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Plum Voice collaborates with technology service providers to create AI-powered programammable communications - advanced IVR, conversational AI, virtual agents, chat, SMS campaigns & secure payments.
Our solution is designed for any type of company! You just need to be looking for an ally to shape your cloud contact center and transform your customer service.
What I like most is the ease of use. Our account representative is also very responsive and helpful.
Difficult to say - as I have not directly used two systems in a comparison mode.
Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.
Did not use the product as an end user so difficult to speak to feature gaps.
Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.
Some missed calls but that may be more on our end, not quite sure.
My interactions with the Plum team have been great. East to work with and very responsive.
My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.
It is a great experience. I have seen other applications and I consider this the best in cost-benefit.
No mobile app for answer request, Its only for Windows.
Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.
Sometimes is difficult to setup some of the points due you have to perform a lot of pre steps.
The product is a great promise, we need to work around to make it fully work.
Windows App Client is not efficient. API response capacity is very limited.
Ease of use and low code applications. Easy integration with other business applications.
I don't like having to register the IP every time I work from a different location.
Plum Voice
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