Froged vs Vivantio: Which is a better fit?

Suryadi S

Marketing

Livechat is awesome, very smooth engage feature is great, we can create the campaign to segmented our customer.

Lack of some basic functionalities like export and search. It was quite sluggish at times.

Roberto R

Founder

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team.

Ivan I

Self-employed

Not to much cons for what they offered, may be miss some tutorials matirial.

It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too.

Michele M

CEO

At the moment I don't find any noteworthy negative aspects.

Josías J

CEO

The experience so far is great. They are constantly improving the tools and have great support.

I dont like that you have to pay a price for each new feature, although you just want to try and test it.

Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.

For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.

Now this functionality is lost. Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.

Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

The log comment size is too small which makes difficult to read the comments. And something the view get's corrupted.

Having worked on the previous version of Vivantio I can confirm that this release is a great improvement on what we previously had.

The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.