# Compare Carepatron vs Klara 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Carepatron and Klara based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/195467-203066/Care-Patron-vs-Klara

---

# Carepatron vs Klara Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CarepatronKlara2/4 selected

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.4 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

[Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

[## Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.4 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.3

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

LM

SG

Based on [858 reviews](#user-reviews)

Positive

768

Neutral

72

Negative

18

[## Klara](https://www.capterra.com/p/203066/Klara/)[4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.8

Customer Service

4.5

Reviews Sentiment

LL

KE

Based on [211 reviews](#user-reviews)

Positive

196

Neutral

8

Negative

7

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 17,260 reviews from appointment scheduling software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

69%Fit

Missing features

Feature ratings

Appointment Management

4.6

Online Booking

4.5

Calendar Management

4.5

Credit Card Processing

3.0

Availability Management

NA

63%Fit

Missing features

Not enough reviews

Feature ratings

Appointment Management

4.7

Online Booking

4.8

Calendar Management

4.6

Credit Card Processing

NA

Availability Management

\--

User satisfaction

User satisfaction

4.4

User reviews[858](https://www.capterra.com/p/195467/Care-Patron/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.6

Customer support

4.5

User satisfaction

4.6

User reviews[211](https://www.capterra.com/p/203066/Klara/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Therapists, counselors, health coaches, mental health professionals, nurses, general practitioners, physical therapists, psychiatrists, psychologists, social workers, dietitians, and chiropractors.

Best for

Medical practices across OBGYN, family medicine, pediatrics, otolaryngology, and many other specialties use Klara to improve patient experience while streamlining internal administrative workflows.

## User reviews

Pros & cons

LM

Logan M.

Clinic Director

> "Carepatron makes it easy for us to deliver high quality assessment, counselling, and therapy services by automating the bulk of admin, from schedule and appointment management to..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117936)

MT

Megan T.

Owner

> "Automatic return to weekly calendar (no matter the setting), when scheduling clients - it seems as there are a lot of selections to click before confirmation, and creating a document..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115354)

SG

Shea G.

Counselor

> "CarePatron allows me to securely store notes, schedule appointments, manage private pay patient fee collection, and more, from a single platform that's mostly intuitive to use."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118585)

IK

Inge K.

Counsellor

> "Not as intuitive as the leading platform in Canada when it comes to setting up how clients view calendar availability/scheduling, but I’m still learning this. When creating templates..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7127463)

VS

VANESSA S.

CEO

> "The system is user-friendly, supports my workflow as a guardian and conservator, and allows me to maintain organized and compliant records for my clients."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115325)

JC

Jo C.

Practice Manager

> "there is no capacity to alter introductory letter (to use local language greetings etc) unless through workflow...but workflow doesn't allow different intake options so again, it has..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115840)

JC

Jennifer C.

Independent Contractor

> "It is a money saver and over all it is good for note taking, the ability for my clients to book easily, it creates unique codes to meet for each session."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115338)

NM

Nushka M.

Clinical Psychologist

> "The video-call platform needs serious fixes - 70% of the time I can't see clients waiting in the room, or they have troubles being let in the call, this is a waste of clinical time..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117923)

GH

Gillian H.

Founder and Program Director

> "CarePatron offers unusually strong value for clinicians by combining scheduling, documentation, telehealth, billing, and secure client communication into a single, streamlined..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117340)

NN

Natalie N.

Licensed Clinical Social Work

> "Carepatron doesn't feel like a program that was created for therapists to use. When a client or potential client fills out paperwork, it doesn't automatically update personal..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7126038)

DW

Daniel W.

Owner

> "It offers a user-friendly interface, streamlined workflows, and practical tools that make managing clients, notes, and scheduling far more efficient."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120359)

AS

Amanda S.

Pediatric Occupational Therapist

> "Additionally, the signature feature could be improved—it does not save my signature, so I have to re-enter it for each client, which becomes repetitive and time-consuming."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7122161)

LG

LUDIVINA G.

