# Compare Snap Survey Software vs UmfrageOnline 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Snap Survey Software and UmfrageOnline based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/19620-201674/Snap-Survey-Software-vs-Enquetes-Maken

---

# Snap Survey Software vs UmfrageOnline Features and Cost Comparison

Last updated July 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Snap Survey SoftwareUmfrageOnline2/4 selected

[Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/)[4.3 (63)](https://www.capterra.com/p/19620/Snap-Survey-Software/reviews/)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,730)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

[## Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/)[4.3 (63)](https://www.capterra.com/p/19620/Snap-Survey-Software/reviews/)

Starting Price

$95.00/year

Value-for-Money

4.1

Functionality

4.1

Ease of Use

3.8

Customer Service

4.5

Reviews Sentiment

Based on [63 reviews](#user-reviews)

Positive

54

Neutral

7

Negative

2

[## UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,730)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Starting Price

$35.00/month

Value-for-Money

3.8

Functionality

4.5

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

DD

DD

CN

Based on [1,730 reviews](#user-reviews)

Positive

1,679

Neutral

45

Negative

6

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Tremendous

4.8 (501)

* * *

Starting Price

$0.00

Flat Rate

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### Zoho Survey

4.6 (453)

* * *

Starting Price

$35.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

### Constant Contact

4.3 (2,934)

* * *

Starting Price

$12.00

Usage Based,Per Month

Free Trial

Free Version

* * *

User rating

86%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Quizell

5.0 (20)

* * *

Starting Price

$15.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

100%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 9,368 reviews from survey software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Multiple Question Types

\--

Customizable Questions

4.0

Survey Builder

4.1

Anonymous Feedback

\--

Data Security

\--

\--%Fit

Missing features

Feature ratings

Multiple Question Types

NA

Customizable Questions

4.5

Survey Builder

4.7

Anonymous Feedback

NA

Data Security

NA

User satisfaction

User satisfaction

4.3

User reviews[63](https://www.capterra.com/p/19620/Snap-Survey-Software/reviews/)

Ease of use

3.8

Functionality

4.1

Value for money

4.1

Customer support

4.5

User satisfaction

4.6

User reviews[1,730](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

3.8

Customer support

4.2

Price starts from

Price starts from

$95Per User, Per Year

-   Free version
-   Free trial

Price starts from

$35Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for ALL industries: education, market research, healthcare, government, non-profit, and more to streamline survey design, feedback management, analysis, and reporting.

Best for

Businesses owners wanting to create and carry out customer surveys.

## User reviews

Pros & cons

MAYERLY G.

bachelor

> "The ability to create sophisticated surveys that can be customized in detail allows me to collect data in a very efficient way."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___6052565)

TH

Tom H.

Insight Manager

> "The front-end of the platform isn't as fresh looking as other software in my opinion - you can create a well branded template but the UX isn't..."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___7171743)

TH

Tom H.

Insight Manager

> "The routing, masking and formatting options are also detailed and help ensure efficient UX."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___4768596)

MAYERLY G.

bachelor

> "Learning how to use all the features and capabilities of the software can be a little overwhelming at first and may require spending additional..."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___6052565)

MS

Megan S.

Proposal & Organizational Specialist

> "Lots of features so we can customize our surveys to have the right branding, complicated skip logic, different languages, data seeding, and..."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3550168)

Jane C.

Statistical Data Coordinator

> "The features in Snap11 can be a little difficult to "find" . How do I show fields, change column width etc."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___4892409)

SEM

Sarah E M.

President & CEO

> "Snap allows you to create surveys in all kinds of formats, including paper, and it handles them all equally well, which it not true of many..."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3541110)

KO

Katelind O.

Marketing Analyst

> "The survey builder was non-intuitive, difficult to use, spell check was British English and wouldn't remember words marked as correct, the data..."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3560608)

MS

Megan S.

Proposal & Organizational Specialist

> "Snap Survey is a really great option to have when we have complicated surveys that we want to customize and brand. If I was just doing an easy,..."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3550168)

TH

Tom H.

