremely efficient. The aftersales support is the best in the industry.