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Forethought serves customer support and operations teams at mid-market to large companies.
With expertise in 5 key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
I liked most about Forethought is it enables seamless interaction with current customer care systems, making it simple to set up and utilise.
Forethought may require some initial setup and training to fully integrate into existing workflows and that is difficult part.
The feature I like most is being recommended previous tickets that deal with the same subject matter.
Sometimes issues with the accuracy of Forethought's ticket tagging and routing features.it doesn't support images. It takes a bit of time to open up itself.
The ability to connect easily with other resources is so helpful. I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of.
It's especially helpful to ensure I am being consistent with my teammates and for helping me answer questions I'm unsure of.
Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.
Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this.
The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
We happen to have a really bad experience with them and this is an honest review of the ordeal.
The product is very easy to use. It is very good to use, reliable and easily understandable.
Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund.
Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.
We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant.
Forethought
Kapture CX
Top FeaturesForethought
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Kapture CX
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