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ICR Evolution vs ClearTouch Operator: Which is a better fit?

Updated on July 9th, 2024
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Summary
Key features rated by users
Features selected based on 955 reviews from IVR users.
% Fit
Not enough reviews
Feature ratings
Call Routing
5.0
Call Center Management
--
Call Recording
4.5
Call Monitoring
4.3
Call Logging
5.0
% Fit
Missing features
Feature ratings
Call Routing
4.4
Call Center Management
4.6
Call Recording
4.6
Call Monitoring
NA
Call Logging
NA
User satisfaction
4.6
User reviews17
Ease of use
4.6
Functionality
4.4
Value for money
4.7
Customer support
4.6
4.6
User reviews36
Ease of use
4.7
Functionality
4.5
Value for money
4.5
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

We serve a variety of clients: from large outsourcers to small and medium companies, who use it for multiple purposes such as customer care, telesales and debt collections.

Our cloud call center platform deployed within 48 hours irrespective of the size of your company, and it has a no-contract promise.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
196596
5 screenshots
210685
5 screenshots

ICR Evolution

Top Features
40/50
  • Activity Tracking
  • Call Disposition
  • Contact Database
  • Contact Management
  • Multi-Language
  • Multiple Scripts
  • Phone Key Input
  • Pre-recorded Messages
  • SMS Messaging
  • Survey/Poll Management
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • CRM
  • Customer History
  • Customizable Reports
  • Interaction Tracking
  • IVR
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Predictive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Surveys & Feedback
  • Text to Speech
  • Third-Party Integrations
See All features
Hide IVR Software Features -

ClearTouch Operator

5/50
Show IVR Software Features +

ICR Evolution

--

ClearTouch Operator

--

ICR Evolution
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClearTouch Operator
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ICR Evolution
  • By trueIT systems
  • Located in Spain
  • Founded in 1994
ClearTouch Operator
  • By ClearTouch Connect
  • Located in India
  • Founded in 2000
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