Administrator

> "I truly enjoy Carepatron and it essentially has really helped my agency to keep records of clients in one place and it allows clients to log in as well and keep up with their care."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120415)

MM

Moises M.

Speech therapist

> "Also my calendar/appointments dont display my properly on the mobile app, when the appointments are displayed on my computer."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117865)

BJ

Barry J.

Therapist

> "Scheduling & Reminders – Built-in scheduling features with automated text and email reminders help reduce no-shows and keep your calendar organized."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118034)

KB

Kate B.

Clinical Psychologist

> "Also that there's no way to automate scoring of questionnaires, and some automated reminders cannot be modified as far as I can tell."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7122465)

CH

Caroline H.

Psychotherapist

> "Also, the ability to use the mobile or desktop option makes it more desirable, as well as the opportunity to be able to sync your Carepatron calendar to your Google calendar."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116069)

JC

Jennifer C.

Independent Contractor

> "I work in a group practice and it doesn't have the technology to say book with me directly, which can be confusing for clients, who then find themselves booked with other clinicians..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115338)

TH

Tina H.

SLP

> "I’ve had a good enough experience that I’ve already referred two colleagues to start using it as well, which speaks to the value I see in the platform. While there are still areas..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118159)

TW

Taylor W.

Owner and President

> "I wish there was a an option to hold a virtual appointment with a window to take notes at the same time versus opening another tab which can cause some issues."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7121623)

KV

Krishna V.

Owner and founder

> "I also find myself having to regularly clear cookies and cache to keep things running smoothly, and even then, I occasionally encounter errors like “something isn’t right.” Despite..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115311)

KC

Kathleen C.

Counsellor

> "it maybe asks them to log in when they click on the carepatron video link so sometimes i have to switch to google meet to accomodate them, but i don't experience their side of things..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117882)

AD

Amy D.

Genetic Counselor

> "I really enjoy the flexibility and customization abilities for setting up different services and availability, and my clients have had good booking experiences as a result."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7122369)

TT

Teresa T.

Licensed Professional Counselor

> "I dont like that all my emails appear there rather than just e ails from clients forcing me to either have no link to email or a paid version due to volume of spam email i receive. "

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115374)

JC

Jessica C.

Clinician

> "There are a large number of forms, assessments, templates, etc, that are easy to customize for my practice. Or I can easily upload my own forms, which Carepatron formats for me. "

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115668)

SB

Sabrina B.

CCS Administrator

> "At this time, we do not need features like billing or appointment reminders, so the cost feels high relative to our needs."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117871)

JG

Jesus G.

Case worker

> "I like how it makes scheduling simple, and all the worksheets and different forms it has; they help me handle my patients more effectively and with ease."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7122621)

AF

Aaron F.

APRN

> "Unable to auto bill When on a support call, the person was unfamiliar with how to set up the e-prescribe system or if it was capable to prescribe compounding medication."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7124585)

CH

Caroline H.

Psychotherapist

> "Another invaluable feature is the possibility to transcribe client notes which can be stored chronologically on the system."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116069)

TD

Tanya D.

Mental health, counselling, psychotherapy

> "One limitation is the lack of real-time support—assistance is primarily handled through email, which can be inconvenient when something urgent comes up."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115720)

DH

Diana H.

supervisor

> "It makes appointment scheduling, reminders, and patient record management simple and efficient, helping streamline daily operations."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120899)

VR

Verified Reviewer

Owner and Clinician

> "The 1 GB free account is misrepresented. Once you hit the 1 GB you lose access to EVERYTHING unless you pay for the upgrade."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7141570)

AS

Amanda S.

Pediatric Occupational Therapist

> "Sharing documents, sending intake forms, and keeping everything organized in one place has streamlined my workflow significantly."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7122161)

RC

Ruby C.

Occupational Therapist Owner

> "I also find it inconvenient that I have to create a separate profile for parents instead of having all relevant information under one unified family profile."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7124231)

AE

Aly E.

Owner

> "The value for money is nice as there are templates for notes and paperwork, AI, video conferencing, and it's streamlined."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116691)

NV

Nadine V.