Insight Manager

> "The formatting on desktop and mobile simultaneously can sometimes be frustrating and inconsistent."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___4768596)

CL

Cathy L.

Researcher

> "I can customize the survey invitation (which is critical to a good response rate) and the look of it so that it is consistently branded."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3550292)

JR

Julia R.

Vice President

> "We really miss the direct phone line to tech support. When you need an immediate answer, it is painfully slow to have to wait for a response..."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3540841)

SEM

Sarah E M.

President & CEO

> "It is still a powerful program that has a lot of great feature and advantages that you can't find in competing products. If you work with paper..."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3541110)

NW

Nora W.

VP

> "I was never able to get the scanning in if paper surveys to read results correctly."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3540894)

AS

Adam S.

Director, Quality and Compliance

> "There are endless options in customizing a survey."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___4298142)

SP

Sue P.

IT

> "The software is a little difficult to use and take time to learn how to build the survey and create the report."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3541644)

SEM

Sarah E M.

President & CEO

> "At the time, it provided the best balance of cost and functionality of all survey programs we reviewed."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3541110)

SEM

Sarah E M.

President & CEO

> "Now, as the price has gone up, the value it provides is not quite as good, especially given its weak reporting abilities."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3541110)

PL

Phil L.

Analyst

> "Creating and editing surveys is reasonably easy, and Snap emailing the invitations works well also."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3545880)

RP

Rachel P.

Account Manager

> "There are a lot of options and unless you go through a full training, it's really hard to know what all is available to you."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3541020)

SC

Sylvia C.

Inst. Research Specialist

> "I research this software in 2010 to implement OL surveys, the college purchased it and now is the best."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3557266)

NW

Nora W.

VP

> "I've also never found customization of results reports intuitive"

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3540894)

SD

Sarah D.

Director of Client Services

> "We do miss being able to talk on the phone with them as easily, but they are so helpful over email as well."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3550246)

KO

Katelind O.

Marketing Analyst

> "I hated using SNAP. If I ever had to create a new survey I would sigh heavily."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3560608)

SD

Sarah D.

Director of Client Services

> "However, the most beneficial thing Snap offers is its customer support."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3550246)

MS

Megan S.

Proposal & Organizational Specialist

> "It's hard for me to teach other colleagues how to use Snap, because it's not very user-friendly."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3550168)

SM

Susan M.

VP

> "Data analysis is simple, easy for online respondents to complete survey"

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3556751)

AC

Anthony C.

Data Manager

> "There have been several tasks that I've inquired about over the years and unfortunately, Snap could not accomplish those tasks."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3566897)

SP

Susan P.

Survey Manager

> "Honestly, what I like most is the customer service support."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3550449)

YT

Ysidra T.

Program Manager

> "It is a difficult software to learn with minimal one on one support."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3541511)

LK

Lauren K.

QualiSight Director

> "Overall, the software is easy to use and easy on the budget compared to other survey packages out there."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3540810)

Thomas M.

Insight Manager

> "Building visual reports can sometimes be tricky."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___2290738)

SP

Sue P.

IT

> "Nice support with fast response."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___3541644)

AB

Aly B.

Director

> "The training is pretty expensive to use."

[See full review](https://www.capterra.com/p/19620/Snap-Survey-Software/#Capterra___2711291)

[View Reviews](https://www.capterra.com/p/19620/Snap-Survey-Software/reviews/)

Not enough reviews

## User interface

[Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/)

4.27 (63)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)

4.63 (1,730)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Snap Survey Software

Top features

38/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/19620/Snap-Survey-Software/#features)

UmfrageOnline

15/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/201674/Enquetes-Maken/#features)

### Recognition

Snap Survey Software is recognized as a top-rated tool in 2 Capterra Shortlist reports

UmfrageOnline is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Snap Survey Software

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

UmfrageOnline

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Snap Survey Software

-   By Snap Surveys
-   Located in United Kingdom
-   Founded in 1981

UmfrageOnline

-   By enuvo GmbH
-   Located in Switzerland
-   Founded in

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