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Forethought serves customer support and operations teams at mid-market to large companies.
Information Technology, Tech Support, Education, and Legal
I liked most about Forethought is it enables seamless interaction with current customer care systems, making it simple to set up and utilise.
Forethought may require some initial setup and training to fully integrate into existing workflows and that is difficult part.
The feature I like most is being recommended previous tickets that deal with the same subject matter.
Sometimes issues with the accuracy of Forethought's ticket tagging and routing features.it doesn't support images. It takes a bit of time to open up itself.
The ability to connect easily with other resources is so helpful. I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of.
It's especially helpful to ensure I am being consistent with my teammates and for helping me answer questions I'm unsure of.
I love the impressive array of features including web search and chat, enhanced technical support, superior customer service, proactive lead generation, unparalleled efficiency.
I'm concerned about denser AI's potential for bias amplification, lack of transparency leading to black-box decision-making, and it's impact on job displacement and inequality.
My experience has been top notch and i will recommend business associates to give it a shot. I already recommended 6 of my close partners and they have very great experience as well.
It is risky to have all your eggs in one basket.
It gives me confidence that I can contact great technical support if I need help understanding the system.
Learning Curve: Acquainting yourself with all of its capabilities can be intimidating at first and require some patience and time.
I was satisfied with the precise and reliable responses provided by Denser AI, effectively addressing all my inquiries.
Forethought
Top FeaturesDenser AI
Forethought
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