Counsellor

> "There is a lack of customisation with some of the workflow and there were some glitches depending on the browser as well."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7119006)

RC

Raechel C.

CEO Marriage and Family Therapist

> "I felt like the notes features, customizability and now having integrated insurance and Ai make CarePatron a top of the line platform."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116321)

NL

Nicole L.

Physiotherapist

> "For some reason, the method of sending out fillable intake forms for patients to complete doesn't seem to work smoothly."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115401)

JC

Jessica C.

Clinician

> "The best feature is the AI assistant - I can get answers to any questions in real time, and the answers are detailed and easy to follow to fix whatever issue I am stuck on. "

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115668)

DK

Donna K.

Physical Therapist

> "Constantly needs refreshing to be updated and does not indicate if no longer saving (so sometimes causes changes on notes not to be saved while updating."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115818)

BA

Brian A.

Staff Counselor

> "Having a quick and easy way to access these materials for clients has made my job much easier. Plus the incredible talent of the community shines through with the ability to share..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117996)

TH

Tina H.

SLP

> "As a pediatric therapist, I often have to manually adjust names in emails, which can be time-consuming and less efficient."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118159)

KH

Kelly H.

Licensed Therapist

> "On my desktop, I have the app, so I don't have to worry about toggling between browsers/tabs when working on other things simultaneously, as it has it's own window and place on my..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118163)

ME

Mary E.

Therapist

> "I also am not a big fan of the billing system mostly because there is not autopay feature and my clients have had trouble navigating it."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118133)

AC

Alli C.

Occupational Therapist

> "Being able to do HiPPA video calls, have clients manage their own appointments, and utilize transcribing/AI makes it totally worth the money."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115609)

PP

Persefoni P.

Psychologist

> "cannot customize the messages to the clients: send invoices, reminders, etc."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115364)

DE

Danielle E.

Therapist

> "I enjoy the wide variety of client record templates and note templates that you can use and customize to your needs."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115332)

MC

Miriam C.

Coach

> "I am unable to send different forms for different services when a client books a service."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115751)

SC

Sam C.

Music Therapist, Board-Certified

> "overall, it is a great free option for EHR, combining tools together like zoom, calendars, and billing in one spot."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120170)

NL

Nicole L.

Physiotherapist

> "I can send the forms but there always seem to be some errors or miscommunication in how the patient can respond/input their data."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115401)

DP

Devon P.

Therapist

> "It allows me to tailor the platform to my specific clinical needs without the overhead of more complex systems."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118765)

CH

Caroline H.

Psychotherapist

> "It also seems to require the page being refreshed quite frequently & clients reminders usually thought to be misrecognised as a likely scam."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116069)

JT

Jaya T.

administrator

> "For the price, you get a surprising amount of functionality — documentation, scheduling, client management, and AI Scribe all in one place."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7121909)

SK

Scott K.

Speech Pathologist

> "The only negatives would be the limited cloud storage and no automatic email reminders for appointments."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115297)

NR

Nicola R.

Counsellor and Clinical Supervisor

> "I am able to easily create templates for notes, electronic consent forms, emails etc."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115691)

RC

Ruby C.

Occupational Therapist Owner

> "The claims submission feature is not very user-friendly, which makes billing more cumbersome than it should be."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7124231)

JM

Jessica M.

Clinical Psychologist

> "The booking system and reminders are automated and eliminate unnecessary admin work so I can focus more on the clinical work."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118995)

RC

Reyenne C.

Speech-Language Pathologist

> "There is still a lot that is unclear about how relationships work with this and what is best in the system (like using the same email, phone number, etc.)."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7122647)

HD

Heather D.

Psychotherapist

> "I have also enjoyed that I can access Carepatron from my phone as that has been helpful to be able to manage my appointments and patient records."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115418)

SB

Samantha B.

CEO, Therapist

> "My practice lost money daily for missed sessions due to non working links and patients could never sign in."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120440)

HW

Hannah W.

