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Apizee vs Chatbase: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,212 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Support Ticket Management
3.6
Chatbot
NA
Inbox Management
NA
Email Management
NA
% Fit
Missing features
Feature ratings
CRM
NA
Support Ticket Management
NA
Chatbot
4.4
Inbox Management
NA
Email Management
NA
User satisfaction
4.8
User reviews13
Ease of use
4.8
Functionality
4.6
Value for money
4.2
Customer support
4.8
4.3
User reviews73
Ease of use
4.6
Functionality
3.9
Value for money
4.3
Customer support
3.8
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Customer service, field service, support and sales teams across all industries benefit from live visual engagement with their customer.

Not provided by vendor

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
196053
5 screenshots
10012414
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Apizee

Top Features
15/37
  • Alerts/Escalation
  • Autoresponders
  • Chatbot
  • Conversation Intelligence
  • CRM
  • Customer Portal
  • Customizable Fields
  • Dashboard
  • Data Security
  • Email Management
  • Gamification
  • Inbox Management
  • IVR
  • Key Performance Indicators
  • Knowledge Base Management
  • Language Detection
  • Multiple Data Sources
  • Predictive Analytics
  • Real-Time Monitoring
  • Task Automation
  • Virtual Assistant
  • Voice Recognition
  • API
  • Automated Routing
  • Call Center Management
  • Collaboration Tools
  • Interaction Tracking
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Queue Management
  • Reporting & Statistics
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Video Chat
See All features
Hide Customer Service Software Features -

Chatbase

2/37
Show Customer Service Software Features +

Apizee

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Chatbase

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Apizee
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatbase
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Apizee
  • By Apizee
  • Located in France
  • Founded in 2013
Chatbase
  • By Chatbase.co
  • Located in Canada
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