TeamViewer Remote vs Datto RMM: Which is a better fit?

This software has great image quality compared to other remote software products. The ability to text and voice chat through the computers is great for remote support during the pandemic.

I have used it for 7 yrs and about 10 times I have been unable to connect with Teamviewer and that is frustrating (just drive into work).

I use this application a little because there is not alwais training , but the times I use it has been very useful to help someone and receive help remotely, so I recommend.

Expensive and the software can wrongly detect you are a business and block further access until you pay for a license.

Teamviewer has been around for a while and has established itself as being a solid, secure product for remote access. I like its ability for screen mirroring and file transfer abilities.

The worst part or most aggravating part of the software is the constant ads/pop ups to get you to upgrade to the newer version. Then the older versions are not compatible with the newer versions.

Its fast, simple & honestly a lifesaver. Having software like this makes any difficulties that require me to need help, so helpful.

It's slow and clunky, often having trouble launching. Their new Web Monitoring product which replaced Monitis is half-baked and missing features, we are unable to use it.

Well laid out dashboard and good documentation, patch management it great and support is helpful.

When a job has failed, maybe we can gather more specific data for troubleshooting purposes.

Overall it was a great product. We used this along with some other Datto products all of which we liked.

Once connected it would sometime leave the users desktop all black until they rebooted.

Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.

Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.

Ease of use with deployment. Great product to remote manage machines.

Patching and patch management is a bit of a mixed bag. Hard to sometimes figure out what is going on with patches.