Speech Language Pathologist

> "I really like that Carepatron is a one stop shop for all my needs including billing, documentation, scheduling, etc."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118017)

AM

Amy M.

Mental Health Therapist

> "I did not have good luck with the video platform and went back to using Doximity after comparing and contrasting with my clients we made this joint agreement."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116325)

RU

Roxana U.

Therapist

> "I like that CarePatron has a lot of templates to use and different features for types of services as well as how easy it is to send documents through the portals."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115377)

KP

Kassandra P.

LMFT

> "It was not functional for my therapy practice as you could not have a multiple client account for families or couples."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117893)

JG

Jesus G.

Case worker

> "Booking appointments is smooth, and it allows me to send reminders to my staff and clients."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7122621)

FE

Frieda E.

Audiologist

> "It's a shame I can't set up reminders automatically to be send out for customer birthdays and when it's flow up time."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115305)

AF

Alecia F.

License Professional Counseling

> "It provides a free library of forms that can be accessed and modified to tailor your own needs."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115590)

MF

Matt F.

Owner and Practitioner

> "I do wish I could organize my documentation and intake forms differently instead of the current work flow."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117885)

JEB

John-Eduard B.

CEO

> "The load of sending intake documents is relieved as well and I can download the documents from Carepatron to the clients' files."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120789)

AC

Alli C.

Occupational Therapist

> "I can't change the templates for emails that go out with invoices or appointments."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115609)

LT

Libby T.

PT Owner

> "I enjoy the appointment reminders, the client relationship tags and the customizability of the templates. "

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115432)

RC

Ruby C.

Occupational Therapist Owner

> "few workflow limitations that make documentation and administrative tasks more time-consuming than they need to be."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7124231)

EC

Emily C.

Counsellor

> "There are some aspects, like the video call option and synching calendars that I haven't tried yet, but I think these will also be useful."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117962)

ES

Emily S.

Therapist

> "More concerning, we’ve experienced multiple outages—including during telehealth sessions—which is extremely frustrating and unprofessional when working with clients."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115436)

HM

Hannah M.

Chief Clinical Officer

> "I also appreciate the platform’s accessibility for both clinicians and clients, which supports engagement and reduces administrative burden."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7121366)

PD

Patti D.

Scheduling, intakes, invoicing and accepting payments

> "The invoicing and accepting payments is not as clear as the app that we were previously using."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118028)

KL

Kai L.

Youth Development Lead

> "CarePatron is an excellent software that has made management, client engagement, and appointment reminders easier than ever before!"

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118759)

EH

Ella H.

Speech therapist

> "Some features that I have technical issues to make changes e.g., the visit signature."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115581)

JG

JUSTINE G.

Counsellor

> "I like the automated workflows such as client reminders and sending intake forms."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120358)

HR

Haley R.

registrar

> "It often made navigating the platform feel disjointed and slow, which disrupted my workflow."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7125411)

[View Reviews](https://www.capterra.com/p/195467/Care-Patron/reviews/)

LL

LaWanda L.

Patient Coordinator

> "As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708691)

NP

Nisa P.

Practice Administrator

> "Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6817738)

KE

Kate E.

Senior Revenue Cycle Advisor

> "Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments,..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124)

CY

Corinn Y.

Medical Esthetician

> "I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870)

FS

Faith S.

Practice Manager

> "Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701342)

AW

Alexis W.

Site Manager

> "I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981)

NM

Noel M.

Office Manager

> "We like our support rep and we like that it is integrated with our practice management software, When the system is down there..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640)

RL

Roberto L.

Clinic Coordinator

> "The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6717656)

AP

Andrea P.

Medical Assistant

> "We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063)

AB

ANNA B.

SCHEDULER

> "PATIENTS ARE JUST CREATING AN ACCOUNT WITHOUT KNOWING IF THEY HAVE BEEN HERE BEFORE, SO WE GET DUPLICATE OR TRIPLICATE ACCOUNTS..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6719154)

CN

Cassie N.

Biologic Coordinator

> "I find it extremely helpful being able to see if patient's have read your messages and that you can assign a "response" to you..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708970)

AK

Amanda K.

