Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
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Helpwise is a team inbox for support teams to answer customer queries across multiple channels. Helpwise currently provides team inboxes for email, SMS, WhatsApp, Facebook, Twitter, and Live chat.
A Marketing Automation solution that helps Small businesses, Startups, Enterprises, Agencies, and more automate and manage users across an omni-marketing dashboard.
Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks.
No log in and out times, order of emails should be oldest first.
I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
I sometimes am not sure if the reports are accurate.
What I love most is that I can schedule emails to be sent any time I want. The support team is wonderful especially in their responsive time frame.
There is nothing that we don't like about Helpwise.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.
THERE NOTHING IN THE SOFTWARE THAT WE DON'T LIKE.
I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.
Bad customer support, administration and misleading information.
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
They have bad customer support and administration.
It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.
Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.
So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.
I really miss a section of the tool where i could gather product feedback from users.
Helpwise
User.com
Top FeaturesHelpwise
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