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JIRA Service Management vs Fronter: Which is a better fit?

Updated on February 4th, 2025
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Summary
Key features rated by users
Features selected based on 2,135 reviews from Bug Tracking users.
% Fit
Missing features
Feature ratings
Bug/Issue Capture
4.6
Task Progress Tracking
NA
Prioritization
4.4
Task Management
4.6
Collaboration Tools
4.3
% Fit
Missing features
Not enough reviews
Feature ratings
Bug/Issue Capture
5.0
Task Progress Tracking
NA
Prioritization
NA
Task Management
NA
Collaboration Tools
5.0
User satisfaction
4.5
User reviews706
Ease of use
4.2
Functionality
4.5
Value for money
4.3
Customer support
4.3
5.0
User reviews10
Ease of use
4.7
Functionality
4.9
Value for money
5.0
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

Fronter helps you effortlessly collaborate with designers to turn mockups into the design experiences. Use it to collect feedback and communicate it. It allows you to extract and solve bugs

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-a68d19e0-6bf8-4350-a4b3-08dc6003b090
Heena K
Client Services Lead- EMEA
4.0

Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.

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227102
5 screenshots
195363
5 screenshots

JIRA Service Management

Top Features
28/50
  • Activity Dashboard
  • Agile Methodologies
  • Bug Tracking
  • Charting
  • Code Repository Integration
  • Configurable Workflow
  • Data Visualization
  • Drag & Drop
  • File Management
  • @mentions
  • Monitoring
  • Multiple Projects
  • Progress Tracking
  • Projections
  • Project Planning
  • Project Time Tracking
  • Real-Time Notifications
  • Single Sign On
  • Tagging
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Bug/Issue Capture
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Feedback Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Prioritization
  • Project Management
  • Real-Time Updates
  • Reporting/Analytics
  • Reporting & Statistics
  • Status Tracking
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Bug Tracking Software Features -

Fronter

6/50
Show Bug Tracking Software Features +

JIRA Service Management

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Fronter

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JIRA Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Fronter
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JIRA Service Management
  • By Atlassian
  • Located in United States
  • Founded in 2013
Fronter
  • By Appilot
  • Located in Spain
  • Founded in 1
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