Chief Operating Officer

> "The forms process between ModMed and Klara is also not as robust as it should be which results in duplicative work for the..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704)

MG

Michelle G.

Operations Manager

> "I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6749751)

EB

Erin B.

Medical Assistant Supervisor

> "can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709000)

BC

Becky C.

Medical Assistant

> "So I can take care of the message quickly I also like that I can copy and paste the message and put it in there charts."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724194)

TE

Taya E.

Medical Assistant

> "This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708750)

AW

Alexis W.

Site Manager

> "I like being able to send and receive attachments, have patients do their intake forms online, etc."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700981)

IS

Isobel S.

Admin Manager

> "When the automated messages get sent out, it bumps a patients message up and we sometimes miss it."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700803)

MA

Michelle A.

Director of Operations

> "My experience with Klara has been a very positive one that has improved our workflow, confirmations, cancellations, reschedules..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6729013)

SW

Skylar W.

Front Desk Coordinator

> "Having to upload patient phone number from the system and you can't message the patient until that's done."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643)

ED

Elizabeth D.

Administrative Assistant

> "We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708609)

LD

Lisa D.

Credentialing and HIM

> "Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716136)

NR

Natalya R.

Patient Service Coordinator

> "It makes it easier to communicate with patients that are unable to answer a phone call, in a way that's more secure than an..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708601)

JW

Jay W.

Healthcare Coordinator

> "Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268)

JW

Jay W.

Healthcare Coordinator

> "I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716268)

EV

Emolee V.

Registered Nurse

> "I also have trouble explaining to patients how it works, and there is great resistance when they do not understand how to log..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6702564)

CM

Courtney M.

Nurse Practitioner

> "I like being able to send multiple invites and see them on my home page to see who’s joined or not."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708660)

AB

Alexis B.

Front Desk

> "Hard to merge patients together when they have multiple accounts"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701216)

SA

Sarah A.

Physician Assistant

> "I like the instant messaging service and the way you can see when patients have read providers’ messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716573)

MD

Maria D.

cfo

> "You have to do everything on line can not speak to a human being and when you finally get someone they do not know what they..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679)

KE

Kate E.

Senior Revenue Cycle Advisor

> "I love how you can assign conversations and send attachments and how it lists the patient account number!"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716124)

TF

Tami F.

Practice Administrator

> "That the "unread" messages from the patients go back into our inbox."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700771)

SB

Stephanie B.

Patient Coordinator

> "I feel that patient's will respond faster to a Klara Message then if I leave a message on their answering service."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6701078)

AV

Angela V.

Medical assistant

> "The web site logs out too many times I have to log in again and again"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6704856)

SW

Skylar W.

Front Desk Coordinator

> "Avoids "phone tag" and is great for gathering insurance and identification info prior to appointments."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708643)

TR

Tina R.

Practice Administrator

> "Voice recognition and spelling can be inaccurate at times."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708735)

AH

Antoinette H.

Home Physical Therapy Coordinator

> "What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6025512)

HR

Heather R.

Clinic Coordinator

> "Intake, system errors, speed of support issues."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102)

CY

Corinn Y.

Medical Esthetician

> "I have enjoyed my experience with Klara, it has been a wonderful, safe way to communicate with patients and follow up with..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700870)

JC

Johana C.

Patient support team

> "When merging accounts sometimes gives you an error"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700799)

LW

Lacy W.

Front Office

> "Great feature of being able to confirm patients have received and read our messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708612)

AH

Andrea H.

Front Office Supervisor

> "can not send out to our patients a mass broadcast message"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700883)

KS

Kayla S.

Practice Manager

> "I also like that we can assign a message to a provider directly and also internally message them."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410)

CM

Carlos M.

Air Traffic Manager

> "What I like the least is sometimes patients don't get all their doubts solved but that's because of the big loads of messages"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705466)

BP

Britany P.

Administration

> "I enjoy how they provide patients with the ability to communicate via when its convenient for the patient"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6747661)

AG

Ali G.

