Plum Voice vs SparkTG VCC: Which is a better fit?

What I like most is the ease of use. Our account representative is also very responsive and helpful.

Difficult to say - as I have not directly used two systems in a comparison mode.

Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.

Did not use the product as an end user so difficult to speak to feature gaps.

Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.

Some missed calls but that may be more on our end, not quite sure.

My interactions with the Plum team have been great. East to work with and very responsive.

My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.

User interface is excellent. The dialer is great, fast, secure, stable, easy to use, efficient, and has excellent features.

Some time my clients complaint that they are trying incoming IVR no and they are not able to connect bcoz its show switch off.

In terms of stability, It is very good and a feature-rich platform...has great customer support and its account managers and relationship managers are helpful.

Appears as SPAM often which causes drop-offs and people don't pick up calls.

So far so good, hoping it remains the way it is as of now.

Then multiple changes in pricing and agreed offering ruined the experience.

Quality of Services they are offering in less pricing. When you need any help or support you can contact any time.

Also the integration options with other tools are available, but seems to be limited for the time being. No major concerns so far.