Certified Dermatology Technician

> "Not being able to message land lines."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724138)

SJ

Sincerae J.

Lead Patient Coordinator

> "Klara saves time and allow effective communication between the office and the patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6705165)

MS

Maria S.

Receptionist

> "I cannot view when my next appointment is on the app."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724366)

JW

JENNIFER W.

Billing Manager

> "Our patients and staff love to use Klara it is helpful for busy people to access our office in a timely manner."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700838)

VR

Verified Reviewer

Pharmacy Authorization Specialist

> "The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716116)

SM

Sonia M.

Admin

> "It makes communicating with patients very easy and makes workflow with scheduling a lot more clear."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700932)

SR

Susan R.

Billing Lead

> "The online booking feature is a complete failure."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986)

AK

Amanda K.

Chief Operating Officer

> "I love the convenience of Klara - both to communicate with 1 specific patient or a larger group."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708704)

AP

Andrea P.

Medical Assistant

> "I only run into issues if Klara is down or not working."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6709063)

SN

Stephanie N.

RECEPTIONIST

> "It helps me also to confirm or cancel appointments."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6724166)

VM

Victoria M.

Medical assistant

> "The bot sends too many repetitive messages."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702)

EP

Eva P.

office manager

> "we can communicate faster with patients and keeps the phone line less busy"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700833)

KS

Kylie S.

Patient Advocate

> "I do find it can be difficult for our older patient's to navigate"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700905)

HR

Heather R.

Clinic Coordinator

> "The texting feature is great for communicating with patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716102)

KS

Kevin S.

Medical Assistant

> "I wish klara didn't automatically log out every two seconds"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708582)

PB

Paige B.

Optician

> "It has been a wonderful tool to send multiple messages in a very quick manner to my patients."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700896)

GS

Greg S.

CEO

> "I do NOT like how Mod Med approaches support services for Klara."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700786)

SW

Sheila W.

Office Manager

> "It allows us to communicate more efficiently with our patients"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708705)

KL

Kemisha L.

PAR

> "Some people don't know how to properly navigate klara"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700758)

JM

Jessica M.

Customer Service

> "I love how Klara organizes the message exchange between patients and physicians."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210)

AB

Aleta B.

MA

> "I have found it very confusing when myself and another nurse can see the same message. "

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708738)

KS

Kayla S.

Practice Manager

> "It can be clunky at times but for what we use Klara for it works well for our clinic."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6716410)

SC

Sonia C.

Receprionist

> "that patient's can opt out, which can be frustrating."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708700)

TS

Tamara S.

BILLING SPECIALIST

> "I can send a patient a quick text and I get fast responses."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700847)

SR

Susan R.

Billing Lead

> "We feel Klara destroyed the reputation of our practice and we can not do anything about it."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706986)

JM

Jessica M.

Customer Service

> "Klara has made patient communication more effective and my workflow easy and efficient."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6676210)

AW

Ashley W.

clinical manager certified medical assistant

> "When we see they read the message and do not respond!"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708640)

GS

Gayla S.

Front Office Supervisor

> "I like the convenience of messaging multiple patients with one message"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6700812)

VM

Victoria M.

Medical assistant

> "The app signs me out too quickly."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6710702)

RH

Rafael H.

Medical Assistant

> "Klara is one of the best systems our practice has chosen to invest in for our patient care."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708597)

NM

Noel M.

Office Manager

> "It's a little difficult to learn...not really difficult, just a learning curve"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6703640)

KB

Kelly B.

Director of Operations Owner

> "Easy of use and reliability, prompt support, will allow you to add your own documents to text out"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708599)

MD

Maria D.

cfo

> "Horrible it has detroyed our practice reputation"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6708679)

HB

Heather B.

Clinical Supervisor

> "Improved patient engagement, HIPAA compliance, Ease of use and Customizable messages"

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___6706979)

ST

Shina T.

Billing Manager

> "There have been a few glitches as well that weren't followed up on thoroughly. When we uploaded our patient list to Klara, it..."

[See full review](https://www.capterra.com/p/203066/Klara/#Capterra___4567648)

[View Reviews](https://www.capterra.com/p/203066/Klara/reviews/)

## User interface

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)

4.43 (858)

[Klara](https://www.capterra.com/p/203066/Klara/)

4.61 (211)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Carepatron

Top features

20/32

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Automated Scheduling
-   Availability Management
-   Calendar Management
-   Client Database
-   Client Management
-   Client Portal
-   Confirmations/Reminders
-   Credit Card Processing
-   Customer History
-   Customizable Branding
-   Customizable Forms
-   Customizable Templates
-   Data Import/Export
-   Email Management
-   Email Marketing
-   Employee Management
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Online Payments
-   Recurring Appointments
-   Reporting & Statistics
-   SMS Messaging
-   Wait List Management
-   Website Integration

[See all features](https://www.capterra.com/p/195467/Care-Patron/#features)

Klara

13/32

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Automated Scheduling
-   Availability Management
-   Calendar Management
-   Client Database
-   Client Management
-   Client Portal
-   Confirmations/Reminders
-   Credit Card Processing
-   Customer History
-   Customizable Branding
-   Customizable Forms
-   Customizable Templates
-   Data Import/Export
-   Email Management
-   Email Marketing
-   Employee Management
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Online Payments
-   Recurring Appointments
-   Reporting & Statistics
-   SMS Messaging
-   Wait List Management
-   Website Integration

[See all features](https://www.capterra.com/p/203066/Klara/#features)

### Recognition

Carepatron is recognized as a top-rated tool in 4 Capterra Shortlist reports

No recognitions have been awarded to Klara

### Deployment & support

Carepatron

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Klara

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Carepatron

-   By Carepatron
-   Located in New Zealand
-   Founded in 2019

Klara

-   By Modernizing Medicine
-   Located in United States
-   Founded in 2010

## Popular Comparisons

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

vs

[EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/)

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Contact vendor for pricing

4.3

Features

4.8

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/118789-195467/EHR-YOUR-WAY-vs-Care-Patron)

[Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

vs

[Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.6

Features

3.8

4.8

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/129169-203066/Tebra-vs-Klara)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

vs

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

$0

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$49/month

4.3

Features

4.3

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/130710-195467/SimplePractice-vs-Care-Patron)

[Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

vs

[Dialog Health](https://www.capterra.com/p/215666/Dialog-Health/)[4.95 (62)](https://www.capterra.com/p/215666/Dialog-Health/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.6

Features

4.9

4.8

Ease of Use

5.0

[View full comparison](https://www.capterra.com/compare/203066-215666/Klara-vs-Dialog-Health)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

vs

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

$0

Price

$29/month

4.3

Features

4.1

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/130400-195467/TheraNest-Mental-Health-vs-Care-Patron)

[Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

vs

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.6

Features

3.8

4.8

Ease of Use

3.8

[View full comparison](https://www.capterra.com/compare/98735-203066/athenaOne-vs-Klara)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

vs

[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

$0

Price

$49.95/month

4.3

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/124769-195467/CounSol-com-vs-Care-Patron)

[Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.6

Features

4.3

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-203066/Weave-vs-Klara)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

vs

[Jane](https://www.capterra.com/p/178984/Jane-App/)[4.79 (507)](https://www.capterra.com/p/178984/Jane-App/reviews/)

$0

Price

$54/month

4.3

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/178984-195467/Jane-App-vs-Care-Patron)

[Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

vs

[Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.6

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/165634-203066/Mend-App-vs-Klara)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

vs

[Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/)

$0

Price

Contact vendor for pricing

4.3

Features

4.4

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/180899-195467/Alleva-vs-Care-Patron)

[Klara](https://www.capterra.com/p/203066/Klara/)[4.61 (211)](https://www.capterra.com/p/203066/Klara/reviews/)

vs

[Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/)

Contact vendor for pricing

Price

$59/month

4.6

Features

4.6

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/140062-203066/Pabau-CRM-vs-Klara)